Game Customer Services Telephone NIGHTMARE. - HotUKDeals
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Game Customer Services Telephone NIGHTMARE.

Gash Avatar
8y, 7m agoPosted 8 years, 7 months ago
I was on hold for 31 minutes before I had to just put the phone down because, being on a mobile, it was clearly gonna cost me loads. Tried again and lasted 19 before I had to lock off.

Gameplay cancelled my pre-order because my billing address didn't match my shipping address (thanks, thanks a lot.. a simple email telling me to amend it would have been nice) and now some idiot has gone and chucked out my Game pre-order slip that I, foolishly perhaps, left in the kitchen.

So I'm trying to call them up and get my order reference so I can go down tonight and pick up my game, but no.. they don't feel like answering.

Anyone else having trouble getting through to them.

Angry Gash.

/rant
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Gash Avatar
8y, 7m agoPosted 8 years, 7 months ago
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Comments/page:
#1
Game don't answer their telephones,least the customer services helpline.I wouldn't bother trying call them again.
If its a store then I don't know why they not answering their phones,odd.
#2
Mum2Connor&Cerys
Game don't answer their telephones,least the customer services helpline.I wouldn't bother trying call them again.
If its a store then I don't know why they not answering their phones,odd.


I got through to the store no problem and on my first go. 50+ minutes of waiting, an 0871 number on a mobile phone (God knows how much it's gonna cost me), and nothing.

I'm ****** right off.

Surely the fact I pre-ordered it on my reward card is good enough? I have the reward card to hand, but apparently it isn't.

:x
#3
why you calling the 0871 number you just get the orgianal number from another site thats what i do when calling GAME
#4
rocko5000
why you calling the 0871 number you just get the orgianal number from another site thats what i do when calling GAME


And what exactly does the "original number" mean?
#5
Now I know why you're ticked off and bit the codes cheats guy's head off!
#6
Abvance
Now I know why you're ticked off and bit the codes cheats guy's head off!


Lol, yeah.. no harm meant, but I'm not in the best of moods right now! :thumbsup:
#7
LMAO, karma in action
#8
yeah game are terrible and very as*holey on the phone. i also ordered something from gameplay and said that my address and card details were wrong but i double checked everything before ordering so they are just fooling about i think
#9
Game told me that if I went down at Midnight, they'd have some that they could sell that weren't pre-orders anyway, so you should be OK, even if you don't have your order reference number.

Saying that, though, when I went in to pick up my Wii Fit on Friday, they just asked my surname, and went through the cards to find my pre-order... didn't even have to show them my receipt.
#10
hodsey77
Game told me that if I went down at Midnight, they'd have some that they could sell that weren't pre-orders anyway, so you should be OK, even if you don't have your order reference number.

Saying that, though, when I went in to pick up my Wii Fit on Friday, they just asked my surname, and went through the cards to find my pre-order... didn't even have to show them my receipt.


I'll just go there and give them the surname 'jones' and my mate 'smith'. :-D
#11
Abvance
I'll just go there and give them the surname 'jones' and my mate 'smith'. :-D


Hehe - well... you then have to confirm your address to them, when they find the card, so probably won't help :thumbsup:
#12
SunTzu
LMAO, karma in action


Not quite. Karma would require your the result of your unfortunate existence, your lame cheat code post, to have occurred somewhat before my not being able to get Game to answer their phone. Unfortunately for you, my not so astute friend, I've been trying to get in touch with them all morning. (Hmm.. perhaps more unfortunate for me than you, but you're a nincompoop nonetheless.)

:)
1 Like #13
Gash
And what exactly does the "original number" mean?


Possibly this (although some 0871 are free to call don't know about Game though :thumbsup:)....

Game Customer Services 0871 2001221 --->Say no to 0870 --->Game 01256 784024 (Basingstoke) Landline number.

Also applies for: 0870 7502743, 0870 7502741, 0870 7502747 & 0871 2003436

Game Phone 0871 200 1221
Hours of Operation: Monday to Saturday, 9am to 6pm
*Calls cost 10p per minute; calls from mobile and some networks may be higher. OUCH!
#14
right. lets pretend we talk like a an army major when really we're an out of work chav sat at home crying cause he can't get his gta delivered.

So you've spent the whole morning of your life, one you can't ever get back, stressing on the phone about a game.

Great use of your life, well done
#15
I try not buy from Game if I can go elsewhere for less or same then i choose elsewhere.

I have a Game Reward card,don't know why I bought it though! Only got a few pence on it.

And they jump on me when I go instore.
#16
SunTzu
right. lets pretend we talk like a an army major when really we're an out of work chav sat at home crying cause he can't get his gta delivered.

So you've spent the whole morning of your life, one you can't ever get back, stressing on the phone about a game.

Great use of your life, well done


Ha, you certainly are entertaining.

But no. Sat at my desk, working away (completely un-chav-like would you believe!), using the loudspeaker my rather unexciting phone happens to have.

(And an 'army major'..!? Gosh, give them more credit!)
#17
melu
Possibly this (although some 0871 are free to call don't know about Game though :thumbsup:)....

Game Customer Services 0871 2001221 --->Say no to 0870 --->Game 01256 784024 (Basingstoke) Landline number.

Also applies for: 0870 7502743, 0870 7502741, 0870 7502747 & 0871 2003436

Game Phone 0871 200 1221
Hours of Operation: Monday to Saturday, 9am to 6pm
*Calls cost 10p per minute; calls from mobile and some networks may be higher. OUCH!


Great stuff, cheers mate. On hold with the landline number now.

How can I add rep!? Not had too before..

(You're a reds fan too, it gets better!)
#18
is anyone going to game/station without a pre order? im tempted incase some people don't turn up for theirs. its only 5mins down the road, i may aswell chance it anyway
#19
Click on the weighing scales on next to my username on one of my posts on here. Then you leave a comment. Glad to help. I hate phone charges!
#20
nacider
is anyone going to game/station without a pre order? im tempted incase some people don't turn up for theirs. its only 5mins down the road, i may aswell chance it anyway


I think they would hold on until people did turn up,specially if a deposit was taken,were they taken deposits?
#21
No, free pre-orders (by my experience anyway).

Thanks Melu, rep left.

*Still on hold*
#22
yeah they were free everywhere i think
#23
Yay, good stuff. Only waited about 20 minutes this time, but got through. Cheers Melu.
#24
caller 26 - after 8 minutes i'm 19th oO
#25
zombie thread

im sure OP has prob moved onto a new console by now to care

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