GAME preorder Go!Explore on the PSP cancelled? - HotUKDeals
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GAME preorder Go!Explore on the PSP cancelled?

mattius Avatar
8y, 6m agoPosted 8 years, 6 months ago
Basically I got the following email stating that the pre-order price was incorrect (I paid £30 from the deal that was on this website) but they have given me a £10 off voucher.

Email is as follows:

Dear Customer

Thank you for your preorder on GAME.co.uk for Go!Explore on the PSP. Unfortunately, it has come to our attention that this item was incorrectly priced at the time you placed your order. Game.co.uk endeavours to ensure that all pricing information on its website is accurate, however, on very rare occasions, errors occur and we are unable to confirm your order or despatch this item to you.

Please accept our sincere apologies for any inconvenience caused. We understand that you will be disappointed with this news and as a gesture of goodwill we'd like to offer you £10 off any future order you wish to place with GAME.co.uk.

Simply enter the following code XXXXXXX in the Offer Code box to the right of the Checkout page when you complete your order. We take the accuracy of the information on the website very seriously indeed and as a result we've added further checks to ensure that prices are as clear as possible.

Kind regards

Customer Services

GAME.co.uk
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mattius Avatar
8y, 6m agoPosted 8 years, 6 months ago
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Comments/page:
#1
Why not put it on the thread in the deal section?

Spammed :)
#2
thesaint;2228157
Why not put it on the thread in the deal section?

Spammed :)

Why have you spammed this? If this is SPAMMED, you might as well spam 90% of the posts in the misc section...
#3
thesaint
Why not put it on the thread in the deal section?

Spammed :)


Sorry, I was unsure of where it should go. The deal has expired so I thought it would be better here, no?
#4
highguyuk
Why have you spammed this? If this is SPAMMED, [COLOR="Red"]you might as well spam 90% of the posts in the misc section[/COLOR]...


I do. :)


mattius
Sorry, I was unsure of where it should go. The deal has expired so I thought it would be better here, no?


No, people still read the deal even if it's expired. Putting it here confuses matters.
Join me in spamming it. :)
#5
thesaint
Why not put it on the thread in the deal section?

Spammed :)


This isnt a deal.
Hes telling everyone Go! explorer is cancelled.

FAIL.
#6
Jerry123
i ordered one from HMV for £27.99. i really hope they stick to their end of the bargain...


Me too
#7
I ordered this too from game, just got the email aswell, used the code :-D but if you check in orders on your account the go explore hasnt been cancelled at all, still says on pre-order for 29.99..

I assume they will get around to actually cancelling it rather than just charging us actual price when it does come out, notice that on the email it doesnt say they have cancelled the order, just that they made a price error and are giving us £10 off our next order..

Maybe we have to cancel it...??
#8
DudeyGeeza
I ordered this too from game, just got the email aswell, used the code :-D but if you check in orders on your account the go explore hasnt been cancelled at all, still says on pre-order for 29.99..

I assume they will get around to actually cancelling it rather than just charging us actual price when it does come out, notice that on the email it doesnt say they have cancelled the order, just that they made a price error and are giving us £10 off our next order..

Maybe we have to cancel it...??


Ahh yes, I never noticed that :oops:

I had just assumed they had cancelled it.
banned#9
i got my £10 voucher code too, how good is that? got another order with shopto too but I doubt they will honour it... missed out on the HMV one.
banned#10
thesaint
Why not put it on the thread in the deal section?

Spammed :)


OMG! do you not learn????????
banned#11
Iwas the one that created the GAME deal because the T&C said theywould honour it.. I'm going to write to head office. (I replied to the email already)
#12
I ordered 1 aswell and got a code
#13
If you got an email saying that the price has gone up and they guarantee the original pre order price then you can ring up and they should reinstate the order.
#14
Following rule clearly states that they are not suppose to cancel orders. Game, guarantee to deliver pre-orders at what ever price it sold at. They shouldn't now say that it was a misprint/error.


Consumer Protection Regulations Guidance March 2008
(Definition)

10. PROMOTING A PRODUCT YOU DON'T WANT TO SELL
Making an invitation to purchase products at a SPECIFIED PRICE then:
(a) Refusing to show the advertised item to consumers;
OR
(b) Refusing to take orders for it or DELIVER IT WITHIN A REASONABLE TIME.
#15
Order number: 02650715/P

Status: CANCELLED (no money has been taken)
Go! Explore 1 x Go! Explore PSP £29.99
Shipping (Free Delivery - 2 business days) free
Total cost £29.99
Method of Payment
Reward card (1000 points redeemed) £2.50
Payment card (Maestro, ending: XXXX, expiry: XXXXX) £27.49

