FEEDBACK: e2save.com (please post both GOOD and BAD experiences!!) - HotUKDeals
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FEEDBACK: e2save.com (please post both GOOD and BAD experiences!!)

£0.00 @ e2save
**This is something we tried over a year ago and I think it's worth another go! If it goes well then I'll work on bringing threads for the other mobile companies and also networks. Please don't start …
duckmagicuk2 Avatar
8y, 9m agoPosted 8 years, 9 months ago
**This is something we tried over a year ago and I think it's worth another go! If it goes well then I'll work on bringing threads for the other mobile companies and also networks. Please don't start any such threads in the meantime**

>> THIS BIT IS IMPORTANT <<

Good AND bad experiences are vital if this thread is going to work!! Please give an honest opinion!! Please keep this thread to personal feedback and feedback of your family rather than hear-say from others and feedback on other websites.

>> THIS BIT IS IMPORTANT <<

Please post your feedback based on previous transactions you have had with this company, e2save.com.

In particular, you should refer to the following aspects of your experience with them:

1) Were you were happy with the delivery speed?
2) Did you have any problems with the order itself?
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
4) Please comment on other aspects which you thought were good/bad.
5) Is there anything the company needs to improve on?
6) Would you recommend them or use them again personally?

It would also help if you could put your post in GREEN if you would recommend them or RED if you wouldn't use them again. If you do not have a strong opinion on this then you may wish to leave your post BLACK .
Other Links From e2save:
duckmagicuk2 Avatar
8y, 9m agoPosted 8 years, 9 months ago
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#1
Ahha new thread, nice.will need to get back to report on them as I'm still only at the start of the contract, come month6+ I'll post something significant :)
#2
The other is a year out of date. Thought this would be useful. :)

EDIT: Using as reserved post!!
1 Like #3
Well at moment i have had quite good experience with e2save... i was supposed to get my automatic cashback cheque and i rang up to know whereabouts it was and i received it the next week.
1 Like #4
[COLOR=SeaGreen]1) Were you were happy with the delivery speed? yes
2) Did you have any problems with the order itself? no
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? No problem although alwats check the address to send to before you actually send to be 100% sure.
4) Please comment on other aspects which you thought were good/bad.
5) Is there anything the company needs to improve on? Make sure that customers are updated with the correct address eg website showed one address on account cashback details, but when called to confirm this it was different.
6) Would you recommend them or use them again personally? Yes

Above based on 5 cashback claims that I and my dad have claimed for over the last 3-4 years including an existing one that my dad is claiming on, no problems so far or before.
[/COLOR]
1 Like #5
i've used them for the last three years and never once had a problem. Just got a cheque for £84 this morning in fact.
As long as you're organised and work out which bills to send (if you're not sure you can phone within the first month and they'll tell you) and follow the instructions to the letter you'll have no problem.
The only time I missed one payment was my fault as I forgot to send the bill as it got burried on the mess that is my desk.
At the end of the day they want you not to claim the cash back as its profit down the drain for them which is why you have to claim and its not automatic.
1 Like #6
1) Were you were happy with the delivery speed? Yes
2) Did you have any problems with the order itself? Nope
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? All cashback paid except for the very last one, still waiting for a proper explanation on why it wasnt paid.
4) Please comment on other aspects which you thought were good/bad. None.
5) Is there anything the company needs to improve on? Customer Services, will pass the buck or hang up on you if you give them a hard time.
6) Would you recommend them or use them again personally? Only if the deal is good enough.
1 Like #7
I've had about 5 different contracts with E2Save.com and it has been problem free except once. On the last cashback claim of one contract they claim not to have recevied the coupon. However, I didn't send it recorded delivery so it's partly my fault.

