GAME are annoying and unhelpful, for there own mistakes, any advice? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

GAME are annoying and unhelpful, for there own mistakes, any advice?

realfriendlyman Avatar
9y, 2w agoPosted 9 years, 2 weeks ago
My brother ordered Assassins Creed from Game last week and unfortunately, he received the game the day after release, which he wasn't happy about and he orders most of his preorders from there because they normally arrive a day before the release.

Unfortunately, they sent him the wrong version (they sent the PS3 version rather than the Xbox 360 version), so he decided to get it exchanged from the highstreet, which is the good thing about ordering from Game, no snailmail returns at a premium price.

They refused to exchange the sealed game at the highstreet, despite showing them the receipt because they said it would mess up the stock take as the receipt is for the wrong item. :?

The manager said they may have been able to resolve the situation if we came on a weekday but the customer services department are closed over the weekend, but the game arrived too late. :x
She said she could override the protocol on the system if she really wanted to but she wasn't willing to because if she exchanged the game, she could lose her job. :giggle:

What kind of idiots can become managers these days, she was even talking about contacting the dispatch department to see what went wrong. :?
We told her it was obviously a mistake and they packed the wrong game but she said they have to follow the rules.

It's likely that we'll now have to send it back to the online address but it's going to take about a week to receive the game back and my brother was hoping to quickly complete it and then sell it on Ebay before the price drops but now it's taking too long and it seems like too much hassle to deal with the fools at this company.

I'm even wondering if they'll require additional time to run a full investigation on what went wrong........ well, that's what would happen if the manager was in charge. :giggle:

My bro also used £10 in reward points to buy the game, does anyone know if he would receive the points back if he returned it and do you think Game online would cause any problems in accepting the wrong game?
Other Links From GAME:
realfriendlyman Avatar
9y, 2w agoPosted 9 years, 2 weeks ago
Options

All Comments

(18) Jump to unreadPost a comment
Comments/page:
banned#1
They obviously dont want your custom!

Ring their head office on Monday to register your complaint. Not only did they cock up the order, their jobsworth manager meant a wasted journey and even more money out of pocket. Explain you order because they have been reliable and this is a new release you can now get anywhere - and ask if they would prefer you took your custom elsewhere in future.
#2
Breach of contract action for your time, expenses inc parking/ petrol, differance in price between Game price paid, and cheapest price elsewhere once they'v sent the item, and a goodwill gesture as well.
(Or at least threaten it, usually works just as well).
#3
I was on the phone to Game other day,I did not call up their 10p a minute line or whatever it is,I got a customer services # off saynoto0870.com.
Anyway I never spoken to anyone as give up in end,after selecting the option,I was on hold for 27mins.
My query was that I bought a reward card online and it said you could use it straight away,anyway email come in and I went to register the card online and wouldn't accept the reward number - it took till next day for it to accept. Basically I now wasted £3 as in end I didn't bother to order,and went elsewhere to buy my item.I don't usually shop at Game,but this time I decided to go there as had a £3 voucher code and was cheapest by a few pence!
Was also annoyed as when I was on phone on hold,it was getting dark,and I went to put my back garden light on so I could see the rabbit in the garden and my bulb went which made all my other lights go so I'm sat here mad on hold,barely can see anything apart from light coming from my comp monitor and my tv in other corner.
Virgin Megastore is another company who don't answer their phones,they don't reply to emails either.I'll be calling them up again,these larger companies with the more well known names are nowt but bother.HMV another one too - Rant over.
#4
guv
They obviously dont want your custom!

Ring their head office on Monday to register your complaint. Not only did they cock up the order, their jobsworth manager meant a wasted journey and even more money out of pocket. Explain you order because they have been reliable and this is a new release you can now get anywhere - and ask if they would prefer you took your custom elsewhere in future.


We told them all of that and she was just chatting rubbish, we also spent about £5 on parking, which finding a parking metre is a nightmare around there and she was just being dismissive of everything with the silliest responses. :x

I told her my brother was on crutches as well and because he can't really move much at the moment while his legs healing, he needs the game to play to help the sheer boredom of being stuck at home and that's why it was important to buy the game from them but they've messed up at every step of the way and inconvenienced us even further for there own mistake.
She didn't care and refused to help, then my brother refused to take no as an answer and had to come down.

Even the staff told me they should be able to exchange it but had to confirm with his manager.
He also agreed it was stupid and wasn't happy with how the manager dealt with it. :x

The only thing the manager commented on, is how we bought it for £26.99, which was because of the voucher and all the loyalty points we accumulated because he's such a good customer despite the hefty prices.

