Got a blu-ray drive off amazon and now they won't send it to me? help please - HotUKDeals
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Got a blu-ray drive off amazon and now they won't send it to me? help please

ChaosAnt Avatar
6y, 5m agoPosted 6 years, 5 months ago
Got a blu-ray reader drive for my desktop computer for £14.95 from amazon.co.uk (TheComponentShop) and they have just sent me an email saying it was an error and they won't sell it to me!!! :[
But when I go to my orders it still shows up being Dispatching Soon??
Is ther any way I can still get this for the same price?

thanks in advance for any help

x
Other Links From Amazon:
ChaosAnt Avatar
6y, 5m agoPosted 6 years, 5 months ago
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(7) Jump to unreadPost a comment
Comments/page:
#1
ahh ok just wanted to see if there was any possibility but if thats the case then i will just continue my search for cheap things :]
#2
had payment already been taken? would have thought so if it states dispatching soon in order page.
if so, then the contract has already been entered into surely.

Assuming it is from a seller on amazon rather than amazon itself. Contact amazon itself and see if they can intervene
#3
no money taken yet im afraid, said they once take money once they dispatch.
and yeah its not amazon, its a shop.

edit: sent them a message hopefully get a reply and see what they say
#4
Can you leave a negative feedback against the supplier??? I did recently and amazon contacted the supplier about it and they rang me up apologising and I ended up with another new laser printer cartridge foc worth £35,,,i then removed the feedback because I had a result,,,different circumstances i know but worth a try,,,
#5
longbowassassin
Can you leave a negative feedback against the supplier??? I did recently and amazon contacted the supplier about it and they rang me up apologising and I ended up with another new laser printer cartridge foc worth £35,,,i then removed the feedback because I had a result,,,different circumstances i know but worth a try,,,


hmmm yeah true worth a try... will give it a go
1 Like #6
Good afternoon all,
I am responding from TheComponentShop / JF to publicly apologise to all involved in this post and who may have placed an order, which we regrettably cancelled.
As many of you are aware, the Samsung SATA Blu-ray drive was incorrectly priced at £14.95, rather than £69.95 and to this day we are still uncertain as to how this price error arose. The product was displayed on the Amazon.co.uk site for a period of three hours from around 10PM Friday to 1AM Saturday morning and over this time; the Blu-ray gathered a substantial amount of interest, which led to an unusual high volume of orders being placed for the drives, with many customers ordering in bulk to take advantage of the error. Unfortunately due to an excessive volume of orders and such a dramatic difference in price, it was unfortunately not financially viable, as a small family run company to be able to fulfil the orders substantially below cost even as much as we would have liked to. Had the loss been £5, £10, or even £15 we would more than likely have shipped them (one per customer), taking a loss, as it is important that our customers are happy shopping with us and we know how disappointing it would be for the order to be cancelled.
You will see that we do consistently provide a high level of service to the best of our ability and this is why we investigated sourcing the drives at a supported cost to be able to satisfy the orders, however we were unfortunately not successful and we therefore issued an e-mail explaining the problem and apologising for the inconvenience caused. We also cancelled the order slightly later than this, to allow people to read why, rather than just receiving an impersonal cancellation notice.
banned#7
thecomponentshop;8905199
Good afternoon all,
I am responding from TheComponentShop / JF to publicly apologise to all involved in this post and who may have placed an order, which we regrettably cancelled.
As many of you are aware, the Samsung SATA Blu-ray drive was incorrectly priced at £14.95, rather than £69.95 and to this day we are still uncertain as to how this price error arose. The product was displayed on the Amazon.co.uk site for a period of three hours from around 10PM Friday to 1AM Saturday morning and over this time; the Blu-ray gathered a substantial amount of interest, which led to an unusual high volume of orders being placed for the drives, with many customers ordering in bulk to take advantage of the error. Unfortunately due to an excessive volume of orders and such a dramatic difference in price, it was unfortunately not financially viable, as a small family run company to be able to fulfil the orders substantially below cost even as much as we would have liked to. Had the loss been £5, £10, or even £15 we would more than likely have shipped them (one per customer), taking a loss, as it is important that our customers are happy shopping with us and we know how disappointing it would be for the order to be cancelled.
You will see that we do consistently provide a high level of service to the best of our ability and this is why we investigated sourcing the drives at a supported cost to be able to satisfy the orders, however we were unfortunately not successful and we therefore issued an e-mail explaining the problem and apologising for the inconvenience caused. We also cancelled the order slightly later than this, to allow people to read why, rather than just receiving an impersonal cancellation notice.

Fair comment :thumbsup:

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