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Getting ripped off, please help

£0.00 @
So my mum got about 5 premium text messages on her payandgo phone each costing her 1.50 after she told me ive sent stop to the same number getting a reply back saying that ive been unusubscribed, tod… Read More
kirill Avatar
9y, 5m agoPosted 9 years, 5 months ago
So my mum got about 5 premium text messages on her payandgo phone each costing her 1.50 after she told me ive sent stop to the same number getting a reply back saying that ive been unusubscribed, today she got a load more and now shes got no balance. How can I stop these? The customer line is a premium number - 08712222832 and their text number is 80801!
kirill Avatar
9y, 5m agoPosted 9 years, 5 months ago
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#1
did you send the stop message for her from her phone or yours?
#2
after she told me ive sent stop to the same number getting a reply back saying that ive been unusubscribed, today she got a load more and now shes got no balance.

So yes, a quick on google not showing any results for those 2 phone numbers
#3
and she is absolutely positive that she didnt sign up to that.
1 Like #4
ring your operator ie o2 orange etc, if stop isn't working then you may have a case to get your money back as this is in the rules when these companies start a @subscription@ they have to allow you to send stop to end it.
your op will be able to tell you how to stop it.
i recently had a problem with 80122 sending similar and it ended up costing me £187.50 over 3 months!
#5
wow that is costy! one quick question though, would she get a load of these as soon as she puts a tenner on her mobile, I assume that the ones they send her now will be stored in a queuen somewhere and wont be receievd untill she gets some money.
1 Like #6
Their number charges at 10p per minute.
#7
You are right

Calls to 0871 numbers are charged at 10p per minute at all times†; standard numbers are free to set up and we'll pay you up to 7p/min for every call you receive.
#8
Is any company name mentioned
#9
[url]www.phonepayplus.org.uk[/url]
take a look
#11
thanks ive got to go atm but will update you later on
#12
after sending stop all, not capitals no text back got another 1.50 text this evening now texted STOP ALL in capitals still no reply saying that ive been unsubscribed gonna give them a ring tomorrow monring. i wonder where they got my number from.
banned#13
scrub the number and get a new one... my advice.

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