Faulty Teknica TV/DVD Combu from TESCO - HotUKDeals
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Faulty Teknica TV/DVD Combu from TESCO

norfolk_enchance Avatar
6y, 5m agoPosted 6 years, 5 months ago
I am looking for a little help.

My father purchsed a 22" Teknica LCD/DVD combi 18 months ago from TESCO. The DVD has now stopped working so he phoned and they said this is a common fault, it will cost £49 to fix.
I said to him that if it is a common (inherent) fault it should be covered under the consumer act which states 6 years that a product should be 'fit for purpose' for.

TESCO are not budging as they say it is not a common fault, although they said they have had a lot back due to this issue.

What do you think my Fathers options are on this, or should he just pay the £49?
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norfolk_enchance Avatar
6y, 5m agoPosted 6 years, 5 months ago
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1 Like #1
2yr eu warranty pdf here scroll to page 7 print it off and see store manager http://ec.europa.eu/publications/booklets/move/64/en.pdf

also they are saying it is not a common fault but quoted this to you "TESCO are not budging as they say it is not a common fault, although they said they have had a lot back due to this issue" which makes it a common fault
#2
Personally I just forget about using Teknica stuff. I spoke to someone on the telephone at Tescos who said they end up with skip loads of returns of Teknica stuff each month. He advised me never to buy any again because it was [EMAIL="*@!+&^$=£"]*2!+&^$=£[/EMAIL] (or words to that effect.
#3
wanderer
2yr eu warranty pdf here scroll to page 7 print it off and see store manager http://ec.europa.eu/publications/booklets/move/64/en.pdf

also they are saying it is not a common fault but quoted this to you "TESCO are not budging as they say it is not a common fault, although they said they have had a lot back due to this issue" which makes it a common fault


Thank you, I will see if this makes a difference!

I would also stay away from Teknica but my Father just picked it up as to hime it seemed like a good deal!
#4
wanderer
2yr eu warranty pdf here scroll to page 7 print it off and see store manager http://ec.europa.eu/publications/booklets/move/64/en.pdf

also they are saying it is not a common fault but quoted this to you "TESCO are not budging as they say it is not a common fault, although they said they have had a lot back due to this issue" which makes it a common fault


The uk government never adopted 'Artical 5' the 2 year part.
#5
Has he still got the reciept? If so i would take it in to your local store and sort it out there!
imo Tesco are usually pretty good when returning things when you have reciept ,
good luck :thumbsup:
#6
g_p_t
The uk government never adopted 'Artical 5' the 2 year part.


didnt they hmmm think someone should start a poll on number 10.gov to see if they will adopt this ruling as they saying we are EU , Eu this Eu workers Eu regulations oh sorry your tv broken never mind we are british we dont mind being bent over a barrel pmsl . I would start it but my skills of grammer are not my best point :oops:

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