Game.co.uk Issues! Any help would be welcome!

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  element541 year, 6 months ago #1Show comment toolsReply

  I've heard of Game taking payment early, but considering you cancelled the order they shouldn't of taken payment...
  
  When you did cancel, were you given notification about it? an email perhaps? or sign-in account details acknowledging this?
  
  Best to contact Game, and present any proof that you cancelled it and demand a refund.
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  biddilybah1 year, 6 months ago #2Show comment toolsReply

  I cancelled back in June before they changed the site. When
  I noticed they reactivated the order today, i cancelled it again and received a cancellation email saying they hadn't debited my account yet the bank is saying they are.
  
  Before they changed the site they didn't notify you if you cancelled an order so i have no proof.
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  thesaint1 year, 6 months ago #3Show comment toolsReply

  Try this:
  
  Phone Game.
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  RickT1 year, 6 months ago #4Show comment toolsReply

  Did the order say cancelled in your game profile ?
  
  Have you got it in writing from Game that you cancelled before ?
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  biddilybah1 year, 6 months ago #5Show comment toolsReply

  @Rickt
  
  Yep it said cancelled in my profile and a customer service rep confirmed this when i telephone back in june.
  
  I haven't any written confirmation from Game though, as back then they never gave you any when you cancelled an order.
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  element541 year, 6 months ago #6Show comment toolsReply

  your cancellation should of been logged when you made it, so calling them and highlighting that you have cancelled it should clear things up hopefully.
  
  if it isn't resolved then, you may have to wait for the game to be dispatched and return it instore or by post.

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