FEEDBACK: Phones4U (please post both GOOD and BAD experiences!!) - HotUKDeals
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FEEDBACK: Phones4U (please post both GOOD and BAD experiences!!)

duckmagicuk2 Avatar
8y, 5m agoPosted 8 years, 5 months ago
**This is something we tried over a year ago and I think it's worth another go! If it goes well then I'll work on bringing threads for the other mobile companies and also networks. Please don't start any such threads in the meantime**

>> THIS BIT IS IMPORTANT <<

Good AND bad experiences are vital if this thread is going to work!! Please give an honest opinion!! Please keep this thread to personal feedback and feedback of your family rather than hear-say from others and feedback on other websites.

>> THIS BIT IS IMPORTANT <<

Please post your feedback based on previous transactions you have had with this company, Phones4U.

In particular, you should refer to the following aspects of your experience with them:

1) Did you order online, in-store or on the phone?
2) Were you were happy with the delivery speed?
3) Did you have any problems with the order itself?
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
5) Please comment on other aspects which you thought were good/bad.
6) Is there anything the company needs to improve on?
7) Would you recommend them or use them again personally?

It would also help if you could put your post in GREEN if you would recommend them or RED if you wouldn't use them again. If you do not have a strong opinion on this then you may wish to leave your post BLACK.
Other Links From Phones4U:
duckmagicuk2 Avatar
8y, 5m agoPosted 8 years, 5 months ago
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All Comments

(31) Jump to unreadPost a comment
Comments/page:
#1
Reserved. :)
#2
bad experience and would never purchase from them again (which I always did) my sister used the portsmouth store and they told her they would buy her out of her contract which she had 6 months left on t.mobile, cutting a long story short no they never after much arguing and threatening them with watchdog they compensated us, but it cost me being black listed my t.mobile as the bill was in my name and they also added on phone insurance which was a nightmare to cancel.
#3
good cashback offers but absolute codswallop otherwise, they sell your phone number, within 10 mins i had 35 phone calls offering me insurance, from about 10 different companies, i actually thought 1 was phones4u and paid for it, :x never to deal with these scum again
1 Like #4
[COLOR=seagreen]GOOD[/COLOR]
[COLOR=black]Have 2 contracts with them, both applied online. Delivery was quick. Customer service good. Cashback so far fine.:thumbsup: Waiting fo the third cheque for both.[/COLOR]

[COLOR=sienna]BAD[/COLOR]
[COLOR=black]Ordered PAYG phone online. Not delivered, no email updates about order apart from order confrmation email.[/COLOR]
About 10 days later emailed them, 'No stock now - expecting soon' kind of response. A week later 'Order is cancelled as item is out of stock' email.
-----
Have ordered a PAYG phone online today:whistling:, fingers crossed.
#5
is this just for phones4u how about mobiles2yourdoor which is part of it? i had a problem with mobiles2yourdoor that a guy from phones4u sorted.
#6
amcdermo
is this just for phones4u how about mobiles2yourdoor which is part of it? i had a problem with mobiles2yourdoor that a guy from phones4u sorted.


Just Phones4U please. A Mobiles2YourDoor thread will be along soon.
1 Like #7
Very good, phone replaced as faulty after 3 weeks, no problems.

2 cashbacks so far with no problems, just sent off the third.
1 Like #8
My Wife bought a phone from Phones 4 U online. Samsung U600 12 month contract 12 months free via redemption. All cash back received so far just doing the 3rd claim for £144 on monday all smooth so far. Each claim has taken about 1 month from sending voucher to receiving cheque.

