Anyone had any experience with or luck at claiming comp. for a cancelled flight?
My flight was cancelled last mon, ended up 7 hours late at our destination having been diverted via amsterdam on a different flight. Internet thingumy pointed me to european commission directive 261/2004 which says if over 4 hours late comp should be paid (with exceptions of course) but Travel agent shruggs shoulders and says claim on travel insurance and need to be delayed 12 hours or more so tough.
other flights were going out whilst we were cancelled, so weather despite being the excuse isnt the reason for the cancellation.
Ideas how to go forward with this. It was air france I was flying with.
Thanks in advance. :)