I think I should of told my bro to slip in there and damage his leg further to get compensation....... but then again, they'd probably tell him, she can't do anything about it and we have to speak to the online department.
#5
HMV is one of the worst companies I've had the misfortune to deal with, I ordered several xmas presents for my niece and nephew last year over 2 weeks before the postal deadline and they managed to dispatch it just before xmas and it arrived after the new year, despite being instock the whole time. :x

When we told them about it, they told us we would have to pay for postage to return but I think they said that the return time had passed, so they couldn't accept it, even though that only happened because it took so long to arrive.

Either way, I gave up and I've got loads of new and sealed kids dvd's somewhere that cost a bomb.
#6
Sometimes if you don't press the buttons at the menus- just stay on the line- there is a bypass and you'll go through to an operator fairly quickly. I think this may be something to with the disability discrimination act, but obviously anyone can try it... usually works for me.
[mod]#7
seancampbell
Breach of contract action for your time, expenses inc parking/ petrol, differance in price between Game price paid, and cheapest price elsewhere once they'v sent the item, and a goodwill gesture as well.
(Or at least threaten it, usually works just as well).


It's sad times we live in that means no-one can make a genuine mistake.

This sort of thing is one of the reasons why this country is fast turning the last corner on the u-bend of the toilet. :-(
#8
Syzable
It's sad times we live in that means no-one can make a genuine mistake.

This sort of thing is one of the reasons why this country is fast turning the last corner on the u-bend of the toilet. :-(


The problem isn't someone making a genuine mistake - it's someone refusing to correct their mistake, you shouldn't have to make threats to get the item that was ordered.

John
banned#9
Johnmcl7
The problem isn't someone making a genuine mistake - it's someone refusing to correct their mistake, you shouldn't have to make threats to get the item that was ordered.


Yup, completely agree. Mistakes can happen, but the measure of a company is how they rectify the mistake.
#10
I agree, we're not annoyed that they made the mistake (it's human error and we appreciate it can happen) because it wasn't on purpose, it was the attitude of the stores telling us they won't exchange it and we should be inconvenienced even further for something that was there own companies fault.
My brother even said "what do you think I'm trying to do here, do you think I bought the game from you online with proof and then bought another copy for the PS3 and then tried to exchange the game for a second copy of the 360 version, what would be the point of all the hassle?"

The logic doesn't make sense, why would we want to pull a fast one over them.
At the end of the day, they can sell the PS3 game at there own prices anyway and it's at the managers discretion if they want to resolve a minor issue like this to keep the customer coming back but because of there attitude, I'd be very reluctant to ever deal with them again unless the deal was too goo to be true.
#11
I could see their relucatance if you were trying to exchange a copy of the game where the PS3 version was worth far less than the 360 one (which I don't think is the case for any game) but when it's a brand new release which is sealed I don't think they have any excuse.

To be fair to my local Game, I was quite impressed with their service when I bought Command and Conquer 3 - I had given them the case for the Kane version but they supplied me with the normal one, I didn't notice until I got it home, installed it and couldn't find the extra content. I took it back knowing they wouldn't take back a PC game but just to see if they would - no debate, the manager took it straight back and got me a copy of the Kane version mentioning that they didn't normally take back PC games but they'd make an exception in my case.

One of the reasons I'd buy from Game online is knowing I can get issues sorted out in a local store, I've had wrong games from places like Play and it's taken a couple of weeks to get it resolved.

John
#12
Johnmcl7
I could see their relucatance if you were trying to exchange a copy of the game where the PS3 version was worth far less than the 360 one (which I don't think is the case for any game) but when it's a brand new release which is sealed I don't think they have any excuse.

To be fair to my local Game, I was quite impressed with their service when I bought Command and Conquer 3 - I had given them the case for the Kane version but they supplied me with the normal one, I didn't notice until I got it home, installed it and couldn't find the extra content. I took it back knowing they wouldn't take back a PC game but just to see if they would - no debate, the manager took it straight back and got me a copy of the Kane version mentioning that they didn't normally take back PC games but they'd make an exception in my case.

One of the reasons I'd buy from Game online is knowing I can get issues sorted out in a local store, I've had wrong games from places like Play and it's taken a couple of weeks to get it resolved.

John


Exactly my point mate, that's the main reason why my brother buys games from Game online and both console versions of the game are identical in price...... in normal cases, the PS3 version is normally slightly more expensive or identical but it's never cheaper, especially for brand new releases.

