In this months bill I received the updated terms and conditions for customers on contact with T-Mobile version 55.
Now in the section it states 2. Our Agreement sub heading 2.6 We don't have to provide you with a renewal or upgrade.
This is new and NOT in any other terms and conditions with the network and this Will cause problems to people who like to upgrade every 12 or 18 months like myself. I asked to leave on those grounds and was told that I would have to pay a early termination fee.
I've sent my complaint in today to customer relations but this will take week at least to deal with.
Now has anyone else got that same terms and conditions and know if this can be grounds for leaving?