FEEDBACK: Simply 3G - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Expired

FEEDBACK: Simply 3G

duckmagicuk2 Avatar
1d, 4m agoPosted 1 decade, 4 months ago
Good [u AND bad experiences are vital if this thread is going to work!! Please give an [u honest opinion!!

http://www.hotukdeals.com/go/?m=1387&u=10http://www.simply3g.co.uk/images/simplystaticlogo.gif

Please post your feedback based on previous transactions you have had with this company, http://www.hotukdeals.com/go/?m=1387&u=10 Simply 3G .


In particular, you should refer to the following aspects of your experience with them:

1) Was it Pay As You Go or contract?
2) Were you were happy with the delivery speed?
3) Did you have any problems with the order itself?
4) Did you receive cashback with little or no problems, or did you have to push them for cashback or even take legal action?
5) Please comment on other aspects which you thought were good/bad.
6) Is there anything the company needs to improve on?
7) Would you recommend them or use them again personally?

It would also help if you could put your post in GREEN if you would recommend them or RED if you wouldn't use them again. If you do not have a strong opinion on this then you may wish to leave your post BLACK .


Who is Simply 3G??

Simply3G is not a fly-by-night company, we have been trading for 3 years and are here to stay. We have gone from strength to strength and will continue to do so. So rest assured we will still be here when you need to contact us.

The deals on our website are specially selected to ensure our customers get the very best possible deals. We pick only the very best offers to try and simplify the bewildering amount of options faced by you when buying a new mobile phone. In essence we only offer you the best and your interests are paramount to us.Our aim is to make your shopping experience as pleasant and as simple as possible.

Our entire operation is UK based and we are focussed on delivering all of the UK with the highest level of service.

For those people with a busy schedule we have fully trained staff available from 9am to 9pm Mon-Thur (9am to 5pm Fri & Sat) to answer any questions or queries you might have, and to ensure you end up with the phone that most meets your requirements, and leave you happy with your purchase.


What about QuidCo cashback?

QuidCo cashback with this retailer is good, £17.50 extra cashback with all contracts taken out online at http://www.quidco.com/simply-3g/ QuidCo.com .


[u Contact Details

Email: [email protected] / [email protected]
Telephone: 0800 6300623 / 08700 667 155
Fax: 08700 667 156

Post: Bagshot House,
37-39 High Street
Bagshot
Surrey
GU19 5A

Cashback claims address (please verify this yourself before sending any claims):
Line Rental Offers:
Simply Communications UK Ltd
Bagshot House
37-39 High Street
Bagshot
Surrey
GU19 5AF


http://www.hotukdeals.com/?merchant_filter=1387&order_by=Newest CLICK HERE to view current deals available online with this particular retailer.


Think something is missing from this post?? Send me a http://www.hotukdeals.com/forums/private.php?do=newpm&u=4280 private message to let me know!!

To leave or read feedback for another retailer, http://www.hotukdeals.com/forums/showthread.php?t=20930 CLICK HERE .
Other Links From Simply 3G:
duckmagicuk2 Avatar
1d, 4m agoPosted 1 decade, 4 months ago
Options

All Comments

(43) Jump to unreadPost a comment
Comments/page:
Page:
#1
CAN SOMEONE WHO HAS USED SIMPLY3G PLEASE LEAVE SOME FEEDBACK. I am considering buying a phone contract from them but don't want to risk not getting the cashback. They seem OK and you only have to do 3 claims. Thanks.
#2
giannijambo
CAN SOMEONE WHO HAS USED SIMPLY3G PLEASE LEAVE SOME FEEDBACK. I am considering buying a phone contract from them but don't want to risk not getting the cashback. They seem OK and you only have to do 3 claims. Thanks.


I've used them, but only took out contract in June, so no cashback info available yet, I'm afraid. The ordering, delivering and Quidco cashback all worked fine, though.
#3
Thanks Tyke, I've actually decided to get the 12 month free LG U300 deal from mobileshop.com as thay have lots of good feedback. I'd ba interested in how you get on with simply3g as they offer 12 month free upgrades allowing you to keep your old number.
#4
giannijambo
Thanks Tyke, I've actually decided to get the 12 month free LG U300 deal from mobileshop.com as thay have lots of good feedback. I'd ba interested in how you get on with simply3g as they offer 12 month free upgrades allowing you to keep your old number.