All in all I would happily recommend them every time. It's difficult to find better deals. Especially when you add in quidco cashback.
1 Like #8
[FONT=Verdana][COLOR=olive]Over the past 5 years I've helped to claim cash back on around 15 contracts. Not just my contracts but immediate family who often ask me to find then the best deal and sort out their cash back claims. Currently I have a 'Price Match' deal and have received my 2nd successful claim today and a cheque for £88.00. I've just made the 1st successful claim for my brother's 'Price Match' deal and my dad has received his automatic cash back for his contract. I've also just taken out a new 18 month contract for my mother-in-law.[/COLOR][/FONT]
[COLOR=olive][FONT=Verdana]1) Were you were happy with the delivery speed? [/FONT][FONT=Verdana]Yes, E2save always provide the Special delivery tracking number on an email once the order has been dispatched.[/FONT][/COLOR]

[FONT=Verdana][COLOR=olive]2) Did you have any problems with the order itself? No[/COLOR][/FONT]

[FONT=Verdana][COLOR=olive]3) Did you receive cash back with little or no problems, or did you have to push them for cash back or even take legal action? No problems but had to chase my dad's recent automatic cash back claim. I've never had to take legal action, I make sure I'm organised and don't have to waste my time making claims through MCOL as I claim at the right time.[/COLOR][/FONT]

[FONT=Verdana][COLOR=olive]4) Please comment on other aspects which you thought were good/bad. I know there is a lot of negative feedback about E2Save on various internet forums but I've never had a major problem. The only problem I've experienced was with a clearance handset that was faulty and had to wait over a month for a replacement.[/COLOR][/FONT]

[FONT=Verdana][COLOR=olive]5) Is there anything the company needs to improve on? Answer the cash back enquiry line a lot quicker.[/COLOR][/FONT]

[FONT=Verdana][COLOR=olive]6) Would you recommend them or use them again personally? Defintely, my latest contract was taken out 3 weeks ago.[/COLOR][/FONT]
#9
[COLOR="Red"]3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?

Be warned - my family's recent experiences with these people have been appalling. Three out of four cashbacks were not paid without a lot of wasted time, plus threats of legal action, despite being sent separately Recorded Delivery and absolutely in accordance with the terms and conditions. Strangely (or maybe not so strangely) the Quidco payments rarely show up either, so you have to dispute those too to stand any chance of getting paid.

You may think Carphone Warehouse means you can trust them - don't believe a bit of it. OSPS (One Stop Phone Shop) now seem to be running a merged OSPS/e2save operation in the way that OSPS have always operated - need I say more?

What's even more surprising is that if you complain to CPW (even to the [email protected]">[email protected] address) they will now do nothing to help and just refer you back to e2save. The CPW shops also used to be prepared to help, but they've now been told not to. My local branch tells me thay get frequent complaints about e2save's failure to pay cashbacks, but have been told to do nothing about it - just tell the customer to contact e2save. Amusingly, they added that they hoped e2save would go under, because they were fed up trying to fend off all the complaints!
[/COLOR]
#10
[COLOR="DarkGreen"]I had had several contracts with e2save. On no occassion did I have problems obtaining cashback. Once I lost a cheque that they sent me and when I rang them up about it they actually voided the cheque and sent me a new one.[/COLOR]
1 Like #11
[COLOR="SeaGreen"]
1) Were you were happy with the delivery speed?
Yes, normally next day
2) Did you have any problems with the order itself?
No
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
No problem at all. All cashback received
4) Please comment on other aspects which you thought were good/bad.
E2save/OSPS is improving their service, my last few cashback cheque received within 2 weeks after claim.
5) Is there anything the company needs to improve on?
6) Would you recommend them or use them again personally?
Yes, the only cashback dealer I trust
[/COLOR]
#12
[COLOR="Red"]For further details of the way this company operates, take a look at Martin Lewis' MSE website:

http://forums.moneysavingexpert.com/showthread.html?t=226689&highlight=e2save

All those unhappy people should make you think very carefully before committing yourself to a cashback contract![/COLOR]
1 Like #13
[COLOR="SeaGreen"]So far with regards to my dads one (8 months in)

