FEEDBACK: BuyMobilePhones.net - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

FEEDBACK: BuyMobilePhones.net

duckmagicuk2 Avatar
1d, 4m agoPosted 1 decade, 4 months ago
Good [u AND bad experiences are vital if this thread is going to work!! Please give an [u honest opinion!!

http://www.hotukdeals.com/go/?m=304&u=10http://www.buymobilephones.net/images/bmp_header_logo.gif

Please post your feedback based on previous transactions you have had with this company, http://www.hotukdeals.com/go/?m=304&u=10 BuyMobilePhones.net .


In particular, you should refer to the following aspects of your experience with them:

1) Was it Pay As You Go or contract?
2) Were you were happy with the delivery speed?
3) Did you have any problems with the order itself?
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
5) Please comment on other aspects which you thought were good/bad.
6) Is there anything the company needs to improve on?
7) Would you recommend them or use them again personally?

It would also help if you could put your post in GREEN if you would recommend them or RED if you wouldn't use them again. If you do not have a strong opinion on this then you may wish to leave your post BLACK .


Who is BuyMobilePhones.net??

BuyMobilePhones.net is part of an established High Street Retailer with annual sales turnover in access of £8,000,000. We deal direct with all 6 networks allowing us to be impartial in our advice and competitive in our prices.

BuyMobilePhones.net was specifically set up to allow us to offer the most competitive deals available on the web without adversely affecting our high street sales.

When you buy from BuyMobilePhones.net you are doing so in the knowledge that you are getting a great deal and have the security of buying from an established business who deals direct with all networks. We do not buy from third parties; dealing direct with networks cuts out middle men and means that you can get the best prices and also the best quality service.

We are also listed in safebuy and trust uk, giving our customers peace of mind that they are buying from a company that has passed stringent tests ranging from online security to the highest customer care.

We are not just online retailer, as well as 11 high street shops BuyMobilePhones.net are an Orange Business Specialist, which means that we have been chosen by Orange as a dealer with specialist knowledge of the business market. Being an OBS means that we can give businesses a dedicated account manager who will not only make sure that you get the best deal on your Orange handsets but will also deal with your day-to-day problems and queries direct with Orange on your behalf. Orange Business Specialists can give business customers tariff discounts not available through other dealers.


What about QuidCo cashback?

QuidCo cashback with this retailer is pretty standard, £3.50 for a PAYG sale and £20 extra cashback with all contracts except those one "3" who offer a larger amount of £30 in extra cashback at http://www.quidco.com/buymobilephones/ QuidCo.com .


[u Contact Details

Email (Enquiries): [email protected]
Email (Cashback): [email protected]
Telephone (Sales): 08000 195333
Telephone (Customer Service): 01773 522301 / 0845 1303024

Post: BuyMobilePhones.net
Contract House,
Turnpike Business Park,
Alfreton,
Derbyshire,
DE55 7AD

Cashback claim address (check website to confirm this before sending claims!!):
Rebates Department BuyMobilePhones.net Ltd
Contract House
Turnpike Business Park
Alfreton
Derbyshire
DE55 7AD


http://www.hotukdeals.com/?merchant_filter=304&order_by=Newest CLICK HERE to view current deals available online with this particular retailer.


Think something is missing from this post?? Send me a http://www.hotukdeals.com/forums/private.php?do=newpm&u=4280 private message to let me know!!

To leave or read feedback for another retailer, http://www.hotukdeals.com/forums/showthread.php?t=20930 CLICK HERE .
duckmagicuk2 Avatar
1d, 4m agoPosted 1 decade, 4 months ago
Options

All Comments

(94) Jump to unreadPost a comment
Comments/page:
Page:
#1
[COLOR="Green"]Got two current O2 12 month free deal with BMP.net

1) Was it Pay As You Go or contract?
Contract
2) Were you were happy with the delivery speed?
Yes next day. However when we placed the second order the phone was out of stock. they emailed us straight away and offeredan alternative which was suitable. Very effecient:)
3) Did you have any problems with the order itself?
Only the comment above
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
Had to chase them for first payment and they do take 8 weeks to pay out, but their T&Cs do tell you this. But they did answer emails same day and did sort it out quickly after I pointed out their mistake:wink:
5) Please comment on other aspects which you thought were good/bad.
They answer the phone very quickly, give straight answers to questions and answer emails quickly.
6) Is there anything the company needs to improve on?
No
7) Would you recommend them or use them again personally?
Yes. They appear to be a small company. My emails tend to get answers by the same lady every time :-)[/COLOR]
#2
Which 'High Street Retailer' are they part of?
#3
tyke
Which 'High Street Retailer' are they part of?