Good decision - takes away the element of risk!
#5
I have only had my phone from simply 3g for 2 months so I can't comment on the cashback yet, but when my phone arrived (which was very quick) it's a nokia 6280 by the way, there was no hands free kit with it and no 64mb card, which the offer stated there should be. So a quick phone call to customer services which was answered instantly and the chap told me they were waiting for new stock to come in and they should be with me within a week, 5 days later they were delivered. So therefore I have no complaints with simply 3g. As soon as I get to the stage where I can ask for cashback I will post on here as to the outcome.
#6
sent off my first cashback claim today by special delivery, top sheet of first 4 bills and a sae, got to wait 45 days for the wonga.:thumbsup:
#7
cashback claim was sent on 24/11/06 and received by simply 3g on the 27/11/06. I sent a SAE as advised by simply 3g. I have not heard any reply whatsoever upto now. They do state 45 days but I would have expected some sort of communication. :-(

Fingers crossed:thumbsup:
#8
I had an e mail from simply 3g

Thank you for your email - Unfortunately we have been informed by the network '3' that you have not been paying your bills - Please contact the network and ask them to confirm the status of your account - Once this has been confirmed please provide an up to date statement confirming your account is still active.


my bills have been paid as they are by direct debit,I have phoned 3 and everything is in order with them, so it looks like stalling tactics to me. I have e mailed them back, watch this space.
#9
spoke to 3 and simply 3g yesterday hopefully the problem has been rectified and I await my cheque:thumbsup:
#10
finally received my cheque this morning, a bit longer than 45 days,due to a communication cock up between 3 and simply 3g, but it got here in the end:thumbsup:
#11
Just received my first cashback today, on time and without any 'prompting', so I'm a satisfied customer at the moment.
#12
Warning to all, don't go near this company.

Their cashback process is designed to be as complex as possible - they work by trying to deceive and confuse as many people as possible.

They even debit accounts £1.99 for non-refundable security checks - something which is not made clear at point of purchase. Even though I cancelled my purchase within 15mins I still ended up paying them for this securirty check - twice!
#13
After one year of being with them, I've never got any cheque back.

I completely agree with Joensuu. They use any excuse not to issue a cheque. I've signed a contract at the end of November 2005. As I wasn't fully aware how their system works, I contacted them at the begginning of July 2006 (7th months of contract). Customer advisor told me to send all original copies from December to July and latest after 45 days I would receive a cheque. It never happened. I tried to contact them by email (this was the only way they review particular matters), but never received any reply. I assume they've rejected my case because I was 1 month late and included unnecessary 7th month bill.
So trying to fulfill all terms and conditions for another half a year, I made sure I sent all bills just as soon as I received November's bill on 1st of December. And there was another issue - they replyed to me, but they rejected my case again, because by their words I was late. By 12th month bill they meant a bill issued on 1st day of 12th month (1st November) which includes 11th month bill period (Octobers' bill period).
So be carefull with their namings, as it's very confusing.

I thought and could understand, that they are asking to send bills back to them, so they can make sure a customer didn't change price plan or didn't cancell the contract, so they could see the customer is loyal and they could claim their commision from 3G. But unfortunatelly they use any silly, unreasonable excuse, to rob honest people and increase their profit. That's ridiculous!!!!
Please, don't waste your time and money with dishonest companies. They don't deserve to excist.
#14
Joensuu
[SIZE=2]could you give us more details about the problems with the cashback dealings. did u follow the instructions and they refused? what were they asking you to do.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]the problem with all cashback deals is the complexity so i'm not sure i can use that as a reason not too sign up unless theres some more info available.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]does anyone else have experience with this company?[/SIZE]
[SIZE=2]im thinking of signing up.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]cheers[/SIZE]
[SIZE=2]t[/SIZE]
#15
tushingham,

Thankfully I managed to get out of the contract before it began - so have no personal experience of the cashback process. From what I can see online, people seem to have had mixed joy with recieving their cashback.

It's a risk, but it seems that if you remember all of the dates you have to post the statements to Simply3g (currently after 6th, 8th, 10th and 12th months I think), manage to keep all of your original statements safe, and use recorded delivery (many people have complained that Simply3g did not receive the statements), then it seems you stand a good chance of getting your cashback. But miss a deadline, or fail to receive a statement and you loose out.

My main issue was with their customer services - I have been charged £3.98 ('security check' fee) for a phone I cancelled within 15mins. They have hidden this fee deep in the terms and conditions. (When I signed up I was told I would be charged "£0.00"). Why would any reasonable company hide the true fee that clicking the 'confirm' button costs? The terms and conditions do not say that this fee is non-refundable either.


