Graphics card possibly dead/dying after pc bashed about by courier. - HotUKDeals
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Graphics card possibly dead/dying after pc bashed about by courier.

ryouga Avatar
7y, 5m agoPosted 7 years, 5 months ago
I just moved back to Scotland for summer and sent my pc up by courier(ought I wasnt able to carry it then stupidly carried up a box the same size with dvds in doh!)

When the pc arrived the case was dented at he back but the pc seemed to work ok, but randomly the pc would crash on power on with bars or artifacts on the screen, and randomly more it would work after one or two reboots then be fine for the rest of the day.

I changed the card for one the same and it worked first time so it must be the card.

Its an Xpertvision HD4870 purcased the beginning of November 2008 so should still be under warranty but how do I claim, I dont have the original box but its at my friends house so I wont be able to collect it for a few weeks.

I dont know what warranty it comes with but I assume as its less than a year old they will replace/fix it?
ryouga Avatar
7y, 5m agoPosted 7 years, 5 months ago
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#1
Yep quite a few times, have taken the card out, and replaced it, it normally does some use so it may just be a loose connection somewhere but if I touch it it is so hot it almost burned my finger just touching it for a second so I reckon its cooler is gone.
#2
Does the fan spin? Its probably just that the cooler has got shifted slightly and either loosened (or a push-pin is dislodged) or just shifted on the thermal paste. You probably can send it back for repair, but by all accounts if the fan still spins fine it just needs taking off, cleaning and a new lot of thermal paste (Arctic Silver etc) fitting...
banned#3
read the website of the manufacturer
get the box
you have to get the box
it might have a warranty card in there
you'll need it anyway to send the card off
ask your mate to wrap it securely and mail it to you...tell him to put the box in a box
the cooler is prob gone and theres too much voltage maybe going into it so something is up there.
if youve got a pc shop nearby see if theyll do a free analysis on the card - check it for you and find the fault.

also, check with whoever you bought it and email them and ask them about warranty.
they should (judging by what the CService is like) send you links or point you in the right direction.
#4
Its a massive card with 2 fans and they spin fine but I do know when took the pc apart to hit the case back in spare when I went to put the card back in I pressed one of the fans with quite a bit of pressure and it clicked.

It pretty much stopped working completly(powers on but crashes pc when going to Windows desktop) after I accidenly got a cable on the mobo jammed in it because the pci/e slot on the mobo was very low down near where the usb headers go.
#5
ryouga;5522777
Its a massive card with 2 fans and they spin fine but I do know when took the pc apart to hit the case back in spare when I went to put the card back in I pressed one of the fans with quite a bit of pressure and it clicked.

It pretty much stopped working completly(powers on but crashes pc when going to Windows desktop) after I accidenly got a cable on the mobo jammed in it because the pci/e slot on the mobo was very low down near where the usb headers go.


Lol! Those lazy, careless, evil couriers :whistling:
#6
As you have interfered with the computer the vendor might argue you caused the problem and not abide by the guarantee, as you may have breached a condition.
If you have notified the courier of the damage they should repair or replace the unit
#7
tonyd19565
As you have interfered with the computer the vendor might argue you caused the problem and not abide by the guarantee, as you may have breached a condition.
If you have notified the courier of the damage they should repair or replace the unit


I built the PC myself so its not a store bought one.

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