My brother ordered Assassins Creed from Game last week and unfortunately, he received the game the day after release, which he wasn't happy about and he orders most of his preorders from there because they normally arrive a day before the release.
Unfortunately, they sent him the wrong version (they sent the PS3 version rather than the Xbox 360 version), so he decided to get it exchanged from the highstreet, which is the good thing about ordering from Game, no snailmail returns at a premium price.
They refused to exchange the sealed game at the highstreet, despite showing them the receipt because they said it would mess up the stock take as the receipt is for the wrong item. :?
The manager said they may have been able to resolve the situation if we came on a weekday but the customer services department are closed over the weekend, but the game arrived too late. :x
She said she could override the protocol on the system if she really wanted to but she wasn't willing to because if she exchanged the game, she could lose her job. :giggle:
What kind of idiots can become managers these days, she was even talking about contacting the dispatch department to see what went wrong. :?
We told her it was obviously a mistake and they packed the wrong game but she said they have to follow the rules.
It's likely that we'll now have to send it back to the online address but it's going to take about a week to receive the game back and my brother was hoping to quickly complete it and then sell it on Ebay before the price drops but now it's taking too long and it seems like too much hassle to deal with the fools at this company.
I'm even wondering if they'll require additional time to run a full investigation on what went wrong........ well, that's what would happen if the manager was in charge. :giggle:
My bro also used £10 in reward points to buy the game, does anyone know if he would receive the points back if he returned it and do you think Game online would cause any problems in accepting the wrong game?