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First Time "Free Contract" Buyer

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9y, 11m agoPosted 9 years, 11 months ago
Hello chaps.

I have just ordered the following phone from DuckMagic's Excellent thread:

http://www.hotukdeals.com/forums/showthread.php?t=38440http://www.hotukdeals.com/forums/showthread.php?t=38440

I have a few questions as I have never bought anything like this before:

1) It said something about 3 months "free" insurance, I am guessing that they will start charging me for something I don't want after this time? Is there anything I need to do?

Please be aware that if you have selected the 3 months free insurance your details will be passed on to New Technology Insurance, our preferred mobile phone insurance provider.
This policy insures your handset against theft, airtime abuse and accidental damage.
2) I am currently on O2, but this contract was on Orange, is there anyway possible for me to keep my phone number?

3) The cashback thing, it said something about £64 and £111. I read through it and it said 6, 8, 10 and 12 months, I guess that they charge my bank account this and then I need to send them back at these times? What if they get lost in the post when coming to me?

4) Have I missed anything out? And extra advice would be much appreciated, like a timeline or something? Do I need to send it back to them next day?

5) If they close down in the contract time? Does this mean I'm going to be screwed over? Is the contract with them or Orange themselves?



Thanks to the whole forum for their help with all the deals and everything so far. I'm sure this thread will help others out in the same position as I.

Any advice would be much appreciated.
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9y, 11m agoPosted 9 years, 11 months ago
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#1
cheap-information
Hello chaps.

I have just ordered the following phone from DuckMagic's Excellent thread:

http://www.hotukdeals.com/forums/showthread.php?t=38440

I have a few questions as I have never bought anything like this before:

1) It said something about 3 months "free" insurance, I am guessing that they will start charging me for something I don't want after this time? Is there anything I need to do?


2) I am currently on O2, but this contract was on Orange, is there anyway possible for me to keep my phone number?

3) The cashback thing, it said something about £64 and £111. I read through it and it said 6, 8, 10 and 12 months, I guess that they charge my bank account this and then I need to send them back at these times? What if they get lost in the post when coming to me?

4) Have I missed anything out? And extra advice would be much appreciated, like a timeline or something? Do I need to send it back to them next day?

5) If they close down in the contract time? Does this mean I'm going to be screwed over? Is the contract with them or Orange themselves?



Thanks to the whole forum for their help with all the deals and everything so far. I'm sure this thread will help others out in the same position as I.

Any advice would be much appreciated.


1. Cancel the insurance

2. Transfer number just get your PUK code from current provider.

3. Read the cashback terms very carefully and keep a copy of your terms from the date you purchased, when returning bills best to send recorded delivery and keep photocopies of documents.

4. Again read the terms carefully, keep all your bills in a file and mark on a calendar when you need to send for cashback.

5. If they go bust you will lose the cashback. You pay the rental directly to Orange but Orange have nothing to do with the cashback.

Hope it works out. I've had great success ,so far, with cashback schemes.:thumbsup:
#2
Ok, thanks very much for that.

About points 1 and 5.

1) How would I go about cancelling insurance? Is it with OneStopPhoneShop or is it with someone external? Do I just email them or is it a direct debit thing?

2) The PAC number that I need, I need to get this off O2. Do I also need the new number to give to them and they will do everything for me?

4) What kind of space do I need to sent the thing back in? I hear it is 45 days, so basically as soon as I receive it, I should send it back again?

5) Is there a great chance that they will go bust? As surely the more people who do this and apply for cashback, the more money they lose?


Thanks once again, it really does help!
#3
you should have some documents regarding the insurance, phone up who is on that. I don't think your company should go bust, as thet appear to be part of a major phone retailer.
1 Like #4
the insurance gets its own direct debit normally, i just cancelled mine via internet banking!
#5
Ok, thanks for that.

I am paying £30 a month for 12 months, hence I pay £360 overall.

I get £62.25 in months 6, 8, 10 and 12.

This adds up to £249.

But then at the bottom it says that I get an "automated" credit of £111.

Does this mean I just get it straight away?


Also could anyone advise me simply on what I include on that first 6 month cashback deal.

ie. 6th month bill, phone number, form etc...


Hopefully my last question also, but does anything else arrive separate to thje phone like certain details?

Thanks for all your help so far, it is really helping me.
#6
Hi I have just signed up to an orange deal as well. The paperwork says that the £111 will be credited to your account within the first 90 days. As far as the insurance is concerned you should receive separate documentation from the insurance company. I usually write and cancel the insurance as soon as I get this through. I wouldn't just cancel the direct debit as they could present you with a bill if you dont actually cancel the insurance.

Check with orange if you are being charged for itemised billing as you should be able to cancel it if you dont want it.

When you send the cashback claim forms make sure you have the correct bill showing that you have been connected for the agreed time. Send the original bill I read somewhere that you may also have to send the first bill before your number is ported over to prove that it is the same one. I always send my cashback claims recorded delivery and I have not had any problems so far (I am on contract number 5.) You do need to be very organised and keep a record of what you have sent off and when, so you can keep an eye on your payments. I have 3 contracts running at present from different suppliers and it gets very confusing.
#7
Ok, thanks very much for that melcarroll.

So, hopefully the last question:

Please can you give me a complete list of what to put in my first cashback (at 6 months). ie. month 1 bill, cashback form etc...

Also,
Send the original bill I read somewhere that you may also have to send the first bill before your number is ported over to prove that it is the same one


I have now ported over my old number to the new contract.

So do I send the first bill back as soon as I receive it? With no cashback slip?
#8
Hi, please could anyone help with the above question? Just giving a list of what goes in the cash back thing. Also, Itemised billing is extra, if I cancel this then I guess I don't get a paper bill and thus not be able to send the bill in?
#9
Please?
#10
Anyone? Please?
#11
you still get a paper bill just wont be itemised
#12
You won't need any itemisation, just a copy of the first 2 pages of your latest bill when you come to send it to onestopphoneshop. I believe they just want to make sure you're on the same contract as you started with and that your bill is upto date.

Be careful with them tho, my other half had a big argument with them over her cashback.

She sent what she thought was the correct paperwork, only to have it returned asking for further paperwork. She then sent all this off to have it returned again by onestopphoneshop saying that she was too late in claiming the cashback!!

She rang customer services, who bluntly told her that there was nothing they could do. We emailed and sent them letters, only to receive the same obnoxious answer - it was your fault, you sent it too late.

We eventually gave up.

So, whatever you do, make sure you get your claim in on time!! :thumbsup:

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