Good All Round

Keeping my fingers crossed about my mobiles2yourdoor experience being the same once my cash back claims start

I will update this post until the end of contract

1) Online
2) Next Day
3) None at all
4) So far all cash back received within a month. 2 more to go
5) Overall very good so far
6) Nothing
7) Yes
1 Like #9
Online experience: great

Cashback: 4 out of 5 sorted so far (fingers crossed for final one next month)

Instore experience: phone broke, took to store for repair, they lost the phone for two months then returned it unrepaired saying the screen wasn't covered by warranty, absolutely awful, spent hours in the shop being ignored. Terrible customer service. Never again!
1 Like #10
some sites are 'part of the phones4u group'. Are you making separate threads for all of those or lumping them all together as one? The different sites, afaik, all belong to the same company so is there any differences of note with going via the 'official' phones4u website or a site like mobiles2yourdoor. When mobiles2yourdoor tried to mess me about i emailed a high-up of phones4u and got a phone call the next day from a phones4u guy giving me my entitled cashback. Imo I'd link all related sites directly belonging to the company together but it's up to you.:thumbsup:

As long as people know if they have a problem with 'part of' sites who the company in charge is. So they know who to go to if there's a problem.
#11
amcdermo
some sites are 'part of the phones4u group'. Are you making separate threads for all of those or lumping them all together as one?


As I said above:
"Just Phones4U please. A Mobiles2YourDoor thread will be along soon." :thumbsup:
1 Like #12
[COLOR="YellowGreen"]GOOD[/COLOR]

Good price
Friendly service
Talked them into a free top-up

[COLOR="Red"]BAD[/COLOR]

Too many customer service calls - "Just checking you are happy ...."
#13
1) Did you order online, in-store or on the phone?

On-line

2) Were you were happy with the delivery speed?

[COLOR="SeaGreen"]Yep[/COLOR]

3) Did you have any problems with the order itself?

[COLOR="seagreen"]Nope[/COLOR]

4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?

[COLOR="seagreen"]All received (just got the fourth and final one) in super quick time, sometimes around a week turnaround, brilliant![/COLOR]

5) Please comment on other aspects which you thought were good/bad.

[COLOR="seagreen"]Customer services is fairly good, far far better than mobiles2yourdoor (same company). [/COLOR][COLOR="SandyBrown"]Deals aren't quite as good as competitors anymore but you get a better service for your money.[/COLOR]

6) Is there anything the company needs to improve on?

[COLOR="SeaGreen"]Nope[/COLOR]

7) Would you recommend them or use them again personally?

[COLOR="seagreen"]Yep, definately.[/COLOR]
#14
[COLOR="Green"][COLOR="SeaGreen"][COLOR="Lime"]I have had 4 contracts with them in last 2 years. All online orders.
- all were delivered next day.
- no problem at all with quidco cashback
- I received the cashback forms within a month. Only once they took a bit more
time but I could talk to them on phone and they sent it immediately.
- I received my all cashbacks (16 in total!) in around 12-18 days after sending them
( I always send them recorded).

Just applied for two new contracts and both of them are delivered next day.

EXTREMELY HAPPY AND I RECOMMEND THEM HIGHLY[/COLOR][/COLOR][/COLOR]

[COLOR="Red"]*** however I won't recommend their stores. went to Oxford street store and came out within
5 minutes. sales advisors were horrible and were trying to make fun of their own online offers like
trying to convince me that all on line phones are refurbished one etc. Also tried to take all my
details (by using a form) before talking about any deal. The moment I said I want to discuss the
deals first and won't give my personal details they lost interest ***[/COLOR]
#15
1) Did you order online, in-store or on the phone?
Online
2) Were you were happy with the delivery speed?
Next working day delivery!
3) Did you have any problems with the order itself?
None at all
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
Had 4 out of 5 cashback cheques so far, on my last cashback, so far so good.
5) Please comment on other aspects which you thought were good/bad.
The cashback application relies heavily on the pre-printed form which they send to you with the cashback cheque, so just pray that it does not get lost in the post. The clearance phone are usually brand new, feels brand new.
6) Is there anything the company needs to improve on?
7) Would you recommend them or use them again personally?
Yes, they are reliable for cashback.
1 Like #16
1) Did you order online, in-store or on the phone?
[COLOR="SeaGreen"]Yes[/COLOR]
2) Were you were happy with the delivery speed?
Yes
3) Did you have any problems with the order itself?
[COLOR="SeaGreen"]None[/COLOR]
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
No problem with any cashbacks
5) Please comment on other aspects which you thought were good/bad.
Overall Very Good
6) Is there anything the company needs to improve on?
Nope
7) Would you recommend them or use them again personally?
[COLOR="SeaGreen"]Yes[/COLOR]
#17
Thanks for your feedback, SanjayShetty. I'd give you rep for it, but I can't rep you again right now. :)
1 Like #18
Very very easy cashbacks. paid within 14 days of sending off form. Recommend highly if you can find the right deal which are a bit thin on the ground now, esp if you want a decent handset. Days of 12 months free with up to date phone are gone. The Nokia 6300 phones are ok but no good fr internet / emails usage.
1 Like #19
had no issues at all - full cashback paid
if u follow the rules u get cashback simple as that.
fast delivery too
1 Like #20
[COLOR="Lime"]Good:-[/COLOR]