I think mine has been cancelled so sent a nice email to them
#16
got the same email, let us know how you get on chasing this imran
#17
mine was just cancelled although i got the code as well :( wanted a darn PSP GPS though, doubt its gonna happen now
#18
Oh well, just ordered Metal Gear Solid 4 with my £10 off :)
#19
i think the reason they are giving out the 10 quid is cos they have a preorder guarantee and should really honour this, so it seems nice but maybe is an easy way out for them

im sure you could kick up a fuss about it, im happy enough tho with a tenner off! dont think theres a minimum spend from what it said so gonna pick up a 10 quid wii game like nights for free :D
#20
imranmaz
Iwas the one that created the GAME deal because the T&C said theywould honour it.. I'm going to write to head office. (I replied to the email already)


Ah yes, I remember your post now, you were going on and on about how they would definately honour it. You've got egg on your face now haven't you.

darkovo
Oh well, just ordered Metal Gear Solid 4 with my £10 off :)


Me too. Win :thumbsup:
#21
Good luck to those of you chasing game for the Go! Explore at the price you pre ordered it at - I am sure despite what their T&C state that they have got decent legal advice on this and probably know they are covered.

Other companies simply cancel orders, the £10 is a pretty decent good will gesture imo - they could have just said sorry, we messed up and left it at that...
#22
This is what it says in there t&c's about pre orders
All Pre-Orders placed on a product will be supplied at the price ordered at the time, or the release price - whichever is the lowest. The only exception to this is where the product has changed from the original description given e.g. it now includes a special controller.
banned#23
Kaprikawn
Ah yes, I remember your post now, you were going on and on about how they would definately honour it. You've got egg on your face now haven't you.

Me too. Win :thumbsup:


What an ungrateful ass. I'm sorry if i'm not Game's dad... I went by the T&C below.
You got a tenner out of my post. Egg on my face... what a joke... like i was getting commision or something.

englishrick
This is what it says in there t&c's about pre orders
All Pre-Orders placed on a product will be supplied at the price ordered at the time, or the release price - whichever is the lowest. The only exception to this is where the product has changed from the original description given e.g. it now includes a special controller.
#24
Personally I am thankful to the OP, it was only yesterday that I managed to get round to ordering this, so only just got in on the whole £10 free voucher thing :)
Saw the post when it first went up and have been humming and haring about it ever since.
I think we do have a case to complain as they have clearly broken their terms and conditions, and I for one thing someone should be popping down to the nearest C.A.B to see what can be done, along with a copy of the original proof of order and Game's T&C's for the fun of it :P

Mike..
#25
imranmaz
What an ungrateful ass. I'm sorry if i'm not Game's dad... I went by the T&C below.
You got a tenner out of my post. Egg on my face... what a joke... like i was getting commision or something.


yeah i agree, some people :(

im going to try and push this with their head office as well, doubt it will make any difference but we can try :)
#26
If I buy a £10 gift voucher using the code, Can that voucher then be used either for Instore or Online Sales?
#27
I have had the cancellation email too (and £10 voucher) - which is a shame, as I really wanted the Sat Nav gubbins for the old PSP.............

Good luck to anyone trying to get the product still - its worth a go (let us know how you get on)

For my tuppence worth, the T&C from the website look like they are able to cancel a misprice...........

Order Acceptance
A contract for the sale of product(s) you order from us is only created once we have e-mailed you confirmation that your order has been despatched, this is when we will charge your card.
Orders are subject to availability.
We will not be legally bound by any factual or typographical errors on the website or other promotional materials.


....they are most probably putting the price down to an error, and there won't be any coverage under the sale of goods act, as no contract has been entered into until they take your cash. Like I said, worth a go though..........
#28
Just had a reply back from Game regarding my query on why it was cancelled:

