Taken from Tim Ingham's article at ComputerAndVideoGames.com (Wednesday 14-Apr-2010 7:50 PM)
GAME sells ex-display stock as 'new'
Retailer says it will refund or replace any non-'mint' good bought at Easter
UK retail GAME has admitted selling 'sub-standard', ex-display stock as new over Easter - and has promised to refund or replace any games that weren't sold in 'mint condition'.
The accidental sales took place after the firm rushed ex-display stock to stores to deal with extra demand.
GAME said today in a company statement:
"It has come to our attention that a small number of our customers have raised concerns about the physical condition of some products purchased from our websites in the current Easter sale period.
"We can categorically confirm that all products sold as "new" on our web sites are new. In order to ensure that we had adequate inventory cover to meet the projected demand during the sale period we had moved some stock back from stores and into our online distribution centre. This stock should be in MINT condition but we are now aware that some ex-display stock has slipped through our quality screening processes. This stock is new (it has never been owned by anyone other than us, and certainly it has never been played) however it may have been stripped of its plastic wrapping.
"If any of our customers have bought a "new" game from us, then we will have sent a new game out to them. If any customer has received a game that is damaged or that they are not happy about the condition of, we will be pleased to replace it or refund it, subject to our normal terms and conditions. We would never seek to mislead our customers by offering for sale product that we know to be sub-standard and would like to take this opportunity to offer our apologies to any customer that has been inconvenienced by this matter.
"If any customer has received a product that they are not happy with, they can;
a) contact us via the web form located at: http://www.game.co.uk/Help/CustService.aspx
b) Take the product to their local store (along with their despatch note supplied with the order)
c) call our Customer Services team on 0871 200 1221*. Hours of Operation: Monday to Saturday, 9am to 6pm. Please be aware that calls cost 10p per minute; calls from mobile and some networks may be higher.
"We value our reputation as a trusted retailer and can assure all of our customers that we will respond swiftly and positively to any issues that may be raised with us. We have conducted rigorous quality checks of our Sale stock holding to ensure that all items we ship are of the quality our customers expect and can assure them that they can continue to purchase from our online Easter Sales with confidence."
Don't forget that according to in-store displays in GAME the only difference between pre-owned & new is the price!
Does that mean that all the new product discs are scratched & the new boxes look like somebody has eaten their dinner off them? ;)