Managed to negotiate a 50% discount on accesories when bought with the phone so got a Bluetooth headset, case and car charger at half price.

The staff bluetoothed absolutley shed loads of content to my phone once I bought it so it came loaded with tons of themes, pictures, games etc.

In store service was good at the time of buying.


[COLOR="Red"]Bad:-[/COLOR]

My phone broke after 6 less than months, at that point they were not interested and claimed I was not entitled to have the phone replaced or fixed because I did not take out Phones4U insurance at the time of buying. After a couple of further visits with relevant information about the SoG act they eventually offered to have the phone fixed under the manufacturers warrantee but only after a LOT of hassle and various 'chats' with the store manager who turned out to be a complete idiot with seemingly no understanding of basic consumer rights.


Overall, the actual buying experience was good, after sales poor although I eventually got the result I wanted but with needless hassle. I have used again but not for a contract phone. The deal I took did not involve cashback.
#21
Bought an online deal with 12 months free on a 12 month contract and have claimed three cashbacks each taking about 2 weeks. Claim procedure very straight forward with long claim period. Had to ring up for initial claim form but received within a couple of days of calling. Recommended by me although I'm not sure there deals are as good as they once were. After around 4 or 5 years of receiving 12 month free contracts + quidco + then selling the phone at the end of the contract I'm dreading the day I stop getting 'payed' to have a mobile and actually have to pay for the privilege myself.
#22
Would definitly recommend. My contracted ended couple months ago, 12 months line rental refunded via ca$hback, all received no problems.

Cashback terms very fair.

10/10!
#23
I went for this and hoped that everything would be okay.

Thankfully all was well and the 4 cashbacks were paid no problem.

