GMTV was shocked and saddened to discover that between January 2003 and April 2007, some of our competition procedures were not carried out correctly. We found out that staff at Opera Telecom had been selecting finalists before the competition lines had closed. This meant that not everyone who entered had a fair chance of winning.
What have we done and what are we continuing to do to resolve this?
We are doing everything we can to put right the situation and make sure that it never happens again.
1. We have terminated our contract with Opera Telecom who operated the GMTV competitions.
2. We have suspended all GMTV competitions and we will only reinstate them when we are confident that they will be carried out to the highest possible standards expected by both ourselves and our viewers.
3. We have carried out a detailed investigation to identify which competition entries were not correctly entered into GMTV competitions.
Following these steps we have now put in place a three step plan, the GMTV competitions remedies, to rectify what has happened and offer recompense to our viewers:
1. We have set up a refund process for GMTV competition entrants. This allows you to claim a refund for those entries to competitions, whether by telephone, text or web which were not correctly entered.
2. We will be carrying out 250 new prize draws, each with a cash prize of £10,000 at a total cost of £2.5 million. All competition entries which were unfairly excluded from GMTV main competitions between January 2003 and April 2007 will be eligible for inclusion, free of charge. We plan to hold the draws at the end of August and the winners will be notified as soon as possible thereafter.
3. We will be making a substantial donation to the childrens charity ChildLine.
If you entered a GMTV or GMTV2 competition, and wish to make a claim for a refund, please click on the link to the right to download the claim form.
Alternatively, call FREEPHONE 0800 587 3691, leave your details and we will send you a claim form in the post.http://www.gm.tv/competitions/