1) Were you were happy with the delivery speed? Yes
2) Did you have any problems with the order itself? No
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? First 2 recieved fine, didn't even have to ring up about them. First one within 2 weeks, second nearly 4 weeks, still awaiting 3rd (been 2 weeks so far)
4) Please comment on other aspects which you thought were good/bad. Quidco tracked and payed £36.50
5) Is there anything the company needs to improve on? Defo faster paybacks
6) Would you recommend them or use them again personally? Probabily, but just taken out a dialaphone one for myself, 60 quid quidco, better terms for claiming, been given specific dates interval of bill to send, customer service defo better at dialaphone[/COLOR]
1 Like #14
kobirulali
Probabily, but just taken out a dialaphone one for myself, 60 quid quidco, better terms for claiming, been given specific dates interval of bill to send, customer service defo better at dialaphone[/COLOR]


It's worth pointing out that e2save have recently changed things so that the dates of the bills you need to send are listed in the "your account" section of the e2save website. This takes a bit of confusion out of the procedure.
1 Like #15
1) Were you were happy with the delivery speed? Yes
2) Did you have any problems with the order itself? No
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? I was buying 2 PAYG phones. I was meant to receive £10 top up on each of them but never received it. I followed them up about this and a week later I noticed only one of the phones had been topped up. Didn't bother trying to get them to top up the other phone.
4) Please comment on other aspects which you thought were good/bad. They were baaad for not giving me my top up. Every other aspect of the companies good, just not the customer services and the method of dealing with customers.
5) Is there anything the company needs to improve on? YES. What I just said.
6) Would you recommend them or use them again personally? Only if they offered really low prices...
1 Like #16
My experience with E2Save ref deals and cashback as been excellent. You have to be organised and follow the T&C's. I have always got my cashbacks without failure at all times and I have used them for several years now.
#17
1) Were you were happy with the delivery speed?
[COLOR="red"]yes - in the sense my phone's turned up next day delivery.[/COLOR]

2) Did you have any problems with the order itself?
[COLOR="red"]Oh yes indeed!!!!! God where on earth do I begin??? This is not easy to explain so please bear with me on this one.

First of all I ordered 2 SE S500I's contract phones and both were damaged on opening the box. One the battery cover didn't close properly (I ended up keeping this one) the other, the slider was kinda twisted and clearly damaged and really wobbly. That went straight back as it was clearly wrecked.
So basically e2save advised to send it back to them at a specific address special delivery via Royal mail. I did this at my own expense and sent the phone back special delivery as requested. After that I never heard a Dicky bird from them and the saga began.

Basically e2save refused to accept that they had received delivery of the returned phone. I called them on the 0871 no. (35p/min?) numerous times and was simply palmed off time and time again with the likes of "it has yet to be processed" and "it hasn't shown up on the system yet" etc. The people on the end of the phone always refused to pass me on their managers etc. when I requested it so I could chase this up. They even cut me off the phone "mid-complaint" on no less than 3 separate occasions which was infuriating. I also tried e-mailing the compliant via the webpage which was quite simply ignored. I must have made more than 10 online complaints and only got 2 very generic automatic responses saying "please ring 0871....." both times. Er....can you not ring me please I've left all my details etc as requested on the website. In the end they never even bothered responding to my other mails and I just gave up trying to contact them via their contacts page.

It's also worth pointing out that in my experience, even simply trying to call them was a nightmare. Constantly being placed on hold whilst getting charged 35p/min is very annoying. Especially when you get booted out at the end of the phone options because the call centre is only able to take 40 people on hold at a time.
This process went on for weeks and all the time I was still being billed for this phone. Eventually I was told by someone in customer services to obtain written proof of the actual digital signature for the delivery off the royal mail directly - so I could prove that the item was actually delivered.

I contacted the Royal Mail and they promised me a signature and informed me that the process to get the written proof of signature would take 21 working days. So I waited. And waited. Eventually a letter turned up from the Royal Mail saying their was no signature for the delivery item on the system and that they could not prove the item was actually delivered but, to quote them "it was". What the Royal mail said was that the CPW/e2save repair centre the phone was delivered to actually receives approx 400 returned phones daily. For this reason each individual special delivery item is not signed for in it's own right, but is signed for as a "job lot" sort of thing as a block delivery from the Royal Mail depot. So the phone was delivered but not signed for essentially.