It's appalling when there is a mistake on a companies behalf and they tell you that you should be further inconvenienced when they could easily sort it out there and then and what made it worse was we had to go to another game store while my brother is on crutches and they said the same thing again to us. :x

I told them they just lost a very good customer, my bro spent over £400 in less than a year to accumulate those points and has used more points in the past as well but they didn't care, they just said they had to confirm with head office for such a minor problem.

There customer service and attitude stinks, everyone was shocked they refused to deal with it and I hope they lost more customers too incase something similar happens to them.

I also saw someone else complaining and mentioned that they're one of the only companies that charge you money to sign up for a reward card, which is also quite sad as all stores that offer this service receive customer loyalty, despite charging a higher price on all items compared to any other online store.

I also had a reward card but all my points (spent a few hundred at the time) had been deleted simply because I hadn't purchased anything from them within a certain amount of time, I've never heard of that rule before with any loyalty scheme either.
#13
At the end of the day - you bought it online, and your problem lies with the online shop.

Doing the exchange the way you wanted WOULD have caused stock issues.

I also feel sorry for people who make mistakes nowadays, especially with posts trying to claim for this, that and the other.

Buy the game elsewhere, and return the copy bought from GAME. Simple!
#14
highguyuk
At the end of the day - you bought it online, and your problem lies with the online shop.

Doing the exchange the way you wanted WOULD have caused stock issues.

I also feel sorry for people who make mistakes nowadays, especially with posts trying to claim for this, that and the other.

Buy the game elsewhere, and return the copy bought from GAME. Simple!


Games website states:

"You can return goods to your nearest GAME Store (check our Store Finder to find your nearest GAME Store). Please note: You must return any item using the original invoice supplied with your product and have your credit or debit card used for the original purchase with you for the store to process the refund. Please note TVs cannot be returned to Store."

Human error is fine and I would never cause problems about it, as long as they're willing to resolve it when they realise there is a problem by themselves and the website states that you can return items to the store but in this case, we can't return the item because they made a mistake.

It's there attitude that was most annoying, they accept returns but they won't accept this return because THEY made the mistake and can clearly see this.

We're also worried that if we return it via the online section, will they cause the same stink and say the invoice states the wrong version and go on stupid and will they return the £10 reward points that we used?
#15
billyX
Sometimes if you don't press the buttons at the menus- just stay on the line- there is a bypass and you'll go through to an operator fairly quickly. I think this may be something to with the disability discrimination act, but obviously anyone can try it... usually works for me.


Its because some people dont have touch tone phones, they have the old fashioned spin dial ones - therefore cant 'press one for...'
#16
Are you able to print off a copy of their terms and conditions where it states you can return items in store? If so, and it was me, I'd print them off, march back into the store and demand that they correct their mistake.

What has happened has been a pain in the bum, and yes, people do make mistakes, but if a company advertise they accept returns then they should have done this, no quibbles. The managers attitude wasn't what you'd expect from someone that is made a manager, but I'd write to head office and just advice them of the troubles you've had, the expense it's cost you to come back to the store twice now, and see if they'll add extra points to your card or something, for use off a future purchase, as a gesture of goodwill.

I would certainly stand my ground in the shop this time though and not leave without my game, and I'd make a right fuss too !! If you've got their T&C's in front of you saying you can exchange in store, then they have to do it. Make the manager get on the phone to head office or wherever to check if they have to, or even have their head office number on your mobile and take it in with you and call them in front of the manager if things get that difficult, but they should back down once you show them they have advertised you can exchange in store.

Good luck though, what a nightmare !!
#17
Charlie&Lola
Are you able to print off a copy of their terms and conditions where it states you can return items in store? If so, and it was me, I'd print them off, march back into the store and demand that they correct their mistake.

What has happened has been a pain in the bum, and yes, people do make mistakes, but if a company advertise they accept returns then they should have done this, no quibbles. The managers attitude wasn't what you'd expect from someone that is made a manager, but I'd write to head office and just advice them of the troubles you've had, the expense it's cost you to come back to the store twice now, and see if they'll add extra points to your card or something, for use off a future purchase, as a gesture of goodwill.

I would certainly stand my ground in the shop this time though and not leave without my game, and I'd make a right fuss too !! If you've got their T&C's in front of you saying you can exchange in store, then they have to do it. Make the manager get on the phone to head office or wherever to check if they have to, or even have their head office number on your mobile and take it in with you and call them in front of the manager if things get that difficult, but they should back down once you show them they have advertised you can exchange in store.

Good luck though, what a nightmare !!


Thanks for the advice and sympathy...... I hope I never get on the wrong side of you. :giggle:
#18
realfriendlyman
Thanks for the advice and sympathy...... I hope I never get on the wrong side of you. :giggle:



Nah...I'm a pussycat really :giggle:

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!