Thank you for your email, and I’m sorry to hear you’ve not received your order
I have checked and can confirm that unfortunately the parcel has been lost with our carrier and , I have processed a refund for your order as the items are sadly no longer in stock.
Please allow up to 10 working days for the funds to appear in your account.
I hope this helps, but please get back in touch if you have any further questions.
All the best,
Took about 6 emails to get this sorted what a stupid site doesnt even have a call centre.