E2save refused to accept this and insisted the phone was not received. I tried to take this issue up with the CPW themselves after hitting and e2save brick wall and was referred back to e2save on every occasion. I did eventually speak to a very helpful customer service guy at CPW who carried out a barcode search on the phone and he proved that the phone had infact been scanned in via the barcode at the repair centre. It turns out that the phone was scanned in as a "within 30 day return" and not a "repair" and the paperwork linking it to me on the system had somehow vanished.

I took this up with e2save and eventually after many more phonecalls and exhaustive explanations they agreed to refund me my money and cancel the contract as a "good will gesture". Yeah right.

And everyone lived happily ever after. The end.

My wife still has her phone on the same deal so I'm dreading the first cashback claim next month - I'll not be holding my breathe for the cheque![/COLOR]
3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
[COLOR="red"]Got my first cheque no problems but have yet to claim any redemptions - first one is due with next months bill.[/COLOR]

4) Please comment on other aspects which you thought were good/bad.
[COLOR="red"]see no. 3
Like I pointed out, when you ring the 0871 no. you tirelessly plod through the phone options in order to speak to a human being only to find after 5 mins on hold and picking the final option, if there are more than 40 people in the queue then the phone simply goes dead and you get cut off. Why the hell don't they just cut you off straight away instead of "stealing" your money and kieeping you in phone limbo for an eon??? Soooo annoying! [/COLOR]

5) Is there anything the company needs to improve on?
[COLOR="red"]Customer sevrvice.
The "contact us by e-mail" complaints procedure is simply a joke. Never got any responce other than a generic mail to tell me to ring them on the 0871 no.
Never returned any of my numerous phone calls, I constantly had to chase them up myself at a huge expence to myself on 0871 call charges.[/COLOR]

6) Would you recommend them or use them again personally?
[COLOR="red"]I'd personally never use them ever again. EVER![/COLOR]
#18
my fingers were getting sore by the end there.
#19
Remember, you can get non-0870 numbers for companies here: SayNoTo0870.com
#20
Not for e2save. Well at least the numbers listed there didn't work 3 months ago.
God knows I tried them.
#21
[COLOR="Red"]
thetonester
Not for e2save. Well at least the numbers listed there didn't work 3 months ago.
God knows I tried them.


Bad luck - I know just how you feel trying to deal with these people. The Royal Mail thing, by the way, is standard with e2save and I suggest you write to the Chief Executive, Adam Crozier, about it. I think you'll find they're already looking into it, but one more complaint would do no harm at all.

The only safe line to take with e2save is not to trust anything they do or say, and not to rely on getting any cashbacks at all.[/COLOR]
1 Like #22
[COLOR="Red"]I have use CWP themselves for years and got cashbacks no probs whatsoever. They've repaired phones I've had etc and I've always had really good customer service off them. So I can deffo give them the thumbs up.
What bugs me is that e2save throw the CPW name around quite happily when you speak to them prior to ordering. "We ARE actually the CPW" etc. is the type of thing they came out with to me to sort of null you into a false sense of security based on that you really are dealing with the CPW. No so it would seem. As when you ring the actual CPW after getting no joy out of e2save, in my experience it's a very different story. You may aswell be ring the CPW and complaining about Phones4U. They just don't want to know. And rightly so really as there is clearly a disconnect between two companies.

I've still got my wifes phone with these numnuts and I'm dreading the whole cashback thing which starts with next months bill. Hopefully It'll all work out and I'll get all the coco they owe me. Keepin my fingers crossed etc.[/COLOR]
#23
[COLOR="black"][COLOR="Red"][SIZE="4"]
thetonester
[COLOR="Red"]I have use CWP themselves for years and got cashbacks no probs whatsoever. They've repaired phones I've had etc and I've always had really good customer service off them. So I can deffo give them the thumbs up.
What bugs me is that e2save throw the CPW name around quite happily when you speak to them prior to ordering. "We ARE actually the CPW" etc. is the type of thing they came out with to me to sort of null you into a false sense of security based on that you really are dealing with the CPW. No so it would seem. As when you ring the actual CPW after getting no joy out of e2save, in my experience it's a very different story. You may aswell be ring the CPW and complaining about Phones4U. They just don't want to know. And rightly so really as there is clearly a disconnect between two companies.