The only response I have managed to get from their customer services team is (their spelling!):

Hello [Joensuu]

You did not enter the correct address on your application, which is why a 2nd order was placed withteh correct address details.

In fact I had merely entered a delivery address which was different from my card address - and got charged double for the mistake.

Until I had this issue I would even have considered taking out a new contract with them again - their prices are certainly competitive. But now that I have had to deal with their customer service - or lack thereof - I now realise that if you get a problem with your contract you really won't get anywhere by trying to talk to them.

Google around a bit and you will find plenty of other people's reactions to Simply3g - mostly mixed. It seems as if they are fine until something goes wrong.
#16
I bought a nokia 6280 in January 2006, found their customer service excellent and received my first cashback promptly. Have had an email recently from them saying they will be paying my final cashback shortly. All good experiences for me.
#17
myfeedy
After one year of being with them, I've never got any cheque back.

I completely agree with Joensuu. They use any excuse not to issue a cheque. I've signed a contract at the end of November 2005. As I wasn't fully aware how their system works, I contacted them at the begginning of July 2006 (7th months of contract).
I thought and could understand, that they are asking to send bills back to them, so they can make sure a customer didn't change price plan or didn't cancell the contract, so they could see the customer is loyal and they could claim their commision from 3G. But unfortunatelly they use any silly, unreasonable excuse, to rob honest people and increase their profit. That's ridiculous!!!!
Please, don't waste your time and money with dishonest companies. They don't deserve to excist.


I'm sorry but you wonder why. When entering into this sort of arrangement where they make clear that the offer is subject to terms and conditions you only thought to ask about the same after 7 months!!

You are entering into a contract, by your own admission you were aware of that. It was your fault for not studying the terms of the agreement prior to snatching their hand off.

I have been with two companies in this sort of arrrangement. My job is almost entirely based around contract law. If the terms of the contract are followed they always pay. FACT

To all companies you should send:

1 x a copy of your dispatch note (not all companies ask for this but I have noticed that it appears in some t and c's)

1 x original copies of bills making certain that you send the page of the bill the contract stipulates. i.e. front page, information page. If it is ambiguous send the whole bill!! They cannot penalise you for sending too much info

TOP TIP. Send all of the above via FAX and set the fax to produce a delivery report.

Also send the above via recorded delivery to the address stipulated by the t and c's not their normal trading address.

Always set up a file upon placing the order with them. Use dividers for each month. Write on each bill what number it is and put sticky tabs on the dividers for the months when the bills need to be sent away.

I always make a point of sending them a copy of their t and c's from the website at the points of sale under cover of a letter so that it is clear what terms are applicable to my agreement with them. Unless expressly stated in their terms, they cannot change these terms without first notifying you.

In their defense their terms are always written in plain English. Make sure you read them and fully understand what they require prior to clicking BUY. If you are not capable of reading simple English and keeping organised, don't bother.

Best of luck

Oh and I have received my cash back sucessfully for installment one.

Went through the whole process with Clubmobile as well. Got all my money prior to Celltalk going into Administration and also contacted the administrator and received my last payment again. Through keeping good records and sending letters when required, all via recorded.
#18
bcbjork

Went through the whole process with Clubmobile as well. Got all my money prior to Celltalk going into Administration and also contacted the administrator and received my last payment again. Through keeping good records and sending letters when required, all via recorded.

This is very interesting. They gave your cashback priority over debts Clubmobile had? Why?
#19
Maybe they'd paid off any debts by selling assets or had money aside for paying customers their cashback?
#20
duckmagicuk2
Maybe they'd paid off any debts by selling assets or had money aside for paying customers their cashback?

NO comment.:whistling:

My Sis, after my recommendation nearly two years ago, signed up for two 3 Network contracts through Clubmobile. When the cashback problems started after fulfilling all their T&C's she contacted 3 network, who did not want to know. Then Clubmobile went into Administration and she contacted 3 again. This time in Glasgow, and they refunded her the full cashback that was due.
#21
dinosteveus
This is very interesting. They gave your cashback priority over debts Clubmobile had? Why?


voila, straight from the horses mouth:

Ben,

With reference to our telephone conversation relating to your refund.

As part of the sale of assets to Mobileshop.com, the purchaser agreed to honour all valid customer refunds.

