I left Orange when my mobile contract with them expired about 2 months ago because a) even though i was a high volume user with regular monthly bills of £200+ they refused to give me any discounts and b) their selection of handsets were pretty crap at the time.
I decided to jump on the bandwagon and get an iPhone on O2 with a £75+ a month contract.
Almost immediately i realised how slow their web connection was, but I was adamant they were in the middle of a HSDPA network upgrade and i mostly used wifi so it didnt bother me much.
But lately their network seems to be crashing a lot where by on my phone it says i have full reception, but i cant make or receive calls or text messages this happens usually at night, but because i am awake it affects me a lot, and i dont realise its happened till i get a bombardment of text messages from people querying where i am and why my phone is off or unreachable.
I finally got fed up last night and called customer services earlier to complain and basically i was told tough luck. The agent i spoke to told me their smallprint in their terms and conditions stated that i would not be guaranteed reception, but surely that means their contract is not fit its purpose.
I am tempted to pay up the rest of my 18 month contract, but then i feel i am letting them get away with fraud,
Is there any where i can complain to or anything i can do?
Rant over :)