Not anymore !

From BMP site

BuyMobilePhones.net is part of an established High Street Retailer with annual sales turnover in access of £8,000,000. We deal direct with all 6 networks allowing us to be impartial in our advice and competitive in our prices.

BuyMobilePhones.net
Contract House,
Turnpike Business Park,
Alfreton,
Derbyshire,
DE55 7AD

also

from [url]www.a1comms.co.uk[/url]

A1 used to be a retail chain in Derbyshire

A1Comms are one of the largest independent specialist mobile phone retailers in the UK.

Since our formation in 1997 our sales turnover has doubled year on year growing from £500,000 in 1998 to over £11,000,000 in 2005.

A1Comms Ltd
Contract House,
Turnpike Business Park,
Alfreton,
Derbyshire,
DE55 7AD

On May 1st 2006 we sold or 10 high street stores. This sale allows us to concentrate on our online business and our corporate sales. Without the overheads of our high street stores we can now offer better value then ever online and over the phone.

hth

EliTom
#4
1) Was it Pay As You Go or contract?
Contract

2) Were you were happy with the delivery speed?
2days, acceptable.

3) Did you have any problems with the order itself?
No

4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
No yet, new contract, googling of them suggested they were reputable and people had little problems from this established company.]

5) Please comment on other aspects which you thought were good/bad.
N/A

6) Is there anything the company needs to improve on?
N/A

7) Would you recommend them or use them again personally?
Yes.
#5
NEVER EVER BUY FROM BUYMOBILEPHONES.NET

Not only me... All my friends whoever has bought from buymobilephones.net have lost their money.... Their customer service is so poor. If you send the redemption form... they have hundreds of reasons to reject your redemption...

Avoid buymobilephones.net
#6
dealkinguk can you elaborate, as I am considering a doing a 2nd contract with them for a relative, it seems to me if you send off bill copies recorded 14days after getting the bill, confirm them recieving it by e-mail or phone they are obligated to send u the form, sure their conditions are strict but most are similar.

dealkinguk I have a feeling your friends were too lazy and lax to following the conditions and be disciplined, is that accurate?
#7
In most cases if you send off your cashback to a company's T&Cs you WILL get the cash. The problems begin to arise when the company pays late, or when you miss the claim. Yes, missing the claim WOULD be you own fault, however the companies try their best to help you forget to claim the cashback.
#8
To balance the views here, I have had four out of four claims go through and paid.

In fact BMP.net have improved their process because they now pay you via BACS, so no cheques to get to the bank.

But they do tale their time. their T&Cs say upto 56 days and they do make you wait 56 days, but they do pay if you stick to the T&Cs

I would use BMP again if they had the right deal...

hth

EliTom
#9
they have a good deal right now, 12mths free with T mobile on selected phone (theres a thread somewhere in hot deals)
#10
I'm about to make my first claim, lets hope it goes ok. They did pay me for recommending a friend as promised. I'll update you all in due course. :)
#11
Any moe feedback on tis company, about to buy a contract, well trying to, the website doesnt seem to be working right now!

Bryan
#12
Both my wife and I bought our phones through them on a 12-month free line rental deal. Our first cash back submission took about a month to get, but the second came after about a week. We've just sent in our final set of bills. I've been relatively pleased with their service and have called their office and actually talked to someone before.
#13
skorch they have a policy of only 1 cashback deal per address.

I'm surprised you got both :)
#14
That's pretty interesting. I'll look out for that the next time. I guess we got lucky.
#15
[COLOR="Lime"]1) Was it Pay As You Go or contract?
CONTACT
2) Were you were happy with the delivery speed?
FANTASTIC - COME IN LESS THAN 24 HOURS
3) Did you have any problems with the order itself?
EASY AND £20 QUIDCO!
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
N/A - CASHBACK CLAIM NOT DUE YET
5) Please comment on other aspects which you thought were good/bad.
EXCELLENT CUSTOMER SERVICES - VERY HELPFULL AND QUICK TO ANSWER THE PHONE - UK CALL CENTER
6) Is there anything the company needs to improve on?
NO
7) Would you recommend them or use them again personally?
YES BRILLIANT SO FAR[/COLOR]

