Sold some boots on ebay, brand new never been worn. The buyer sent me an email saying that she loved the boots, however, there was a 'serious flaw'...that the zip was broken on one of the boots. I properly checked them before sending and they weren't broken when I sent them!
She asked to either return the boots or she would take a reduction in the cost and get the zip fixed! I've asked her just to send the boots back for a full refund.
I'm positive they were in perfect condition when sent, what can I do if when they are sent back they are damaged??