I've just had a very annoying 40min arguement with a computer shop along tottenham court road!
Long story short is: brought a motherboard there on friday ( i know i could have got it cheaper online but i needed the next morning)
Got home and got a friend whos a computer engineer to put install it, went to test is and turns out its faulty.
So we took it back today to exchage or get a refund. This is where the problem started.
First we went to the man in the shop and told him the problem (looks like it was dead on arival) instantly he said we don't do refunds so we told him looks its broken so he went to check the board. (he was very rude and looked like this happens alot)
He yanks out the cover covering the cpu and damages the board! and then claims the bits or broken which it wasn't when we left.
After much yelling and argueing the best he offered was to rebend the pins he bent and the send it off to gigabyte and see if they will fix it which we declined. He said they dont change or refund faulty goods which i believe is against the law? because he claims we broke it even though we watched him do it then we asked does he even check the boards before he sells them which he said he doesn't.
So now im left with a broken motherboard, a non working pc (bits ordered online turning up tomorrow) and broke!
Now apart from phoning trading standards tomorrow, and seeing if I can do a visa charge back what else can I do before I go down the small claims route?
Any advice is apprecited?