I've still got my wifes phone with these numnuts and I'm dreading the whole cashback thing which starts with next months bill. Hopefully It'll all work out and I'll get all the coco they owe me. Keepin my fingers crossed etc.[/COLOR]


Absolutely right, and reputation added. CPW are still fine to deal with, and they pay up without problem. e2save are not, and do not pay up.

They are happy to use the CPW branding when trying to sell you a phone, but when things go wrong (and they will) CPW will not help you. I complained to the CPW [email protected]">[email protected] address they like to pretend Dunstone monitors, and they replied that a cheque would be sent. All well and good. Except that e2save then emailed back to say that they made the decisions, not CPW, and the cheque would NOT be sent. Absolutely unbelievable![/SIZE][/COLOR][/COLOR]
#24
Had a terrible experience with e2save, first phone (clearance) looked like it was a 5 year old football replacement. Then ordered a new 6300 with Dell C2D Laptop as the gift, got the phone and sim but sim didn't work, kept saying wait 48 hours nothing else we can do...... after 9 DAYS of this loop I lost my rag and they sent me a new sim which worked. 30 days later I got the laptop but it was the Celeron version, sent it back.... waited....... wheres my laptop? Not in stock...... waited, wheres my laptop? On back order..... waited..... then out of the blue what arrives?? THE ORIGINAL F***ING LAPTOP I SENT BACK!!!! By this point i'd had enough of ringing them every other day and my old laptop had died so I just kept it. Wish I had the energy to send it back again.
#25
Just another comment on my particular experience, in that the Royal Mail were very much not free from blame in my instance too.
As far as I'm concerened I paid for a recorded delivery (expecting a signiture) for the return of my faulty phone and I simply couldn't prove the thing was actually delivered when the Royal Mail didn't obtain a signiture. I understand the whole bulk delivery thing but I still paid for a signiture. This totally compounded my arguement with e2save and made it almost impossible to prove they actually had the returned phone.

I was also told by the Royal Mail verbally that I would recieve the signiture after filling in the right forms and sending them off. Which I did. 21 working days later I was told there was no signiture and back thus back I to square 1.

Sounds like it's time to start a Royal Mail good/bad experience thread.
1 Like #26
1) Were you were happy with the delivery speed?
Yes! Ordered 5pm and arrived 9.30am following day.

2) Did you have any problems with the order itself?
Nope, all went ok. Security phone call made to me but didn't take long and chap through in £10 Orange Sim card too.

3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
Free PS3 arrived 26 days later and even included Ratchet & Clank and Stealth BR Movie! :thumbsup:

4) Please comment on other aspects which you thought were good/bad.
Emailed to remove phone insurance and got confirmation letter few days later. Still need to cancel VIP Gadget Helpline but not had any mailings from them.

5) Is there anything the company needs to improve on?
There appears to be no contact email or phone for them so I do feel for those where it has gone wrong.

6) Would you recommend them or use them again personally?
I would, yes.
1 Like #27
Have used E2save for a number of Chequeback Deals over the last few years. All have been 12 month free line rental. There has been the odd 'delayed' payment but have received all payments saving myself hundreds of pounds. Members of my family have got deals too with no problems.

Did have a deal from One stop phone shop (b4 CPW took them over) and eventually got all the chequeback. It deed seem a bit touch and go then.

Not too sure if 'I would' take out a new deal at the moment, what with all this Credit Crunch and business un-certainty. At the moment PAYG suits me fine.

On past experience E2Save would be recommended;-)
1 Like #28
[COLOR="DarkGreen"]I took out a contract for a Sony Ericsson S500i on O2 400/500 mins/texts at an effective rate of £10.83 per month after a single Auto cashback of £290. The actual rate is £35 per month before cashback.
Quidco tracked quickly at £50 and has been validated for payment in July.
The cashback cheque was due after 90 days but I received a text from them after less than 5 weeks confirming the cheque was due and it arrived about 40 days after taking out the contract.
After selling the phone and Quidco the whole contract is costing me £7 for the year with none of the concerns of whether my cashback claims will fail or get lost.


