Gadget Helplines - BE WARNED!! - HotUKDeals
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Gadget Helplines - BE WARNED!!

Siddas Avatar
4y, 2m agoPosted 4 years, 2 months ago
I posted the bit below in the Galaxy Y post from a weeks ago - http://www.hotukdeals.com/deals/samsung-galaxy-y-7-50-24m-mobiles-co-uk-only-27p-via-redemption-1247093

But be warned in case anyone is taking a contract out with talkmobile or carphone warehouse - maybe other ones too.

Folks be warned!! Looked at my account online today and noticed a payment had gone out of £23.94 to TMTITECHELP. I was sure I had cancelled these online per the instructions posted in the OP. I assumed Geek Squad was one thing I cancelled and the insurance that came with it the other thing. Apparently not the Geek Squad was the insurance and the payment was taken by a company called Gadget Helpline.

I rang them up and was spoken to like a piece of crap by an ignorant girl called Nadia. She never let me speak and kept talking over me to the point where I ended up shouting at her to listen - she got me that annoyed. She hung up after I asked to be put through her supervisor or manager. I rang back and got her again - oh what a stroke of luck. This time she put me through and the manager informed me that they won't pay the money back but will give a partial refund. I refused this and demanded a full refund. They were charging me £5 for admin. For clicking a button. Bunch of absolute robbing ********s. Apparently an email was sent to me with the details of the contract I had taken up with them. I never got this and was informed that it often goes into the spam box. Hmm.

I spoke to Talkmobile and they informed me that Geeksquad was the insurance - despite me getting confirmation letters from both the insurer and Geek Squad seperately saying I had cancelled. No - I don't get that either. Anyway I think he could sense I was exceedingly miffed, and as a good will gesture credited my account with the £5 admin fee. Fair play to talkmobile they were superb on the phone and knew what they were doing.

Be warned you MUST ring the Gadget Helpline on 08444 772995 to cancel - this can not be done online.

And avoid the Gadget Helpline like the plague.
Siddas Avatar
4y, 2m agoPosted 4 years, 2 months ago
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Top Comments

(3)
20 Likes
Chiptivo
You messed up. you pay.... Simples!


Uncalled for, OP was trying to help others by warning them and informing them of the correct cancellation method so they don't get stung too as much as having a grumble.
10 Likes
sorry
7 Likes
Chiptivo
You messed up. you pay.... Simples!

Didn't mess up - when I took out the contract the only two things that it tied me into as well were insurance and the Geek Squad - both of which I cancelled. But amazingly the Geek Squad then turns out to be the insurance. Got stitched up.

And thanks for the useful reply - I am trying to help others to not get caught as well.

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#1
You messed up. you pay.... Simples!
7 Likes #2
Chiptivo
You messed up. you pay.... Simples!

Didn't mess up - when I took out the contract the only two things that it tied me into as well were insurance and the Geek Squad - both of which I cancelled. But amazingly the Geek Squad then turns out to be the insurance. Got stitched up.

And thanks for the useful reply - I am trying to help others to not get caught as well.
#3
Siddas
Chiptivo
You messed up. you pay.... Simples!


Didn't mess up - when I took out the contract the only two things that it tied me into as well were insurance and the Geek Squad - both of which I cancelled. But amazingly the Geek Squad then turns out to be the insurance. Got stitched up.

And thanks for the useful reply - I am trying to help others to not get caught as well.


these companies are as slippery as a greased eel with their small print
20 Likes #4
Chiptivo
You messed up. you pay.... Simples!


Uncalled for, OP was trying to help others by warning them and informing them of the correct cancellation method so they don't get stung too as much as having a grumble.
10 Likes #5
sorry
#6
I was caught as well, never got an email or reference which is needed to cancel by email. They did cancel when I phoned but they took the £5 admin fee.