Bryan
#16
[COLOR="YellowGreen"]Was it Pay As You Go or contract?
Contract
2) Were you were happy with the delivery speed?
Yes
3) Did you have any problems with the order itself?
No
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
Just received first cashback, right on 56 day limit
5) Please comment on other aspects which you thought were good/bad.
Customer service is pretty good, never had to hold more than 5 mins.
6) Is there anything the company needs to improve on?
See below
7) Would you recommend them or use them again personally?
Yes

I signed up for a cashback deal on O2, 12 months free with double minutes for the first three months.
They failed to tell me that after the three months, the double minutes would continue at £25 per month, so watch out for these little 'extras'.
Luckily, O2 gave me a full refund with no fuss.[/COLOR]
#17
Just signed up to a 12 month free line rental contract - Orange Dolphin 35 with a 6230i.

Hope all goes well :)
#18
skorch they have a policy of only 1 cashback deal per address.

I'm surprised you got both


T&c's state
16.2b 12 Months FREE line rental offers are LIMITED to 2 per Household per year.

anyone had cashback problems ???:x
#19
[COLOR=Green]1) Was it Pay As You Go or contract?
[/COLOR][COLOR=Green]contract[/COLOR]
[COLOR=Green] 2) Were you were happy with the delivery speed?
yes
3) Did you have any problems with the order itself?
[COLOR=Red]yes,they offer a phone which was out of stock for 3 weeks[/COLOR]
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
just received cashbackno problem at all
5) Please comment on other aspects which you thought were good/bad.
6) Is there anything the company needs to improve on?
stock updates
7) Would you recommend them or use them again personally?
yes
[/COLOR]
#20
Hey guys, wondering if anyone can help me out, Im expecting my 3rd bill anyday now, and I am just wondering if I should send my 3rd bill back then for the cashback, in the email it says send back the 4th airtime bill, but im a little confused cause my first bill was for 2months, the first half I had used and the next month in advance, so what should I do.

Sorry if I have confused you lol.

Bryan
#21
I think you must send them 1st 2nd 3rd and 4th bills no metter fot how many month they are.e.g my 1st one were for 6 days and still a bill
Very impotant u got only 2weeks to send it after received ur 4th bill.
goodluck
Bryan839
Hey guys, wondering if anyone can help me out, Im expecting my 3rd bill anyday now, and I am just wondering if I should send my 3rd bill back then for the cashback, in the email it says send back the 4th airtime bill, but im a little confused cause my first bill was for 2months, the first half I had used and the next month in advance, so what should I do.

Sorry if I have confused you lol.

Bryan
#22
i recieved my first cashback after 60 days.....emailed them after 56...reply in 24 hous saying it will be sorted soon...

Verdict: ok...
#23
:) Money arrived by bank transfer as planned!! Can't fault the first claim, also if you recommend a friend there is a link on the site to do so and you get £20 for your troubles. Another important thing to consider with regards to BMP.net is that:

1. You can only have the money paid into the account that you registered with them to start your contract.
2. You cannot change your tariff once you have taken out the contract for the duration of the term (Or reading between the lines you won't get your money back!!!!)

Hope this helps folks, I've recommended them to friends, seems a damn cheaper alternative to going to the provider directly!
:thumbsup:
#24
[FONT=Georgia][SIZE=4][COLOR=Purple]Ooooohhh..... :w00t: just ordered a phone through BMP.net !

[/COLOR][SIZE=3][COLOR=Purple]Will keep you informed![/COLOR][/SIZE]
[/SIZE][/FONT]

