I bought an MP3 Player from Play.com about 6 months ago but it has now stopped working properly, therefore i would like a replacement.
I phoned up Play.com and they told me i only have a 28 day warranty with them and the year warrenty is with SanDisk.
I phoned up SanDisk and they agreed that my player was faulty and told me to send it back to them and they would then send a replacement. The problem is that they asked me to send it back to the Czech Republic as that is their nearest warehouse. They also recommended that i send it via recorded post (i would have done this anyway).
They told me that i would not be refunded the postage for the MP3 Player which in my opinion is wrong. I recon it will cost atleast £10 to post.
Are there any laws which say that they must refund the postage costs, because i don't see why i should be out of pocket for their mistakes.
It would just be a lot easier if i got a new one of Play.com, so is there any laws that will enable me to exchange the MP3 Player with them?
Thanks, rep will be left for helpful comments.