This is the 2nd time I've had a contract with these add-ons but never had a problem with the first.
2 Likes #7
you got a credit but i reckon theyre banking on a lot of 5 quid admin fees, as slippery as they come imo

stealth charges, these deals should be banned imo
1 Like #8
I have just spoken to the very same Nadia, what a patronising idiot!
I cancelled my "FREE" gadget helpline over a month ago and was charged £23.94 2 weeks ago.
I just rang and after quoting my reference number she said my account was very much still active- what a load of crap as i definitely cancelled it (why would i waste my money on something google can do just as well). After saying that i had no evidence that i had cancelled it as i hadn't received an email she offered to refund £18- not sure how that works exactly. So i told her they must have a problem with the cancellation part of the website and she told me that was the first call she had received- hmmm clearly not as a quick google would tell her! She offered the money again and after reluctantly agreeing she very rudely hung up on me!
#9
doogie1987
just noticed this payment today, got my phone through mobiles.co.uk wasnt informed i would be getting a "gadget helpline service" that i would have decline and calncelled straight away first thing i knew was when the money come out today. bet these tmti people are paying companies to sign people up

It is in black and white, several times before you purchase online via Mobiles.co.uk.

You just failed to read it properly.
#10
Thank you for ur post it was very helpful. i phoned them just now spoke to a lady called abbie and she said she will cancel it now and refund the money that will be in my account within 7 days. :).
#11
The mobiles.co.uk site claims you can cancel "TMTI Gadget Helpline" just by cancelling the direct debit:-

TMTI can be cancelled at any time after your account has been finalised, which is usually two or three days after delivery. You can also cancel during the free trial, by simply contacting TMTI or ending the Direct Debit instruction. A more detailed explanation of the service provided will be posted or emailed to you shortly after your new handset arrives.


If you've followed mobiles.co.uk instructions to cancel the helpline, then I'd suggest disputing the direct debit with your bank.

Interestingly, I see you can cancel the insurance at point of sale, so I guess TMTI must be baring most of the redemption cost?

Edited By: melted on Aug 19, 2012 11:39
#12
just noticed myself that this company had set up a dd from my account cancelled it straight away but the cheeky buggers had taken £23 out in July. I phoned to cancel my insurance a week after having the phone as i know how sneaky these companies are. i was told the insurance hadn't been set up and no charge would be taken!!! LIARS
2 Likes #13
Fuming! The fools just took money from my account too! Crooks,thives,greed!
#14
Does anyone know, is this TMTI scam is applied to PAYG handsets from mobiles.co.uk.?

Reason I ask is, the Insurance add-on doesn't apply (at least according to my welcome pack) to PAYG handsets, however, they've been taking £7.99 for the last 5 months and now I'm concerned that the Gadget gits will do the same next month, again, in my defence, 'my account' page with Mobiles.co.uk clearly shows/states that the Gadget gits add-on only applies to contract phones?

I used to have respect for Mobiles.co.uk but just like OneStopPhoneShop they've turned into greasy cheating con artists!

Other than my order confirmation I've received nothing from Mobiles.co, their insurance people or the gadget people.




Edited By: berisford on Sep 27, 2012 10:40: added comment
#15
I've just had £24 taken out my account. Never heard of this company before. Really peeved about it!

I've just canceled DD with my bank,is there anyway that they can restart the DD. I wouldn't know who to call to cancel.

:)
#16
joy107
I've just had £24 taken out my account. Never heard of this company before. Really peeved about it!

I've just canceled DD with my bank,is there anyway that they can restart the DD. I wouldn't know who to call to cancel.

:)

Joy107, can I ask, what was the time scale involved between buying your mobile and the £24 DD being set up?

Was it 6 months from purchase or 7?
#17
Have you tried turning it off & on again?

That will be £25 please.
#18
These kind of co's (especially TMTI) should be outlawed .

They are predatory co's, you are forced into signing upto them whenever you purchase a new deal, no opt out option (which I think in itself should be illegal).