1) Delivery speed was excellent.
2) No problems with the order.
3) Cashback was much quicker than promised.
4) No comment.
5) Things to improve - Stop automatically adding things to the contract that you need to cancel – itemised billing, insurance & a gadget helpline.
6) I do recommend them and hope to use them again.


[/COLOR]
1 Like #29
1) Were you were happy with the delivery speed?

[COLOR="SeaGreen"]Yep[/COLOR]

2) Did you have any problems with the order itself?

[COLOR="seagreen"]Nope[/COLOR]

3) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?

[COLOR="Red"]Refused cashback, could not give me a reason why. Dealt with Charles Dunstone's office as I've had to make a serious complaint about CPW before so I dealt with the same contact. All cashback paid in full with no further claims to make, no questions asked!

T&C's contradicted themselves, got it in writing that I could claim by putting two claims in the same envelope as both numbers appear on the same bill and no photocopies are allowed. Included a copy of their letter and a letter myself explaining why 2 claims are in the same envelope. First claim was fine but second refused.[/COLOR]

4) Please comment on other aspects which you thought were good/bad.

See below.

5) Is there anything the company needs to improve on?

T&C's shouldn't contradict themselves, customer service could do with a little improvement. Not easy to get something in writing to say that I could claim as without that I wouldn't be able to claim correctly.

6) Would you recommend them or use them again personally?

[COLOR="red"][COLOR="YellowGreen"]Yes, just about.[/COLOR] A real hassle though and only got my cashback as I've made a serious complaint before and went straight to the top. Took about 40 hours to sort out the complaint about CPW so if I hadn't done that I would probably have had to spend a similar amount of time getting to the top again. It was only easy to get the cashback in the end as last time I proved that everyone was lying to me and I had been telling the truth the whole time.

If I didn't have my contact I think I would now avoid this company. They're ok if you keep all proof and are happy to spend time harassing them and take them to court, if not then avoid.[/COLOR]
1 Like #30
No problems whatsoever with E2save and their Cashback offers.

I have taken several deals out with this company. Last year I took a clearance Sony W300i (?) and was expecting a good condition phone that may have been returned but it was clearly brnd spanking new!

I've found them to be very helpful and insightful when I have had any queries. A while back they changed addresses (from the Luton to a Loughborogh address) my cashback was not received (internal re-direction issue). I called them and they resolved it for me (despite 45 days having passed).

Absolutely no problems to report, if anything is missing or does not show up just call them, very helpful and they work hard to resolve your problems.

Their non 0870 number is: 020 8896 5000 - just ask for the Cashback team.

Hope this helps.

Rob.
#31
duckmagicuk2
It's worth pointing out that e2save have recently changed things so that the dates of the bills you need to send are listed in the "your account" section of the e2save website. This takes a bit of confusion out of the procedure.


Yes you are 100% correct:

Offer Breakdown You Get
Send month 4 claim between 16th Jan 2008 and 17th Feb 2008 £84.00
Send month 6 claim between 16th Mar 2008 and 17th Apr 2008 £84.00
Send month 8 claim between 15th May 2008 and 17th Jun 2008 £84.00
Send month 10 claim between 14th Jul 2008 and 17th Aug 2008 £84.00
Send month 12 claim between 12th Sep 2008 and 18th Oct 2008 £84.00

I was wondering why the system was down for a bit and now i know! I'll rep you again for that one!
#32
Is there a similar thread for dialaphone as well duckmagicuk2?
#33
Anybody successfully claimed recently??...My next claim is due to be sent off and I see the new cashback claim forms have a Loughborough address on them now? Is this the new one to use instead of the previous Crewe address?
#34
[COLOR="Red"]
tuckeral
Anybody successfully claimed recently??...My next claim is due to be sent off and I see the new cashback claim forms have a Loughborough address on them now? Is this the new one to use instead of the previous Crewe address?


