Game store receipt - Advice needed - HotUKDeals
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Game store receipt - Advice needed

milesy29 Avatar
6y, 10m agoPosted 6 years, 10 months ago
I really could do with some advice as to where I stand...

I have a PS3 that has been overheating for a while (really loud fans kicking in). I called Sony PS3 support in the past and they've told me the usual, vaccum the vents, try forcing air through (holding down the eject button on startup), try it layed it down/stood it up and if its still an issue we'll give you an exchange for £131! So, decided to live with the noisy fans, thinking at least its not as noisy as the 360.

But, last night 20 mins into watching a bluray, whilst the fans sounded like a jet taking off, I got a message on the screen saying something like, "your system is overheated, please turn off for 20-30 mins and try again"

Called PS3 Support again, they said the same old, and that they don't class fans as a major service failure part. Again £131 to exchange it.

The other issue is that they needed proof of the date of purchase to consider looking into it as an exception. So I went to my PS3 box under the bed to get the Game receipt, only to find that the receipt ink has almost all faded. I can barely make out individual letters never mind the purchase date.

Any ideas on where I stand with Sony or Game, and how I can get this fixed/replaced?
milesy29 Avatar
6y, 10m agoPosted 6 years, 10 months ago
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Comments/page:
#1
If you purchased from game and used a reward card that can be used as a proof of purchase.
#2
I have some receipts that totally fade out the ink even though i have stored them safely. very poor from big stores i bought my stuff from tbh,
I'd take it to GAME and tell them about the problem, am sure these stores would keep database at least? not too sure though.
#3
how did you pay? if by card print out your bank statement and take the receipt in too,
#4
This may sound like a silly suggestion, but have you tried looking at the receipt under a different light? The ink fades on them quite easily, but the impression on the paper should still be there to make it readable under the right light. At least I've had a number of GAME receipts over the years where the ink has faded, and have always managed to read them.

If that doesn't work, then Flodd is right. Whilst I've never tried this myself, I imagine if you give GAME a ring they should be able to give you details of when you bought it.

On a side note, when did you actually buy it? The Sale of Goods Act doesn't give you any rights at all against Sony, because you don't have a contract with them. Your contract is with game, so depending on when you bought it you might be able to go after them for a repair or replacement.
#5
I didn't use a reward card, as didn't have one at the time. Have called Game customer services and they said without a receipt or till trasaction number they can't print a duplicate!? :x I traded in the xbox 360 and paid cash for the difference.

Crazy Jamie
This may sound like a silly suggestion, but have you tried looking at the receipt under a different light? The ink fades on them quite easily, but the impression on the paper should still be there to make it readable under the right light. At least I've had a number of GAME receipts over the years where the ink has faded, and have always managed to read them. .

I have tried everything. Even photocopying it on the darkest setting. I can make out some words here and there. It faded so much, and the pink print on the back really doesn't make it any easier

Crazy Jamie

On a side note, when did you actually buy it?

I have no idea. I think it was around January 2008 but I have no idea. Its definatley way over 12 months sony warranty.

Is it time to just claim defeat??
banned#6
If you purchased on a reward card or credit card, you can prove the date your purchased and get a warranty replacement. If it was in the last 13 weeks, it will still be on the store's till system and they can look up the exact transaction. Sony will be able to tell you the manufacture date based on serial number, and this could be under a year also.
#7
Hkem
If you purchased on a reward card or credit card, you can prove the date your purchased and get a warranty replacement. If it was in the last 13 weeks, it will still be on the store's till system and they can look up the exact transaction. Sony will be able to tell you the manufacture date based on serial number, and this could be under a year also.


Its not under a year old. Way over, but I asked sony about the serial manufacture date, and they said that won't help, as they have to go by the purchase date (as it could have been sat on a shelf in a store for 2 years, and a customer wouldn't necessarilly know).
#8
Actually just read....

In the UK consumers have statutory rights that give them six years from the date of purchase to make a claim (five years Scotland) and these are in addition to any warranty provided by Sony. The Sale of Goods Act 1979 is fundamental and says that goods including the Sony PS3 must be:

Of Satisfactory Quality
This includes fitness for purpose and life expectancy taking into account the price paid and the nature of the item purchased. We believe that it is reasonable to expect a high-end consoles such as the Playstation 3 to last 5 – 8 years when used in the home environment with reasonable usage.


Might give this another go with Sony !?
#9
im going to state the obvious so dont take offence..

the ps3 is suppose to have 5cm or so spacing on each side to allow it to ventilate properly..

also, it might be dusty have you tried using the air cans to clean out the vents etc?
banned#10
milesy29
Actually just read....

In the UK consumers have statutory rights that give them six years from the date of purchase to make a claim (five years Scotland) and these are in addition to any warranty provided by Sony. The Sale of Goods Act 1979 is fundamental and says that goods including the Sony PS3 must be:

Of Satisfactory Quality
This includes fitness for purpose and life expectancy taking into account the price paid and the nature of the item purchased. We believe that it is reasonable to expect a high-end consoles such as the Playstation 3 to last 5 – 8 years when used in the home environment with reasonable usage.


Might give this another go with Sony !?


Game :thumbsup:
#11
lol good luck ..........youll be needing an engineers report for claiming under the soga
#12
milesy29
Actually just read....

In the UK consumers have statutory rights that give them six years from the date of purchase to make a claim (five years Scotland) and these are in addition to any warranty provided by Sony. The Sale of Goods Act 1979 is fundamental and says that goods including the Sony PS3 must be:

Of Satisfactory Quality
This includes fitness for purpose and life expectancy taking into account the price paid and the nature of the item purchased. We believe that it is reasonable to expect a high-end consoles such as the Playstation 3 to last 5 – 8 years when used in the home environment with reasonable usage.


Might give this another go with Sony !?
I dealt with this in my original post, and Sassie confirmed it, but I'm going to reiterate again. The Sale of Goods Act only gives you rights under a contract for the sale of goods. You have no contract with Sony, only GAME. Providing you can gather enough information about when you bought it, you need to take this up with GAME.
#13
Inquisitor
im going to state the obvious so dont take offence..

the ps3 is suppose to have 5cm or so spacing on each side to allow it to ventilate properly..

also, it might be dusty have you tried using the air cans to clean out the vents etc?


lol - no offence taken. I've checked it all. Tried it in every place near the tv and still does it.

Read an article online last night where some guys did 180 hours non stop gruelling testing on PS3's, one in a normal room, one in a walk in freezer and one in a Sauna. The one in the sauna didn't die, come up with an error or fault during play. They are apparantly supposed to be pretty reliable. So thinking ive just got me a dud.
#14
sassie
Game :thumbsup:


haha - I meant to type game! :oops:

and thanks Crazy jamie - wasn't ignoring your posts! Promise!
#15
milesy29

and thanks Crazy jamie - wasn't ignoring your posts! Promise!

I believe you :-D
#16
Got through to a really useful girl there at Game. She found a transaction date on this under my old address. It was 29/01/2008. Said that I should try Sony again as their repair and exchange policy is slightly better. If they stick by the £131 for a replacement, I should turn it down and give Game CS a call back.

The attempt a repair free of charge with a 3rd party called TCR. If they can't repair it for whatever reason, they will exchange like for like (So a preowned 40GB PS3), or if not available, the cash value on a gift card of a trade in 40GB PS3, which is at todays price £100.

Thanks everyone for your help. At least now I have proof or purchase!! :thumbsup:

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