Then they say they'll send you an email with the details to cancel which of course they never send. For my families last 3 contracts this email 'miraculously" never arrived where all the other emails (phone order) came through just fine.

Very shady co that simply relies on people forgetting to cancel a next to useless service for the majority of people. But as the CPW make money from it, they'll still keep doing it. No matter how many complaints they get.

Someone should start up a complaints page or survey to outlaw these practices. They should also be reported to watchdog.
#19
Thank you Siddas, this was very useful information. Sadly I got Nadia - I can't believe she still works there what a witch! And I am not as strong as you so got no money back :(
#20
I think its quite sad we live in times where so called reputable companies feel its OK to almost push you into a small print rip off services, and then nothing to do with them once they have your money, most of us on here are quite savvy but the general unwashed isn't and the laws in this country are a joke in regards t consumer protection and education.
#21
My 5 stealth Direct Debits are clearly marked CPW, when I complain to them I'm told, by CPW, "It's nothing to do with us, contact Mobiles.co", they in turn tell me that CPW shouldn't have took any monies as I purchased a PAYG phone. Crooks and thieves, both of 'em!
I've complained to my bank and they've refunded the money whilst they investigate.
You're right haritori, it's a sad state of affairs. I suppose I've only got myself to blame though, inasmuch as CPW have always been a dishonourable bunch but with a good PR department, as for their offspring, Mobiles.co and OneStopShop, they are just out and out rogues.
Woefully poor, woefully poor.
#22
berisford
My 5 stealth Direct Debits are clearly marked CPW, when I complain to them I'm told, by CPW, "It's nothing to do with us, contact Mobiles.co", they in turn tell me that CPW shouldn't have took any monies as I purchased a PAYG phone. Crooks and thieves, both of 'em!
I've complained to my bank and they've refunded the money whilst they investigate.
You're right haritori, it's a sad state of affairs. I suppose I've only got myself to blame though, inasmuch as CPW have always been a dishonourable bunch but with a good PR department, as for their offspring, Mobiles.co and OneStopShop, they are just out and out rogues.
Woefully poor, woefully poor.

I was ready and waiting for this after buying a contract phone from mobiles.

I wanted just the phone, no insurance, no gadget helpine. Sure enough 2 DD appear on my banking, one for CPW and one for H3g. So I have a three mobile, through CPW, which one is the phone, can't see charge amount so can't identify phone or insurance / gadgetline.

First bill comes through,perfect, I cancel the other one (must be insurance) even though I had already had in writing confirmation it had been cancelled.

Also had email confirmation gadget line had been cancelled.

Then AFTER this confirmation, I get another DD placed on the account for gadget line... Good thing I am on top of it otherwise they would have scammed me out of it as well!

Hard work, all I wanted was a phone contract!

Anyone paying for gadget line deserves to be hung drawn and quartered.
#23
Someone should start a petition to get these co's outlawed. When they reach so many votes I think they have to be presented to downing st. I spoke to a work colleague today who's elderly mother had been paying for this for over 2 years without even realising.

Id bet money that less that 1% of their "gadget helpline" subscribers actually use the "service".
1 Like #24
dansonite

Id bet money that less that 1% of their "gadget helpline" subscribers actually use the "service".

...and I'd bet money that the other 99% don't even know they're paying for the service?
#25
Daftfool666


I was ready and waiting for this after buying a contract phone from mobiles.