Please send all of your documents, as usual, to xxxx at the following address:
Mocom Limited, Millennium House, Fox Covert lane, Misterton, Doncaster, DN10 4ER

or you can email xxx at [email protected]">[email protected]

Kind Regards
xxxx


xxxxx
Begbies Traynor
Elliot House
151 Deansgate
Manchester
M3 3BP
Direct Line xxxx

-----Original Message-----
From: xxxxxx
Sent: 10 October 2006 16:58
To: xxxxxx
Subject:



This message has been scanned for viruses by MailControl, a service from BlackSpider Technologies.


I found out who the administrator was using the net as i had already noticed that celltalk's share price was on the slide.

I ended up getting paid too much after a fortunate telephone conversaton with a chap called Richard Wollenberg regarding my second to last payment, who was the non Exectutive Chairman of Celltalk at the time. He arranged for the oustanding payment to be made to me on my behalf. But he also had them pay the next installment (either that or the payment was already on the way and it was duplicated).

I then chased my final payment through the administrator which was paid promptly after the sale of clubmobile. Although the additional money just about covered my time for all the messing about
#22
I have a contract with Simply3G & Virgin.

I sent off my first four bills for a refund and got a cheque back something like 2 months later. I had to e-mail them few times and spoke to their customer services, which is good. One of their cheques was lost in the post and in fact arrived 2 weeks after they sent out a second.

I found that if we send out our bills on time with all the required information then they are OK with the cash back. Smply3G acknowledge the receipt / confirmation of a cash back by e-mail (this is normally about 2 weeks after we send out the bill details).

I think overall they are OK (but so far I have only received 1 cheque and sent for the 2nd one) except very slow (I guess the longer the money remains in their account more the interest they would earn).
#23
I have had no problems with cashback, just use special delivery and stick to the time limits. :thumbsup:
#24
I got my last cashback off this company last week. I got all my cashbacks BUT none of them were on time and I had to email them and remind them and twice I had to threaten the small claims court.
They state allow 45 days from receipt and they still can't do it on time, how long does it take to write a cheque out:whistling:
#25
I have just received my final cashback from Simply3G and apart from the time it takes them to send the cheques out I had no problems at all.
#26
Got all mine to date but having to chase more and threaten legal action to get them. Funny how all the cheques they've sent out have been lost first time around so need re-issuing!
#27
Beware of this company. I am just checking out if this was has gone the same way as Phone Box Direct. Had my last claim approved 11th September and still awaiting a cheque. Emailed them and asked where it was on 15th November to get the classic, we'll cancel the cheque we sent and reissue another one. Emailed again 26th November to say still waiting, no response. My husband has tried every phone number on their site today and said he is just getting a dead line, however I have got an email that was sent this afternoon saying sorry for the delay as they were experiencing a high level of queries. You heard it here first !!
#28
Angiedee
Beware of this company. I am just checking out if this was has gone the same way as Phone Box Direct. Had my last claim approved 11th September and still awaiting a cheque. Emailed them and asked where it was on 15th November to get the classic, we'll cancel the cheque we sent and reissue another one. Emailed again 26th November to say still waiting, no response. My husband has tried every phone number on their site today and said he is just getting a dead line, however I have got an email that was sent this afternoon saying sorry for the delay as they were experiencing a high level of queries. You heard it here first !!


Same here. I have been waiting for my 3rd cheque now for about 2 months. Received an e-mail today as above saying they are busy yada yada yada. I am getting worried about my cash back now. The fist two cheques arrived after countless phones and e-mail.
banned#29
Looks Like These Are Also About To Go Bust
#30
Looks like you're right guys, phoned the numbers and they just go dead. No e-mails for the last few days despite several sent. They usually reply within about 2 days. Last reply gave me the standard lots of claims so we've got a backlog. They paid by bacs last time and said they'd pay bacs this time but looks like they stalled just long enough! Luckily got all my cashback for my 5 contracts apart from the last one on one of them so can't complain really!

EDIT - What I don't understand about these cashback companies, why is it always the ones who don't pay out (phoneboxdirect for example) that go bust? Surely they should be making far more money than CPW for example who are pretty much guarenteed to pay out?
#31
They are not answering any phones and can't get through to them any other way. It seems they have eaten away my last two cash backs.

Now, is there any way I can threaten them through a letter of taking them to a small claims court? I have never been involved in such mess before so not sure what action I have?

Damn - ******s have stolen my hard earned £180.
#32
Good or bad news, you decide!

