I recently changed back to Npower & my new key arrived today. Put it in the meter as instructed and it took all of my credit and put me on to emergency credit.
I called them and they said there is nothing they can do and my old supplier will eventually send me a cheque.
Problem is, I don't get paid until Tuesday and I had already spent my budget on electric this week and they have taken it. I am broke.
I'm gonna have to put on enough to pay back the emergency as well!
Is there anything I can do? I have a one year old and £7 pounds will not last until tuesday with my family.
There was no warning of this and I'm so angry I lost all my credit.
Don't want to ask people to lend me money either. :(
They said the key is programmed to do this and they don't warn people as it will leave them in a debt with them!