First time CEX customer - Last time CEX customer! - HotUKDeals
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First time CEX customer - Last time CEX customer!

daBluone Avatar
8y, 5m agoPosted 8 years, 5 months ago
Went into my local branch of CEX (Basingstoke) this morning at 10am to sell my Grade A 8GB Iphone, unlocked.

They said they'd give me £265 for it but didn't have the cash so to come back later.
Now I live in Farnborough so it was a 30min one way drive so to go home Id already lost an hour but hey - I was gonna make some money as I bought my iphone from the O2 sell off.

So off I went home and called back at 12.30, they said they had the money and to go on down. Another 30min drive, another parking ticket.
Got into store - "sorry we'll only giving £170 for the iphone now". Well I exploded.
They could've told me that on the phone!!? They were not going to budge even though they had agreed purchase price.
Straight onto the phone to the complaints department = not interested. Oh head office has changed price blah blah.

So Im at least £15 down on fuel and £8 on phone credit and 3 hours of my day off lost.
Never again - ebay here I come.
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daBluone Avatar
8y, 5m agoPosted 8 years, 5 months ago
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#1
You shoulda got them to write it down as a quote when you first went. Oh well, you win some you lose some. :p
#2
The reason the price has gone down so much is because the 3g iphone has been penned for release with a retail price of no more than $300 us dollars world wide, so if i were you i would sell it before July 11 otherwise the value may drop again!

http://www.apple.com/uk/iphone/
#3
I've had a similar thing in the past with them, only in my favour. I had an LG shine which was about 2 months old and I wasn't getting on well with it, so rather than suffer the hassle of ebay I took it to CEX.

The guy said since it was used and had some light cosmetic marks (which in fairness it did) they could offer me £80 for it, subject to it being tested and proven to be working. I agreed verbally, and left it with them to test. An hour later I want back and a different guy confirmed it was working and offered £96!

not that it helps at all but on their site it says...

Apple iPhone 8GB, Unlocked A
We sell for : £325.00
Pay cash : £175.00

I know its how they make their money but that seems like a very unfair deal to everyone other than CEX themselves.
#4
I have found prices change on CEX even during the day. I have looked at something I want to purchase, then a couple of hours later have found the price has changed.

Looks like in this instance you have been unlucky that the price had dropped during one of those occassions.
#5
I know tell me about it - if only id gone in yesturday..........
#6
chrishill


not that it helps at all but on their site it says...

Apple iPhone 8GB, Unlocked A
We sell for : £325.00
Pay cash : £175.00


it didn't say that this morning........:x
#7
King of Thieves
You shoulda got them to write it down as a quote when you first went. Oh well, you win some you lose some. :p



Would have made no difference. They are all franchises and have to go off the price on the 'puter at time of the deal (when he left it with them the deal had not been finalised).
#8
alternate
Would have made no difference. They are all franchises and have to go off the price on the 'puter at time of the deal (when he left it with them the deal had not been finalised).


If you had a quote they can't go back on their word. It's in paper so they have to do it. They could only get out of it by saying it's false and that you faked the quote. But that rarely happens, normally they try to talk you out of it but since if you had a quote then you could just tell them to p*ss off and give you your £265. But it's to late now, just remember for next time ;-)
#9
Actually you should be quicker in these things.I sold 2 iphones to them on £265.As soon as i came to know that apple may launch 3g version i went to cex straight after seeing the thread that they are offering £265 in HUKD.
They even paid me £265 for the second one after apple announced 3g version for cheaper prices.So we really can't blame them.
For the same iphone they offered me £190 about 3months ago.Now after i used it for 3 months they paid me £265 :-D
#10
Lost £70 iPod order using Cex and there own packaging with postage costs even with it being tracked online they refuse to deal with it or reimburse me and this has been an ongoing complaint for 2 years?.

Reported them to Watch Dog and so should everyone else before its too late.....
banned 2 Likes #11
http://buymarijuanaseeds.com/community/attachments/holy-thread-resurrection-jpg.360154/
#12
John__Boy
Lost £70 iPod order using Cex and there own packaging with postage costs even with it being tracked online they refuse to deal with it or reimburse me and this has been an ongoing complaint for 2 years?.

Reported them to Watch Dog and so should everyone else before its too late.....

You created an account 12 minutes ago to revive a 5 and a half year old post?
#13
teh arn
John__Boy
Lost £70 iPod order using Cex and there own packaging with postage costs even with it being tracked online they refuse to deal with it or reimburse me and this has been an ongoing complaint for 2 years?.

Reported them to Watch Dog and so should everyone else before its too late.....

You created an account 12 minutes ago to revive a 5 and a half year old post?

On the flipside, had a new thread been made you know there would be some sad sod saying

"Search function is there for a reason, why make a new thread"

:p

Edited By: abch4 on Nov 28, 2013 20:29

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