First time order with Dell...Over 4 weeks wait?? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

First time order with Dell...Over 4 weeks wait??

noodler Avatar
8y, 2w agoPosted 8 years, 2 weeks ago
Placed an order with Dell yesterday for an item advertised as 'shipped within 24 hours', however I got an order confirmation email with an estimated delivery date of 30/01/2009.

Needless to say I am not pleased at all with this and have asked them to confirm if the estimated date is for real (and if so then I want to cancel).

Now I understand when you have a PC built by them you can expect something of a wait but this is a peripheral item they don't have to build: they either have it in stock or they don't, and if they cant ship promptly then I have to assume the latter is true (and with that being the case they should either update the item description or warn a customer before taking their money).

Anyway, I just want to ask if this is typical of Dell? (this was my first order with them) and what I can expect in how fast they will cancel and refund me for the item (so I can get it elsewhere)
Tags:
Other Links From Dell:
noodler Avatar
8y, 2w agoPosted 8 years, 2 weeks ago
Options

All Comments

(9) Jump to unreadPost a comment
Comments/page:
#1
It says Estimated, youll probably have it within 10 days
#2
dell told me mine would be 3 weeks, turned up 3 days later :)

its estimated in case they don't have a part etc :)
#3
Thats the risk in ordering from these small fly by night cowboys . . . . . .









Like T0mm said, prob be with you in 10 days :)
#4
Dell build to order and unfortunately if they get a large order from a major company they push your order back.

We waited 6 weeks for 3 PC's we ordered from them. Needless to say it was the first and last time we ordered from Dell.

I love Dell computers, they are well made and work well, but the delivery charges and times are restrictive to say the least.
#5
Thanks for the replies.:thumbsup:

Will just have to see what Dell say when they get back to me now.
#6
they always over estimate, i have had 4 systems from them, none have took longer than 5 days even tho they say 28 days etc. i did not rate dell but now i would say that their customer service is 5 stars, had 1 problem and they couriered a dvd drive next day for me.
#7
Had similar issue with my Dell PC in 2007 but it did arrive within 2 weeks after all, and £500 for a high spec PC, Office and 22" monitor was good news in my book. Still working fine

Dell now sell through resellers and in-store (Comet etc) now. I ordered a Dell laptop from the Dixons site because it said it was in stock, cheaper than Dell themselves and gave egg cashback. Turned up 2 days later - all good
#8
Well, they have got back to me and confirmed they do not currently have any stock of the item and the estimated date is a likely to be correct :-(

I have seen the same thing elsewhere for a couple of pounds more that is stated as being in stock (I hope) so I've asked to cancel and will try the other one (play.com).

Though I cant say I'm happy that this was a waste of time in the end I will credit Dell for responding quickly to my question.
#9
OP - My Dell laptop was posted a month ago tomorrow and I don't even have a delivery date yet!

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!