Good service from StrawberryNET - perfume retailer - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Good service from StrawberryNET - perfume retailer

tyke Avatar
9y, 11m agoPosted 9 years, 11 months ago
We are always complaining about the negative side of retailers, so I'd like to report some very good service I've recently received from the above company.

I recently ordered my wife a perfume set consisting of a normal size bottle of perfume, a small handbag size bottle and some kind of lotion/potion that you chicks use. When she opened the package, there was a strong smell of perfume as the small bottle had leaked and was empty. I thought this would be difficult to resolve, but when I told StrawberryNET about it this was their response:

We are sorry that the item arrived damaged. We will send you a replacement ... as soon as possible. Please do not return the undesired product to us as this is both inconvenient and expensive.

The replacement has just been received and both bottles were full!

(The only down-side was that we were 'stung' £10.82 import tax for both packages. On the StrawberryNET website, they indicate that they will refund this, but I hadn't the heart to ask, after we'd been sent a complete replacement)
Other Links From StrawberryNET:
tyke Avatar
9y, 11m agoPosted 9 years, 11 months ago

All Comments

(1) Jump to unreadPost a comment
I ordered from them a few times and no problems... no taxes too....

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!