Ugh, I am having a complete nightmare. Firstly I ordered a lovely inset gas fire/surround and mantel in November. It was delivered on 19th December and the mantel and hearth were damaged, they just delivered the replacements yesterday (21st Jan) and the hearth was the wrong one! Anyway, now I have the gas fitter at my house who after removing the old gas fire has found that the new fire won't fit but I've had this fire sitting around since 19th December and have only just found this out due to the fault of the company I bought it from (i.e. because I had a delay in getting it fitted due to them keep sending me faulty parts) but I don't think they'll refund me now due to the time that's gone by. Apparently there was no way we'd have known this without them removing the fire and now instead of the georgeous inset fire I'd chosen, I have to get an outset fire but they all look so big and ugly - is it possible to get an attractive outset fire? We wanted something nice looking and modern!