1) Was it Pay As You Go or contract?
[INDENT][COLOR="Indigo"]12 month contract[/COLOR][/INDENT]
#25
[COLOR=black]I have ordered N70 on orange (canary 40) on a 12 months free line rental (12 months contract). Ordered on thursday, and the phone was delivered on monday. Now i am confused abt the bills to send for cashbacks. I know its a bit early, but just wana make sure evrything goes smooth in the later stages [/COLOR]
[COLOR=black] [/COLOR]
[COLOR=black]I called them up to enquire, but they said they cant help me out with this. The thing is tht they are asking for cashback to be claimed in 4 parts. This is what they have written in their email.....[/COLOR]
[COLOR=black][/COLOR]
[COLOR=black]"[/COLOR][COLOR=blue]Line rental refunds and cash backs will be paid in four equal[/COLOR][COLOR=black] [/COLOR][COLOR=blue]parts; on month five, month seven, month nine and month twelve of your contract.[/COLOR][COLOR=black] [/COLOR][COLOR=blue]Each claim is initiated by sending us your first five bills within 14 days of the date of the fifth bill.[/COLOR][COLOR=black] [/COLOR][COLOR=blue]You must then send in your next two bills within 14 days of the date of your seventh bill, the next two bills within 14 days of the bill date of the ninth bill and your final three bills within 14 days of the date of the twelfth bill[/COLOR][COLOR=black]."[/COLOR]
[COLOR=black] [/COLOR]
[COLOR=black]OK.....so now the thing is that i will recieve a total of 13 bills (the first bill in 3 weeks after i have recieved the phone, and then another 12 for a year long contract). So in the 4th stage of claim, do they want final 3 bills (i.e. 11th, 12th, 13th) or 10th, 11th and 12th bill???[/COLOR]
[COLOR=black]They have actually mentioned that send the final 3 bills within the 14 days of 12th bill.....so i am not sure. Any suggestions on what i shud do??[/COLOR]
[FONT=Verdana] [/FONT]
#26
Thanks Hot UK Deals just got my first deal from this site looks good N70 :thumbsup:

1) Was it Pay As You Go or contract?
Contract

2) Were you were happy with the delivery speed?
Yes 2 days

3) Did you have any problems with the order itself?
No

4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?

In my confirmation email it said
“You will receive one or more unique printed claim vouchers with
the delivery of your phone. These vouchers must be included
with ALL claims.”
No vouchers were delivered with the phone ?

singhpreetman did you get any?

5) Please comment on other aspects which you thought were good/bad.?

6) Is there anything the company needs to improve on?

7) Would you recommend them or use them again personally?

Cheers funkyworm:thinking:
#27
Welcome to HUKD.

If you did not receive vouchers then you MUST contact them ASAP.
#28
Hiya all, this is my first post, and after much research on BMP I chose the 12 month voda contract with 12 months free and a nokia 7373. So far VERY happy with my order, guy on phone was really helpful (plus it was an 0800 number which helps!) and got everything as promised.

1) Was it Pay As You Go or contract?
contract
2) Were you were happy with the delivery speed?
Yup, ordered Sat, recieved Tuesday.
3) Did you have any problems with the order itself?
No the phone is amazing, top quality, minimum guff sent with it and no ordering probs
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
haven't claimed yet, but have had a good look through terms and conditions, i know what i'm doing, and also got my cashback vouchers no probs
5) Please comment on other aspects which you thought were good/bad.
Delivery speed and ease of use were very good. Just hoping cashback works fine!!
6) Is there anything the company needs to improve on?
not currently
7) Would you recommend them or use them again personally?
yes defo!
#29
Oh and just another quick note, i needed to contact vodafone about some little issues and used the website [url]www.saynoto0870.com[/url] to find a local call charge number so didnt require have to call ghastly 0870 number. Also some things i didnt know:

The vodafone anytime 500 price plan includes FREE itemised billing, vodafone live Wap is free, and the use of checking your bills online is a great little feature!
#30
Buy Mobile Phones.net T's&C's

"...Make your claim by sending in your voucher together with your first five airtime bills within the time period set out on the first voucher..."

Please may someone reply with how long this time period is? So many companies only offer a 14 day time period; too short, can easily miss the time.

Thank you

Toby
#31
Cheers duckmagicuk2 the wife had put my Buy Mobile Phones.net Welcome pack out off the way OK now :oops:

funkyworm :whistling:
#32
funkyworm
Thanks Hot UK Deals just got my first deal from this site looks good N70 :thumbsup:

1) Was it Pay As You Go or contract?
Contract

2) Were you were happy with the delivery speed?
Yes 2 days

3) Did you have any problems with the order itself?
No

4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?

In my confirmation email it said
“You will receive one or more unique printed claim vouchers with
the delivery of your phone. These vouchers must be included
with ALL claims.”
No vouchers were delivered with the phone ?

singhpreetman did you get any?

5) Please comment on other aspects which you thought were good/bad.?

