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General views of BT Infinity?

EDEN188 Avatar
5y, 7m agoPosted 5 years, 7 months ago
I am a computer programmer that works from home connected to the office, and my Sky broadband contract is coming to an end by September, so I have been looking at BT Infinity as Sky does not (yet) provide FTTC/FTTP, just wonder if anyone using it has good/bad experience with it.

A couple of points to make:

* I connect office quite often to grab/check in source code.
* I do quite regular large downloads (talking about gigabytes) from my MSDN subscription.
* I do online gaming.

What I need to know is whether BT will do traffic shaping, any limit on downloads? Any good/bad points that I need to be aware off.

Thanks in advance
EDEN188 Avatar
5y, 7m agoPosted 5 years, 7 months ago

All Comments

(12) Jump to unreadPost a comment
What I need to know is whether BT will do traffic shaping, any limit on downloads?

Why can't BT answer this for you?
Sky have never shaped my line and I do very similar to everything you have stated.

Why the switch ?
dont have BT infinty but read on another site that the limit is 300GB per month
1 Like #4
Depends on what option you go for, BT has limits on option1 and unlimited on option2.

Independant review/info here-
1 Like #5
Here's something we don't see very often: an ISP dropping its usage caps and telling subscribers to download away. United Kingdom subscribers to BT's Total Broadband and Infinity fiber services will soon be able to download as much data as they want, the company claims.

"As BT continues to invest in the network and network bandwidth we can now remove these restrictions and ensure the experience of the wider customer base," declared Mayuresh Thavapalan, general manager of Consumer Broadband at BT Retail. "On completion there will be no individual user controls targeted at atypical users on our BT Total Broadband and BT Infinity products."

At this point BT Infinity advertises "up to" 40Mbps download speeds and 2Mbps upload speeds for £20 a month plus a £50 activation fee (it's actually around 33Mbps, according to Ofcom). But reports say that BT's Total broadband Option 3 and Infinity Option 2 services slow down when subscriber usage goes past 300GB.

We took a look at the BT Fair Usage policy page, which cap lower cost plans at 10 and 40GB, but mention no specific ceiling for those higher priced services. The document notes that those options allow "unlimited" downloads and uploads, protecting customers from being charged for over-use. "However, this does not preclude BT from reducing your speed if you are a heavy user in order to protect the experience for the rest of our customers," the page adds.

An asterisk next to the unlimited-word cautions that this is "Subject to Network Management."

"Customers who are classified as very heavy users will experience significantly reduced speed at peak times (typically 5pm-midnight every day but these times may change depending on the demand on the network) for a period of 30 days, or for as long as very heavy use continues," BT warns. "This applies to customers on all Options."

That will continue, Thavapalan says. A "traffic management" policy will remain, "when the network is busy."

might be unlimited now, but speeds may still be capped at peak times

Edited By: boabbyrab on Jun 14, 2011 14:29
1 Like #6

Someone has replaced your F key with the H

Someone has replaced your F key with the H

LOL! Thanks.
Sky have never shaped my line and I do very similar to everything you have stated.

Why the switch ?

TBH, I do like Sky broadband as I have never had any restriction to how much or what I download, and their service have been excellent, but there is no news on fibre from them. I fancied a bit of faster broadband (currently on 3.5Mb) for my downloads, gaming and without been interrupted when my daughters go on.

I used to read there were so many restrictions applied by BT in the past, so I wonder if this has changed, so user experience and views are most valuable.
1 Like #9
Never been on pure BT line myself.

Have been with

Telewest (Best ever service but of course now dead and shaping wasnt in play then)
NTL (Very poor in comparison to Telewest, outages, DNS issues)
Virgin (excellant for speeds but shaping is prevalant, DNS issues)
Talktalk (cs is utter balls and the line was constantly dropping, DNS issues) (shaping was prevalant)
Sky (few issues with routers dieing, no drops, no shaping to date) - current provider

I know you was asking about pure BT as a provider but just throwing my experiances out there too, i would also love to know when fibre service will be availible but i somehow dont think any company will provide this soon due to the cost and climate.

Edited By: Nailez on Jun 14, 2011 15:12
1 Like #10
I'm on BT Total Broadband option 3 (unlimited)

There is no download limit as I have downloaded more than 300gb and have not been charged but I think my speed was capped to 1mbs, even though I barely get 500kb, but at night time these speed caps disappear and I get really high speeds I'm talking around 1-4am.

Customer service is free but whenever I do talk to them they are good and they're in the UK.

The downside to BT is that it's expensive.
1 Like #11
got infinity, only shaping is on torrents between 4pm and midnight. 48mb download and 7mb upload for me. it has yet to go offline on me.
1 Like #12
we like bt infinity never had a problem, we get 40mbs download and 10mbs upload.

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