I too would have been ready except for the fact I bought a PAYG handset and the sales bumph clearly states that these extra scams don't apply to PAYG. I have to now question the devious way they got my bank details, claiming it was a ID check. What do they need an ID/credit check for on a credit card purchase?
I'd like to have thought that I'm old and wise enough not to be caught with such a scam, but it seems I'm not.
#26
theres a huge thread about this company on mse also.
#27
twink1e
Thank you Siddas, this was very useful information. Sadly I got Nadia - I can't believe she still works there what a witch! And I am not as strong as you so got no money back :(
Phone them back and insist on speaking to a manager. Do not back down on this. The more people that do then the better. And if Nadia answers then give her my love!! Actually make a complaint about her instead.
#28
Also done over by Gadget helpline. Got a phone via Dialaphone and got one month free service then would have to pay for service. Had already decided I would decline the service but low and behold £20 is debited from my account. I had no contact from them to say they would be taking money from my account or that I had authourised it. I think I also spoke to the smug girl others have mentioned. At first she said I couldn't cancel my 'membership' and I've given up on trying to argue my refund of £20. Complete con. They've obviously used the DD set up via my phone company to make a first payment but if they don't send a confirmation letter or e mail then how is it possible to cancel before the first payment is taken?
#29
they tried to take it out of my account today. had contract a month. i always decline insurance as i am covered with my bank. i have just cancelled the dd through my bank. luckily insufficient funds unfortunatly will get bank charges. if you cancel the dd with your bank it should not get reset up, but if it does go into your branch and talk to the staff. i shall wait for the company to get in touch with me .
#30
looking at getting a phone from Dialaphone, comes with 'FREE Gadget Helpline Support for 1 month - thereafter £20.94 every six months, cancellable at any time.'

Is it just a case of removing the direct debit that gets set up on your account?
1 Like #31
Old thread but I will add my 2 cents, dudes, if you have a payment taken via Direct Debit that you did not want/authorise, ring your bank and they will refund it immediately. Simple.
#32
Banks will indeed refund these unauthorised DD's but I'd like to see them (the banks) also take some sort of action against the unscrupulous companies stealing the money. I’m reliably told that any monies refunded by the bank is stood by them, it's not worth the time and effort the bank chasing it up, so tricksters such as CPW and the scum Gadget Helpline get to keep the money!

Companies found to be using this scam should have their DD facilities removed, they'd soon fall into line and improve their ways?
#33
i got billed today even tho i only took a rolling month sim with e2 save called both today and was told by gadget company that e2save had sent them details about a phone they had sent out wondering if this is a scam that e2save do got money back by calling bank and they sorted it
#34
It seems Gadget Helpline have got their act together, received the confirmation email and was able to cancel on this page of their site: https://secure.tmti.net/vip/
#35
who r u ppl Y r u trying 2 take money out of my bank when i didnt agree 2 u 2 that money out of my bank
#36
steluvsruth
who r u ppl Y r u trying 2 take money out of my bank when i didnt agree 2 u 2 that money out of my bank

dimdim? Is that you?
#37
Checked my bank account this morning to find that £23.94 had been debited to these cowboys despite cancelling within the first week of setting up my new phone contract (4 weeks ago). Anyway, just phoned them up and they said they had no record that I had cancelled, that my account was still very much active but that they would be happy to refund the amount within 10 days and close the account. We shall see if that happens.
#38
rpaul
I think we should report this to a legal authority.
I purchased my phone via mobiles.co.uk and they included this.
I was shocked when I saw 23.94 taken from my bank account after a month.
I contacted the number and cancelled my policy; but they did not refund me.
It is just cheating people. Some Government authority should control such people.
So they are still getting away with this then? Unbelievable!
#39
I have just got a refund minus a £5 admin charge! It's disgusting ....
#40
I have noticed that I have had a payment go out today of £23, I couldn't sleep so cancelled the payment and luckily my banks website gave me the option of cancelling the payment. It also said I should contact the company to make sure they didn't take the payment again. I got my phone from a website called E2Save. They have been a nightmare. I sent my phone straight back to them because I didn't like it. They said everything had been cancelled. I should of known really that they hadn't called everything when Vodaphone took they first months payment. That took 4 calls to sort out. I wouldn't recommend E2Save to anyone as they are rude and seem to always say different things when you phone. Well I hope this helps someone. :-)

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