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Frustrated with ebay feedback

Chiptivo Avatar
7y, 11m agoPosted 7 years, 11 months ago
Hi

I have 1000+ 100% ebay feedback...
Well, I did until one buyer has just neged me, with a comment of not as pictured, and poor quality???

Well the picture was for show anyway, and it did say it was a different colour on offer, and the quality is very high (Garment)..

Thing that upsets me the most is if they would of contacted me at ANY time, I would of just refunded in full and wrote it off.. But they did not contact me at anytime...

I thought upon trying to leave a neg, it warned you a couple of times, and asks for the seller to be contacted as a neg is serious??

Upon looking at other feedback they have left, I am not the first to get a neg..
hy do some people not really understand ebay feedback?

Do you think there is anything I can do?

Regards
Phil
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Chiptivo Avatar
7y, 11m agoPosted 7 years, 11 months ago
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(26) Jump to unreadPost a comment
Comments/page:
#1
Just bite your lip. Some idiot ruined my 100% feedback for no reason.

****** you off at the time, but there's nothing you can do about it apart from respond to his comment on your feedback page explaining what happened etc.
#2
I wouldn't worry - If you have 1000 positive feedbacks & one neg any potential buyers will see it for what it is - one moron.

this is simply the way ebay works.
#3
Maybe a bit harsh but you put a photo of the wrong colour item in your listing....why?
1 Like #4
You can get it mutually withdrawn. Use their resolution centre to do this. Ebay would rather the buyer contact the seller before leaving neg feedback so they're on your side.
#5
I shouldnt worry about it mate, like people have already mentioned people will see it for what it is looking at all the positive feedback that you have, you are obviously a very honest, trustworthy fella!
#6
hi
As a ebay seller my self it so frustrating, i had a rant to ebay on the phone the other day.
I was told that seller would be able to leave negative feedback soon about a month ago, from a ebay customer service women, which was told the other day was a lie.
But feedback, give the person a refund or free gift or something, bite your lip and the is a way of them retracting this feedback and you getting your 100% back, on the site map page the is a request feedback revision and they can retract it and change it to posative or neautral.
hope this helped.
good luck with it
Caz
banned 1 Like #7
It annoys me more when you are buying something, pay right away and do all you can on your side....and yet the seller still waits to see what you say in their feedback before leaving you any! :x :x
[mod]#8
I think most eBay users know that there are morons out there who leave negative feedback 'cos they have a screw loose. Someone once left neg f/b for me 'cos the item (a paperback book) was posted through their door and was bent in the process. After 12 months it dissapears and you'll get your 100% back.
But I know it's frustrating 'cos having 100% is quite an achievment
#9
greg_68
Maybe a bit harsh but you put a photo of the wrong colour item in your listing....why?


The garments are all sealed in different colours. The search comes up as the correct colour, and the first line in a large font sates the item you are bidding on is XXX is colour and not XXX as pictured..

Either way, if they would of got in touch, full refund and keep the item.. Frustrating.
#10
Tell me about it - Ebays feedback system is terrible now. When i got my first neg I was furious:viking: and it stayed with me for years . Luckily though feedback is now only based on the past 12 months so mine has now gone and yours will too. Only 1 considering your high feedback seems good to me, well done :thumbsup:
#11
request their contact details that normally scares them enough to talk to you.
#12
salder21
It annoys me more when you are buying something, pay right away and do all you can on your side....and yet the seller still waits to see what you say in their feedback before leaving you any! :x :x


I always leave a positive after the buyer pays with paypal, normally the same day.

As you know sellers can not leave negs anymore anyway.
#13
Thanks for your advice guys.

I have requested the details, and have filled out the retraction of feedback section. I have offered a full refund, and said I would appreciate a retration after the refund.. ( I actually thought ebay had stopped this as I could not find it on the site )

We will see what happens.
Thanks anyway.
banned#14
Chiptivo
I always leave a positive after the buyer pays with paypal, normally the same day.

As you know sellers can not leave negs anymore anyway.


Same here, it just annoys me the fact that most people I have bought stuff from seem to wait until you leave them feedback first. Which will obv. be after the product arrives, even though by fast payment you have basically done all you can on your side. :?
#15
salder21
Same here, it just annoys me the fact that most people I have bought stuff from seem to wait until you leave them feedback first. Which will obv. be after the product arrives, even though by fast payment you have basically done all you can on your side. :?



Yep, I understand..

Even more annoying is when you sometimes get a little piece of paper with the item saying "When you receive this item in satisfactory condition, please leave feedback, then I will know it arrived safely and I can leave feedback for you"???

What is that all about... lol
#16
salder21
It annoys me more when you are buying something, pay right away and do all you can on your side....and yet the seller still waits to see what you say in their feedback before leaving you any! :x :x


Mwahaha! I do that! :p
banned#17
Chiptivo
Yep, I understand..

Even more annoying is when you sometimes get a little piece of paper with the item saying "When you receive this item in satisfactory condition, please leave feedback, then I will know it arrived safely and I can leave feedback for you"???

What is that all about... lol


That is basically saying '*HINT* leave me good feedback, or else I wont leave you any!' :x lol

What I tend to do when paying is leave a message with the option on paypal saying 'I have just paid for the item using paypal, Please leave feedback and I will do the same as soon as the product arrives'.......They still wait though! :x lol
banned#18
sadiebabes
Mwahaha! I do that! :p


then you are a bum :p

you selling anything exciting just now? :p xx
#19
I used to know a guy who thought I was weird for leaving positive feedback. He only ever left feedback if it was negative. I guess that says a lot about him.

Me as a buyer, I'll always review a seller's feedback before buying. A sub-100% rating isn't off-putting for me at all, I always read their feedback to see exactly why they've been docked points. If there;s a trend of any sorts, I'll not buy. But in most cases, it's just the ocassional one-off from petty idiots, and they mean nothing to me. So don't worry about it.
#20
salder21
then you are a bum :p

you selling anything exciting just now? :p xx


Yup :-D

And nope!!!!!! :santa:
banned#21
sadiebabes
Yup :-D

And nope!!!!!! :santa:


At least you are admitting it x

Was starting to think you had done your usual trick where you only say a couple things and then go quiet!! :x

lol :p xx
#22
Ebay really sucks!
I sold for the first time and got £9 (less the fees of about £1) for something of which i had two of and sold the other one in free ads paper for asking price of £15 collected with no fuss whatsoever (cash paid on the spot and sold within 5 Hours of paper going on sale today)
Ebay is only good for buyers, first and last time i will sell there!
#23
RESULT
From the person who linked to the revise feedback page. I filled the form, at last night I had this..

Original Feedback rating (13-Dec-2008): Negative
Original comment: Bore no resemblence to the picture.
Revised Feedback rating (20-Dec-2008): Positive
Revised comment: very fast delivery, good communication


Thank you so much.
#24
salder21
It annoys me more when you are buying something, pay right away and do all you can on your side....and yet the seller still waits to see what you say in their feedback before leaving you any! :x :x



i agree i am waiting for feedback for 3 items that i have bought, but i doubt they will leave it.
#25
Chiptivo
RESULT
From the person who linked to the revise feedback page. I filled the form, at last night I had this..

Original Feedback rating (13-Dec-2008): Negative
Original comment: Bore no resemblence to the picture.
Revised Feedback rating (20-Dec-2008): Positive
Revised comment: very fast delivery, good communication


Thank you so much.


lol what did you say ;-)
#26
It's good the feedback was corrected although it doesn't put me off if a seller has the occasional negative feedback as it's quite normal to get an idiot buyer who gives the seller uncalled for negative feedback.

John

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