6) Is there anything the company needs to improve on?

7) Would you recommend them or use them again personally?

Cheers funkyworm:thinking:


Yes, i have recieved all the vouchers, but i am not sure abt which bills to send....can somebody clear my doubts abt this plz....my query can be found on page 2 of this thread. thnx
#33
tobyballa
Buy Mobile Phones.net T's&C's

"...Make your claim by sending in your voucher together with your first five airtime bills within the time period set out on the first voucher..."

Please may someone reply with how long this time period is? So many companies only offer a 14 day time period; too short, can easily miss the time.

Thank you

Toby


Ur rite tobyballa, with BMP you hav to send the bills back within 14 days of the date on the bill. But i think its enough time, if you get evrything else ready before hand and when the bill arrives, just send it off a royal mail special delivery. I have been with orange before and their bills arrive in 3-4 days after the date stated on the bill. So if u assume that the bill arrives 4 days after the date on the bill + 1 day when u send it via special delivery + next day delivery = 6 days(well before time)

Ps: I prefer special delivery as i have had bad experience with the recorded delivery. In my last E2Save contract the recorded delivery took 25 days to reach + bill arrived 4 days after the date on bill = 29 days.....and luckily e2save allow 30 days for cashback claims. so i aint taking any chances this time with BMP.
#34
[FONT="Georgia"][SIZE="3"]funkyworm, [COLOR="Indigo"]I have received vouchers together with other papers and phone.[/COLOR]

singhpreetman, I have ordered my phone on thu and received on mon as well. [SIZE="2"](Wonderful gadget. How long does it take to recharge your Nokia's battery? [mine takes an hour or less, is that alright?] )
[/SIZE]
[COLOR="indigo"]I believe we will have 12 bills of which: 1-5 are sent 1st, 6&7 - 2nd, 8&9 - 3rd and 10,11&12 - 4th period.[/COLOR]
:thinking: (5+2+2+3=12)[/SIZE] Does it make sense?[/FONT]
#35
we r goin to recieve 13 bills according to orange and BMP. The first bill in 3 weeks time and then another 12 bills after every month. So i dont know whether they are playing a trick here while talking abt the final 3 bills. Does tht mean tht we do not do anything with the 13th bill. Thts wht i think actually, coz they are saying tht send the final 3 bills within 14 days of the date on 12th bill. So i am gona assume tht the 13th bill doesnt play any role in the cashback.....
#36
[FONT="Georgia"][COLOR="Purple"][SIZE="4"]Well, I wasn't told about any other bills... I've read about similar situations in other forums about different companies but haven't heard anything like it here :? well, we will just have to wait for a little bit more, as 3 weeks are approaching (or is it 3 weeks today since we've received the phone?) and we will see whether we are getting more bills...
Keep in touch.[/SIZE][/COLOR][/FONT]
#37
Had my 4th airtime bill for my 18th month contract today, sending them today via Royal Mail Special Delivery, hope it all goes ok.

Bryan
#38
Hi again! got my first bill last week and things are looking clearer now. I have mentioned before in the thread that we will recieve 13 bills, but actually orange have sent a combined bill of first 3 weeks and 1st month of the contract.

So that implies we will recieve 12 bills. i dont think there will be any problem now.
#39
[SIZE="3"][COLOR="#663366"]Hello,
yes, I have also received 1st bill for a short period of the first month's contract and a full second month period. Hopefully it will go as good as it seems. [COLOR="SeaGreen"]Absolutely no problems so far.[/COLOR]
Just a bit inactive blog, ain't it? Isn't anyone getting any phones or free deals? :? [/COLOR][/SIZE]

[SIZE="2"][color="#FFCCCC"] ♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥-----♥[/COLOR][/SIZE]
#40
I've used cashback deals before, but this one caught me out at BMP where I forgot it was 14 days rather than the usual 28. When I emailed them asking about the status of my cashback claim, they replied with:

"I have checked your records and unfortunately you have sent your bills in too late to claim the cash back. We needed the bills here within 14 days from the date on your 4th bill. The 14th day was 1st March and we did not receive the bills until 7th March. This means that you have missed your cash back for this phone and any other claims as per the terms and conditions state."

Does this mean all of my cashbacks are now void? I don't remember reading this in the T&Cs when I ordered, I haven't had any cashback yet so I'd be losing a lot of money if this was the case!!

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!