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Gadget Helplines - BE WARNED!!

SiddasSiddas

I posted the bit below in the Galaxy Y post from a weeks ago - http://www.hotukdeals.com/deals/samsung-galaxy-y-7-50-24m-mobiles-co-uk-only-27p-via-redemption-1247093

But be warned in case anyone is taking a contract out with talkmobile or carphone warehouse - maybe other ones too.

Folks be warned!! Looked at my account online today and noticed a payment had gone out of £23.94 to TMTITECHELP. I was sure I had cancelled these online per the instructions posted in the OP. I assumed Geek Squad was one thing I cancelled and the insurance that came with it the other thing. Apparently not the Geek Squad was the insurance and the payment was taken by a company called Gadget Helpline.

I rang them up and was spoken to like a piece of crap by an ignorant girl called Nadia. She never let me speak and kept talking over me to the point where I ended up shouting at her to listen - she got me that annoyed. She hung up after I asked to be put through her supervisor or manager. I rang back and got her again - oh what a stroke of luck. This time she put me through and the manager informed me that they won't pay the money back but will give a partial refund. I refused this and demanded a full refund. They were charging me £5 for admin. For clicking a button. Bunch of absolute robbing ********s. Apparently an email was sent to me with the details of the contract I had taken up with them. I never got this and was informed that it often goes into the spam box. Hmm.

I spoke to Talkmobile and they informed me that Geeksquad was the insurance - despite me getting confirmation letters from both the insurer and Geek Squad seperately saying I had cancelled. No - I don't get that either. Anyway I think he could sense I was exceedingly miffed, and as a good will gesture credited my account with the £5 admin fee. Fair play to talkmobile they were superb on the phone and knew what they were doing.

Be warned you MUST ring the Gadget Helpline on 08444 772995 to cancel - this can not be done online.

And avoid the Gadget Helpline like the plague.

Top Comments (3)

    harlzter
    Chiptivo
    You messed up. you pay.... Simples!


    Uncalled for, OP was trying to help others by warning them and informing them of the correct cancellation method so they don't get stung too as much as having a grumble.
    Chiptivo
    Siddas
    Chiptivo
    You messed up. you pay.... Simples!


    Didn't mess up - when I took out the contract the only two things that it tied me into as well were insurance and the Geek Squad - both of which I cancelled. But amazingly the Geek Squad then turns out to be the insurance. Got stitched up.

    And thanks for the useful reply - I am trying to help others to not get caught as well.

All Comments (104)

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1
    Chiptivo
    You messed up. you pay.... Simples!
    Siddas
    Chiptivo
    You messed up. you pay.... Simples!


    Didn't mess up - when I took out the contract the only two things that it tied me into as well were insurance and the Geek Squad - both of which I cancelled. But amazingly the Geek Squad then turns out to be the insurance. Got stitched up.

    And thanks for the useful reply - I am trying to help others to not get caught as well.
    harlzter
    Siddas
    Chiptivo
    You messed up. you pay.... Simples!


    Didn't mess up - when I took out the contract the only two things that it tied me into as well were insurance and the Geek Squad - both of which I cancelled. But amazingly the Geek Squad then turns out to be the insurance. Got stitched up.

    And thanks for the useful reply - I am trying to help others to not get caught as well.


    these companies are as slippery as a greased eel with their small print
    harlzter
    Chiptivo
    You messed up. you pay.... Simples!


    Uncalled for, OP was trying to help others by warning them and informing them of the correct cancellation method so they don't get stung too as much as having a grumble.
    Chiptivo
    paddymcn
    I was caught as well, never got an email or reference which is needed to cancel by email. They did cancel when I phoned but they took the £5 admin fee.