There's a 97 page thread on MSE which gives a lot of good advice about how to handle e2save problems, and how to take them successfully to court:

http://forums.moneysavingexpert.com/showthread.html?t=226689&page=97&highlight=e2save

The advice is always to use the address they originally gave you when you entered into the contract with them. They change it quite often, possibly to confuse things, but there are redirects in place. Good luck.[/COLOR]
1 Like #35
Cheers newbold for the summary. I've looked at it before...but 97 pages is a bit daunting.

[COLOR="Lime"]This is my 5th (of 6) claims...all others successfully received so far[/COLOR]. I had changed the address I was using to use their new Crewe address and that worked fine for the last two claims.
banned 1 Like #36
e2save in my experience are faultess in all aspects of cashback claims, i cannot understand all the negative comments on some forums.
If you don't send recorded delivery you are inviting problems.
Anyone who is badly organised should avoid this type of thing.
Having been stung with other companies i will only deal with e2save in future, they are backed by CPW, some comfort but not a guarantee by any means.
Cashback deals carry an element of risk!

To summarise, IMO highly recommended.
#37
[COLOR="Red"]
bulkomuff
e2save in my experience are faultess in all aspects of cashback claims, i cannot understand all the negative comments on some forums.
If you don't send recorded delivery you are inviting problems.
Anyone who is badly organised should avoid this type of thing.
Having been stung with other companies i will only deal with e2save in future, they are backed by CPW, some comfort but not a guarantee by any means.
Cashback deals carry an element of risk!

To summarise, IMO highly recommended.


I appreciate that you have had no problems with e2save, but if anyone has any doubt, simply put a couple of key words ('e2save' and something like 'cashback' or 'problems') into Google and see what comes up. So many people, so many problems. Deal with them at your peril![/COLOR]
1 Like #38
Heh, you can type any company name followed by "problems" in Google and get bad reviews...

Please could you refrain from posting on this thread? I'm trying to make a FAIR representation of this company based upon the views of HUKD members (i.e. views which we can actually vouch for). You've had your say and made a negative comment, Newbold. There's no need to inflate your post count here to put across your point and try to outnumber the positive reviews that there are in here.

This thread should ideally be one post per user.

Thanks. :)
#39
duckmagicuk2
Heh, you can type any company name followed by "problems" in Google and get bad reviews...

Please could you refrain from posting on this thread? I'm trying to make a FAIR representation of this company based upon the views of HUKD members (i.e. views which we can actually vouch for). You've had your say and made a negative comment, Newbold. There's no need to inflate your post count here to put across your point and try to outnumber the positive reviews that there are in here.

This thread should ideally be one post per user.

Thanks. :)



Well said!!!
#40
duckmagicuk2
Heh, you can type any company name followed by "problems" in Google and get bad reviews...

Please could you refrain from posting on this thread? I'm trying to make a FAIR representation of this company based upon the views of HUKD members (i.e. views which we can actually vouch for). You've had your say and made a negative comment, Newbold. There's no need to inflate your post count here to put across your point and try to outnumber the positive reviews that there are in here.

This thread should ideally be one post per user.

Thanks. :)


Benjimoron
Well said!!!


In a sense, you're right, of course, but you're both missing the main point, which is to warn people of the tricks this company gets up to to avoid paying cashback. I don't know why you're so keen to encourage people to use e2save, but I think you need to ask yourselves why there is so much bad comment about e2save. It's all over the net, wherever you look, for goodness sake!

Yes, you will get stuff about any retailer if you put it into Google with the word problems, but this particular company brings up so many hits (far more than it you'd expect) that it should act as a clear warning. I just want people to know that.

By the way, they've now failed to pay up on two more automatic cashbacks, which were due over a month ago. I continue to deal with them because I know that I can extract it from them by using court action, but most people aren't in a position to go to those lengths and they just lose out. That just isn't right, and I see it as my duty to ensure that others get fair warning. There's nothing at all in it for me, and I can't see your problem with people being warned that if they deal with e2save they stand a reasonable chance of getting no cashback.

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