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Faulty TV ?

apples33 Avatar
6y, 11m agoPosted 6 years, 11 months ago
Purchased the Samsung TV from currys when it was on offer at the beginning of december.

First i had problem with the usb memory stick not being recognised, i rang samsung and they said yes must be faulty take it back for a refund or we can send out an engineer, i kept trying and now it works, now when i play certian avi dvd's i get 2 black lines left and right, if i go to menu then change to wide it's fine even tho i have it set to auto wide.

My 28 days to return for a refund is up in 3 days, so not sure whether i should or put up with it, and will currys offer refund even though they say they will upto 28days?
apples33 Avatar
6y, 11m agoPosted 6 years, 11 months ago

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If you've spent a lot of money on a TV and you're not sure that you want to keep it then don't! There will be a better offer along soon that you WILL be sure of.
Take it in, immediately, im sure if they dont give cash refund, they#ll give store credit, which you could always put towards a different tv, which would be good in a way since boxing day sale and all that... i would take ti in today see what you can done with the store manager, hopefully things go your way :) like i said its a good day if you do intend to buy a replacement tv, so go before all the good ones have gone :)
Do i need to return it to the store i purchased from? as there is a store nearer but when i purchased they were out of stock.

I remember the following day i bought it i tried to return it then as i bought it on impulse but the manager wouldn't take it back as i opened the box ! so had a row with him :whistling:
well you have a reason why you have returned now, rather than impulse buy, and as lnog as you have a reciept, just start talking jargon at him, and so enough he'll know your not a stupid buyer, and will start to comply, you just need to make sure he knows, that you know where you stand :) sooner you do it the better, and why not try both stores, (if the first doesnt work). if you cant get a refund, push for store credit.
lol @ 2 black lines left and right. That's because the DVD is made for 4:3 not 16:9

If you are already aware of the 28days then that is exactly what you have to quote any manager of a store. Also dont ASK them if they'll refund, TELL them to refund as thats your consumer right within the 28days...impulse or otherwise!!
Yeah think i will go for a refund, the first time it wasn't faulty i just said i didn't want it, least this time with the USB Samsung said it must be faulty and that to return it for a refund / replacement even though its working now :whistling:

And yeah thats the pic i get, only does it now and then tho ?
mate those blacklines arent faulty then, its just how the file is played, you need to change the settings on your screen from 16:9 to 4:3, whilst your playing those certain files...
Just changed it to 4:3 while the dvd was playing and it goes even smaller :oops:
Just changed it to 4:3 while the dvd was playing and it goes even smaller :oops:

some avi files are just badly encoded or encoded with a format that the tv isnt recognising.

if it plays some but not all like this, the tv isnt faulty.
Thats good then, that saves me taking it back :thumbsup:

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