    This is the 2nd time I've had a contract with these add-ons but never had a problem with the first.
    doogie1987
    just noticed this payment today, got my phone through mobiles.co.uk wasnt informed i would be getting a "gadget helpline service" that i would have decline and calncelled straight away first thing i knew was when the money come out today. bet these tmti people are paying companies to sign people up
    casparwhite
    you got a credit but i reckon theyre banking on a lot of 5 quid admin fees, as slippery as they come imo

    stealth charges, these deals should be banned imo
    kaffrin
    I have just spoken to the very same Nadia, what a patronising idiot!
    I cancelled my "FREE" gadget helpline over a month ago and was charged £23.94 2 weeks ago.
    I just rang and after quoting my reference number she said my account was very much still active- what a load of crap as i definitely cancelled it (why would i waste my money on something google can do just as well). After saying that i had no evidence that i had cancelled it as i hadn't received an email she offered to refund £18- not sure how that works exactly. So i told her they must have a problem with the cancellation part of the website and she told me that was the first call she had received- hmmm clearly not as a quick google would tell her! She offered the money again and after reluctantly agreeing she very rudely hung up on me!
    simonturner69
    doogie1987
    just noticed this payment today, got my phone through mobiles.co.uk wasnt informed i would be getting a "gadget helpline service" that i would have decline and calncelled straight away first thing i knew was when the money come out today. bet these tmti people are paying companies to sign people up


    It is in black and white, several times before you purchase online via Mobiles.co.uk.

    You just failed to read it properly.
    riedolly
    Thank you for ur post it was very helpful. i phoned them just now spoke to a lady called abbie and she said she will cancel it now and refund the money that will be in my account within 7 days. :).
    melted
    The mobiles.co.uk site claims you can cancel "TMTI Gadget Helpline" just by cancelling the direct debit:-

    TMTI can be cancelled at any time after your account has been finalised, which is usually two or three days after delivery. You can also cancel during the free trial, by simply contacting TMTI or ending the Direct Debit instruction. A more detailed explanation of the service provided will be posted or emailed to you shortly after your new handset arrives.


    If you've followed mobiles.co.uk instructions to cancel the helpline, then I'd suggest disputing the direct debit with your bank.

    Interestingly, I see you can cancel the insurance at point of sale, so I guess TMTI must be baring most of the redemption cost?

    Edited By: melted on Aug 19, 2012 11:39
    liz2223333
    just noticed myself that this company had set up a dd from my account cancelled it straight away but the cheeky buggers had taken £23 out in July. I phoned to cancel my insurance a week after having the phone as i know how sneaky these companies are. i was told the insurance hadn't been set up and no charge would be taken!!! LIARS
    zarah
    Fuming! The fools just took money from my account too! Crooks,thives,greed!
    ouassila
    you tacke mony on 17-09-2012 ineed come back my mony in my accunt
    natversion1
    ouassila
    you tacke mony on 17-09-2012 ineed come back my mony in my accunt


    oO
    berisford
    Does anyone know, is this TMTI scam is applied to PAYG handsets from mobiles.co.uk.?

    Reason I ask is, the Insurance add-on doesn't apply (at least according to my welcome pack) to PAYG handsets, however, they've been taking £7.99 for the last 5 months and now I'm concerned that the Gadget gits will do the same next month, again, in my defence, 'my account' page with Mobiles.co.uk clearly shows/states that the Gadget gits add-on only applies to contract phones?

    I used to have respect for Mobiles.co.uk but just like OneStopPhoneShop they've turned into greasy cheating con artists!

    Other than my order confirmation I've received nothing from Mobiles.co, their insurance people or the gadget people.




    Edited By: berisford on Sep 27, 2012 10:40: added comment
    joy107
    I've just had £24 taken out my account. Never heard of this company before. Really peeved about it!

    I've just canceled DD with my bank,is there anyway that they can restart the DD. I wouldn't know who to call to cancel.

    :)
    berisford
    joy107
    I've just had £24 taken out my account. Never heard of this company before. Really peeved about it!

    I've just canceled DD with my bank,is there anyway that they can restart the DD. I wouldn't know who to call to cancel.

    :)


    Joy107, can I ask, what was the time scale involved between buying your mobile and the £24 DD being set up?

    Was it 6 months from purchase or 7?
    splatsplatsplat
    Have you tried turning it off & on again?

    That will be £25 please.

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