Placed an order with Dell yesterday for an item advertised as 'shipped within 24 hours', however I got an order confirmation email with an estimated delivery date of 30/01/2009.
Needless to say I am not pleased at all with this and have asked them to confirm if the estimated date is for real (and if so then I want to cancel).
Now I understand when you have a PC built by them you can expect something of a wait but this is a peripheral item they don't have to build: they either have it in stock or they don't, and if they cant ship promptly then I have to assume the latter is true (and with that being the case they should either update the item description or warn a customer before taking their money).
Anyway, I just want to ask if this is typical of Dell? (this was my first order with them) and what I can expect in how fast they will cancel and refund me for the item (so I can get it elsewhere)