Dear Customer,



First of all I would like to apologise for the delay you have experienced in receiving your current cashback claims. 2007 has been a very challenging year for us and we have been working hard to resolve our financial standings to honour all current cashback claims. So that we can do this we have made significant cuts across our operation starting with our inbound call centre staff and office. This is the reason we are no longer able to offer a telephone service due to our staffing levels being cut by 80% - We do have and will continue to have an email service for you to use to contact us.

We have been talking to our suppliers and distributors to find a solution to the current issue we are having in making payments to customers and this should be finalised within the next 3 – 5 days. We are also in talks with Trading Standards keeping them informed of the situation. We are sincerely sorry for the issues you are currently experiencing with Simply3G and we respect and understand your frustration at this time.

We are aware of other companies collapsing through this year and we remain committed to finding a solution to protect our customers rather than going down this route. We have retracted from our previous offerings to help us move forward in the coming years which has lead to us being uncompetitive in the market place at this time.



Further information will be communicated to you on Monday 10th Dec 2007.



Kind regards



Simply3G
#33
It's now the 10th and nothing heard from Simply3G.
Other 3 customers might like to know that I phoned 3 this morning (not for the 1st time about Simply3g) and they were helpful in bringing my next upgrade forward by 3 months. So that I could escape the clutches of Simply3G.
#34
abigdoob
It's now the 10th and nothing heard from Simply3G.
Other 3 customers might like to know that I phoned 3 this morning (not for the 1st time about Simply3g) and they were helpful in bringing my next upgrade forward by 3 months. So that I could escape the clutches of Simply3G.



Thanks for the reminder, we SHOULD hear in the next couple of hours what's happening but I doubt it somehow. Something tells me there's bad news coming and they don't really want to have to tell us. Maybe we'll get vouchers instead? I wouldn't mind Amazon vouchers as long as it's almost what I'm owed.
#35
Any news on this one ?

I sent my first 6month claim back in October & not heard a word. No replies to emails & old numbers gone. ; (
#36
archy121
Any news on this one ?

I sent my first 6month claim back in October & not heard a word. No replies to emails & old numbers gone. ; (



Unfortunately looks like they've broken their promise again! Should've heard back by yesterday but nothing so I assume it's only gonna be bad news, lets just hope we get some vouchers or something???
#37
This is what I received in my e-mail this morning. It looks as if I am not going to get my £180 (even though they have approved my cash backs). :x What the h ell can we do to them?

Dear Customer,



We would like to first of all thank you for your custom and apologise for the poor service and delay in processing your cashback claims which you are experiencing.



You are entitled to know why these delays have occurred and this is why we are writing to you. We have been trading for more than 3 ½ years now and we prided ourselves on good customer service and excellent offers. The models we built our business on were sustainable and worked for thousands of our customers and we have paid out several million pounds in claims. Earlier this year we recognised the cashback model was no longer sustainable and chose to withdraw from heavy competition and no longer offer heavy cashback deals, which in turn made us uncompetitive affecting our source of revenues. We believed we were acting responsibly in the current climate so that we could focus on delivering quality service and good offers that would be sustainable for the years ahead. Whilst this was a positive move for us we did not anticipate the high levels of redemptions at a time when we were pulling away from cashbacks. We have been focusing on new revenue streams and lower margins so that we can honour our commitment to our customers. In addition to this we have already made significant savings and cuts across our operation including making 80% of our staff redundant and closing one of our offices. This is why we are no longer able to operate a telephone service, but we do have and will continue to operate our email and online enquiry service.

We have been in discussions with Trading Standards informing them of our situation and will keep our discussions open and transparent with them.



During this time we ask for your patience and understanding as our sole objective is to pay you as soon as we can. If you insist on immediate payment our only option will be to place the company into administration and cease trading. If you allow us the time to find solutions to the issues we are currently faced with, this will allow us to focus on getting your claims processed and paid as soon as possible. We do understand and respect your frustrations at this time for which we sincerely apologise.



Our primary focus in the coming months is to ensure we get our customers cashbacks paid as soon as possible. We are currently working on a solution which we hope to have in place within the next week and once this is confirmed we will communicate this to you.



Kind regards,



Simply3G
#38
Thanks Robiesanta, pretty much what they said before with a bit more whaffle! Maybe we'll actually get something back eventually? Either that or they're stalling for time and hoping to rip some people off to make even more money?
#39
:xin the same boat as everyone else not holding my breath:x
#40
noticed that they are still sending spam out

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!