I would do it again after this positive experience.:thumbsup:
#24
1) Did you order online, in-store or on the phone? [COLOR=red]ONLINE[/COLOR]
2) Were you were happy with the delivery speed? [COLOR=red]NEXT DAY, EXCELLENT[/COLOR]
3) Did you have any problems with the order itself? [COLOR=red]NONE
[/COLOR]4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? [COLOR=red]4 x £120 CLAIMS RECEIVED WITH NO HASSLE
[/COLOR]5) Please comment on other aspects which you thought were good/bad.
6) Is there anything the company needs to improve on? [COLOR=red]NO[/COLOR]
7) Would you recommend them or use them again personally? [COLOR=red]YES AND YES[/COLOR]
#25
1) Did you order online, in-store or on the phone? [COLOR="green"]ONLINE[/COLOR]
2) Were you were happy with the delivery speed? [COLOR="green"]WAS DELIVERED AFTER 2 DAYS[/COLOR]
3) Did you have any problems with the order itself? [COLOR="green"]NONE WHATSOEVER[/COLOR]
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? [COLOR="green"]CASHBACK TRACKED THE SAME DAY £10.00 ON A £20 PAYG PHONE[/COLOR]
5) Please comment on other aspects which you thought were good/bad. [COLOR="green"]EASY TO USE SITE WITH NO PROBLEMS.[/COLOR]6) Is there anything the company needs to improve on? [COLOR="green"]N/A[/COLOR]
7) Would you recommend them or use them again personally? [COLOR="Green"]DEFINATELY USE AGAIN[/COLOR]
#26
1) Did you order online, in-store or on the phone? [COLOR="SeaGreen"]ONLINE[/COLOR]
2) Were you were happy with the delivery speed? [COLOR="seagreen"]YES[/COLOR]
3) Did you have any problems with the order itself? [COLOR="seagreen"]NO[/COLOR]
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action? [COLOR="seagreen"]THEY LOST ONE CASHBACK FORM, DUE TO ME HAVING A RECORD ALL WAS FINE AND WAS ACTUALLY OVERPAID £52[/COLOR]
5) Please comment on other aspects which you thought were good/bad. [COLOR="seagreen"]LOVE THE FACT YOU HAVE 60 DAYS TO MAKE A CASHBACK CLAIM[/COLOR]
6) Is there anything the company needs to improve on? [COLOR="seagreen"]THE INSURANCE COMPANY REALLY TRY AND SELL YOU THE PLAN HARD WHEN CANCELLING, I CAN IMAGINE SOME PEOPLE GETTING CONVINCED TO KEEP IT WHEN THEY DONT WANT TO. ALSO NEED TO WORK ON GETTING CASHBACK FORMS OUT WITHOUT PROMPTING[/COLOR]
7) Would you recommend them or use them again personally? [COLOR="SeaGreen"]USED THEM AGAIN ALREADY, AGAIN CANCELLING INSURANCE WAS A PAIN. ACTUALLY I FEEL SORRY FOR THE GUY WHO WAS SPEAKING FOR 5 MINS TRYING TO CONVINCE ME TO KEEP IT[/COLOR]
#27
[COLOR="Lime"]1 - Ordered Online
2 - Ordered Thursday Evening Received Saturday Morning
3 - No Problems With Order Phone Online Sunday (next day)
4 - Contract Started end of August but have not yet received cashback forms (if they do not arrive this week I will give them a call)[/COLOR]
5 - When I called to cancel insurance (already covered with bank account) they tried hard to get me to keep it telling me the cover with my bank account would only cover me for the phone and not calls made. I did cancel and registered the phone with my bank account cover. Got a letter confirming that the insurance had been cancelled. The next day received a letter from the [B][U]SAME[/U][/B] insurance company to advice me of cover via bank account WITH COVER FOR ANY CALLS MADE.
[COLOR="Lime"]6 - If I receive the cashback I'm very happy with it (although quidco is still tracked but not confirmed yet)
7- How could you not recommend it Nokia 6300 250mins/100 texts over the 12 months works out free (alright so you do have the cost of 4 recorded deliveries to pay for) with £50 Quidco as well[/COLOR]
#28
Is there a mailing address to cancel the insurance for Phone4U mobile phones?

If there is an email address then that may be quick way to cancel it. Is there any?
#29
i ordered online and had a pleasant experience, nearly missed my cashback, but they recieved it on the last day possible and proccessed it so i was very happy. the delivery was quick as well. now my contract is over though and i kept the same number i get a call from them everyday saying my contract has run out when i have a new one. i tell them not to call me again so they take me off some list. The next day i get another phone call.
#30
khoobsort
Is there a mailing address to cancel the insurance for Phone4U mobile phones?

If there is an email address then that may be quick way to cancel it. Is there any?


Just cancel the direct debit for it, you don't need to contact them to cancel.
Note just make sure its the direct debit for the insurance and NOT your contract.
#31
unknownuser
Just cancel the direct debit for it, you don't need to contact them to cancel.
Note just make sure its the direct debit for the insurance and NOT your contract.

Thanks, I will cancel the direct debit.

Just to let you know that the phone I ordered online came the third day, Nokia 6300, vodafone, 12 monthes contract, 12 months free and unlocked as well. Very nice start.

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