I rang up virgin now that my contract is about to end to take off some tv channels. They told me that removing the tv channels would actually cost me more than I was paying now.
I asked them why and they said that they are taking off my £11.50 discount at the end of 12 months as it was only an "introductory offer".
So without telling me they were going to increase my bill by £11.50 starting next month and I really can't afford that.
I tried saying to the woman that I'll likely cancel because of the price increase and she just went on telling me about how the service we receive from any other provider won't be as good because of the location.
I can't seem to get them to offer me a better price, because I don't want to say I'll cancel and then have it turn out that they actually do cancel me.