"[FONT=Arial][SIZE=2][FONT=Arial]Hi ******,[/FONT][/SIZE][/FONT] [FONT=Arial][SIZE=2][FONT=Arial]Thanks for your email.[/FONT][/SIZE][/FONT]
[FONT=Arial][SIZE=2][FONT=Arial]I realise this is not ideal but the area you refer to in the help section of the site is supported by our Full Terms and Conditions of Trade (http://www.game.co.uk/Help/TandC.aspx).[/FONT][/SIZE][/FONT]
[FONT=Arial][SIZE=2][FONT=Arial]Specifically 1.c [/FONT][/SIZE][/FONT] [FONT=Arial][SIZE=2][FONT=Arial]We will not be legally bound by any factual or typographical errors on the website or other promotional materials. [/FONT][/SIZE][/FONT]
[FONT=Arial][SIZE=2][FONT=Arial]and 2.a [/FONT][/SIZE][/FONT] [FONT=Arial][SIZE=2][FONT=Arial]The price you will pay for the goods is the price in the e-mail confirmation (we do send email confirmation until we take funds and despatch the goods - at this point a contract is formed).[/FONT][/SIZE][/FONT]
[FONT=Arial][SIZE=2][FONT=Arial]The section in the help menu is designed to protect those customers who order early and find that the price drops or increases due to market competition prior to or close to launch. However, when an obvious error has occurred we reserve the right to act under our Terms and Conditions of Trade. We know that this will leave some customers disappointed and that is why we offered an open gesture of goodwill for you to spend on the site. [/FONT][/SIZE][/FONT]
[FONT=Arial][SIZE=2][FONT=Arial]Once again, I'm sorry for the obvious inconvenience and disappointment caused.[/FONT][/SIZE][/FONT]
[FONT=Arial][SIZE=2][FONT=Arial]Kind regards[/FONT][/SIZE][/FONT]
[FONT=Monotype Corsiva][SIZE=4][COLOR=#6600cc][COLOR=#6600CC][B]Kerry [/COLOR][/COLOR][/SIZE][/FONT][/B]
[FONT=Monotype Corsiva][SIZE=4][COLOR=#6600cc][COLOR=#6600CC][B]Game Customer Services[/COLOR][/COLOR][/SIZE][/FONT][/B]
[FONT=Monotype Corsiva][SIZE=4][COLOR=#6600cc][COLOR=#6600CC][B]0871 200 1221[/COLOR][/COLOR][/SIZE][/FONT][/B]
[FONT=Monotype Corsiva][SIZE=4][COLOR=#6600cc][COLOR=#6600CC][B]www.game.co.uk[/COLOR][/COLOR][/SIZE][/FONT][/B]
[FONT=Arial][SIZE=2][FONT=Arial]Your original query: My Pre-Order No. ***** Has been cancelled by yourselves, PSP Go! Explore £29.99.I still want the item [/FONT][/SIZE][/FONT]

[COLOR=#008000][/COLOR][COLOR=#008000][FONT=Webdings]P [/FONT]Please consider the environment before printing this email.[/COLOR]
GAME Stores Group Ltd has been awarded ‘Retailer of the Year’ at the 2006 and 2007 Golden Joystick Awards and
'Thames Valley Business Award' for Outstanding Employer of Choice 2006.
This e-mail and any files transmitted with it are confidential and intended solely for the use of the
individual or entity to whom they are addressed. If you have received this e-mail in error please
notify the system manager at:

[EMAIL="[email protected]"]mailto:[email protected][/EMAIL]

The recipient acknowledges that the transmissions made via the Internet can be corrupted and therefore
THE GAME GROUP PLC and any of its subsidiaries do not give any warranty as to the quality or accuracy of
any information contained in the message or assume any liability for it or for its transmission, reception or storage.
This footnote also confirms that this e-mail message has been swept by anti-virus software for the presence of computer viruses.

http://www.game.co.uk
http://www.gamegroup.plc.uk
Registered Number: 1937170
Registered Office: Unity House, Telford Road, Basingstoke, Hampshire. RG21 6YJ Registered in England and Wales."
#29
Just checked on the site, it is now available for £99.99, stupid Game, never worth getting anything from them anyway, they are about as honourable as Gordon brown :P
Anyway, thanks to darkovo for posting the reply to e-mails, I am just pleased to have at least got something (£10 voucher) for my troubles :) thanks OP,

Mike..
#30
imranmaz
What an ungrateful ass. I'm sorry if i'm not Game's dad... I went by the T&C below.
You got a tenner out of my post. Egg on my face... what a joke... like i was getting commision or something.


I'm not ungrateful. It's just that I object to anyone who thinks that posting a deal automatically precludes them from criticism. There's a bunch of people who post deals, then fly off the handle everytime someone makes any kind of negative comment in the comments section. They moan and whine when people vote their posts cold, even if they've got perfectly legitimate reasons for voting as such. You my friend are one of those people. You defended your post to the hilt saying how the T&Cs meant this was sure fire. You attempted to belittle anyone who thought otherwise. And it turns out they were right. Ho hum.

Cheers for getting me the tenner though :whistling:
#31
I ordered one when the deal was first posted on here, and got the email with the £10 voucher code on Monday.

After reading about the psp gps, I got sick of waiting for the uk release so I ordered one off ebay imported from china for about £40.

Have used it a few times in the car, and I think its top for 40 notes.

Thanks for posting the deal, even if it didn't come through, the £10 voucher is a top consolation prize.

:thumbsup:
#32
I'm using Go! Explore software, loading it off the memory card. Using 3.90 m33 firmware.
#33
can get all the software from rom sites
#34
robot1000
If I buy a £10 gift voucher using the code, Can that voucher then be used either for Instore or Online Sales?


Have you tired doing this? It informs me that the redemption rules are not satisfied... Don't know how a previous poster managed it.

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