[Guide] Buying An O2 Refresh Device - How To - HotUKDeals
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[Guide] Buying An O2 Refresh Device - How To

£0.00 @ O2
The first thing to note is that the quoted monthly price is split into a monthly cost for the tariff and a monthly cost for the phone When you find a phone that you want, when you find one it will… Read More
nathan3007 Avatar
2w, 1d agoPosted 2 weeks, 1 day ago
The first thing to note is that the quoted monthly price is split into a monthly cost for the tariff and a monthly cost for the phone

When you find a phone that you want, when you find one it will bring you to the tariffs page for that phone, varying in monthly price and upfront cost.

Select a tariff and you will see something like this at the bottom of the page (note that it will be for your selected phone and tariff, I’m just using the OnePlus as an example)
http://i68.tinypic.com/2vdqxi0.png

Once you’re happy, go and order the phone (note that you will need to pass a credit check)

Your phone should arrive next day - so long as its ordered before around 11pm

Now that you have your phone set it up with the sim card

Using either the O2 website, or mobile app, request the device be unlocked (I’m sure some phones, like the OnePlus come unlocked regardless)

Next you want to call 202 on the phone, making sure you have the O2 sim card in

Make sure that select the options that follow the lines of something like ‘thinking of leaving us?’

When you get connected to someone, explain to them that you would like to pay off the device as you think that it’s a great device/value for money but you don’t feel that the airtime plan is

You will then have to provide your card details to pay off the device plan which will be 24*X + upfront cost - Where ‘X’ is the device monthly cost

After this phonecall you own the phone, but just to be on the safe side cancel the direct debit with your bank

This guide has been written using Vassy4u’s guide but reworded

EDIT
If you run into a problem unlocking the device/requesting an unlock like what happened with the iPhone SE last year or any other issues:
http://www.hotukdeals.com/deals/apple-iphone-se-16gb-for-289-99-64gb-for-379-99-o2-2428074
Then have a read through this thread (1000+ comments, I know :p) but going through twitter should help - Thanks to Hass123 for pointing this out to me :)

'Also if anyone wants to look for more details (and any advice if anything goes wrong etc) search for the iPhone SE O2 deal which was posted I think April 2016. Because the phone was newly released at the time and O2 detected so many users going through the method to get the phone, O2 restricted the unlocks. If it happens to you (summary of the best solution) complain on the O2 UK Twitter page as the customer service will take you to a live chat and they have the unlock tool. O2's phone customer service don't have the unlock tool directly.' - Hass123
Other Links From O2:
nathan3007 Avatar
2w, 1d agoPosted 2 weeks, 1 day ago
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1 Like #1
missed a key piece, you need to make a chargeable call to activate it on the system before requesting the unlock and cancelation or this will delay things.

Also best not to cancel the direct debit but wait until after the first billing cycle as you will have a charge for your first bill could be pennies but you will need to be debited before cancelling. You will probably pay the full first month and then request the refund through the weblink on my bills.

Also worth while doing any of it via webchat and keeping copies in case of issues.

Edited By: eslick on Apr 10, 2017 16:04
#2
Do you need to be an existing O2 customer for this to work?
#3
stevenjameshyde
Do you need to be an existing O2 customer for this to work?
No, you can be a new one, just get the contract like you would with any network
1 Like #4
eslick
missed a key piece, you need to make a chargeable call to activate it on the system before requesting the unlock and cancelation or this will delay things.
My apologies, when I did it with a tablet I got from them, I didn't have an issue/have to make a chargeable call (I put the sim into my iPhone to make the call to 202)
Taken from Vassy4u's S7 post:
Step by step guide for this deal

1) Follow the get deal button, purchase the £99.99 + £22*24 tariff.

2) Receive your phone and sim card.

3) Put the sim card into your phone and go onto myO2 (app or website) and from there request the unlock code.

4) Call 202 from the same sim card as it will make things much easier, go straight to the I want to leave o2 department or something like that (I think it's thinking of leaving us? Press something) as that will connect you with the right people much quicker.

5) Tell the person you want to pay your device in full and cancel the airtime. They will ask you why, tell them you don't think the airtime is a good value for money, but you want to keep the phone because you think it's an outstanding value for money. They will ask you for card details, you tell those details and that's it, they cancel it for you in about an hour.

6) You own the phone from that point, assumed that you have done this straightaway, there won't be any charges, otherwise you will have to pay as much airtime as you have used.

7) Unlock code will come through in about 2 to 48 hours.


Edited By: nathan3007 on Apr 10, 2017 16:08
1 Like #5
nathan3007
eslick
missed a key piece, you need to make a chargeable call to activate it on the system before requesting the unlock and cancelation or this will delay things.
My apologies, when I did it with a tablet I got from them, I didn't have an issue/have to make a chargeable call (I put the sim into my iPhone to make the call to 202)
Taken from Vassy4u's S7 post:Step by step guide for this deal
1) Follow the get deal button, purchase the £99.99 + £22*24 tariff.
2) Receive your phone and sim card.
3) Put the sim card into your phone and go onto myO2 (app or website) and from there request the unlock code.
4) Call 202 from the same sim card as it will make things much easier, go straight to the I want to leave o2 department or something like that (I think it's thinking of leaving us? Press something) as that will connect you with the right people much quicker.
5) Tell the person you want to pay your device in full and cancel the airtime. They will ask you why, tell them you don't think the airtime is a good value for money, but you want to keep the phone because you think it's an outstanding value for money. They will ask you for card details, you tell those details and that's it, they cancel it for you in about an hour.
6) You own the phone from that point, assumed that you have done this straightaway, there won't be any charges, otherwise you will have to pay as much airtime as you have used.
7) Unlock code will come through in about 2 to 48 hours.


this one gets copied and pasted into most of the threads :)

credit to MrGamer123



OK so this is how it works:
Step 1 : Buy phone as above with the above listed plan.

Step 2: Wait for phone to arrive. Once it has arrived put the O2 sim into the phone and make a 10-20 second phone call to activate the phones IMEI on O2's system (You need to do this if you want to unlock the phone to use any sim card)

Step 3: Next go to O2's online unlock webpage to unlock your phone for free: https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Step 4: Once unlock request is done it takes 1-7 days to unlock. I would recommend you wait until the phone is unlocked before doing the next step.

Step 5: Once the phone is unlocked successfully ring 02 and tell them you want to pay off the device plan which should be £3 x 24 = £120 and you want to also at the same time cancel the airtime. Now o2 customers services representatives are known to be a bit slow so you might need to speak to someone who is on the ball. They should then cancel the airtime and you would have paid off the phone so you have a fully unlocked iPhone 6 for only £72.00.

PS: Some people have stated that o2 sometimes do not cancel the airtime contract part and they get sent bills afterwards, to avoid this I would recommend after you have cancelled the airtime after a few hours or days contact o2 support again and confirm that they have cancelled the airtime plan and get them to confirm in writing.
I know its a bit of a long winded way to get the phone but if all goes well should be worth it :)
#6
eslick

PS: Some people have stated that o2 sometimes do not cancel the airtime contract part and they get sent bills afterwards, to avoid this I would recommend after you have cancelled the airtime after a few hours or days contact o2 support again and confirm that they have cancelled the airtime plan and get them to confirm in writing.
Ah, so I've just sorta skipped over the bit I've put in bold in your reply?
I suppose its easier than going into the bank to cancel the direct debit :D


Edited By: nathan3007 on Apr 10, 2017 16:20
1 Like #7
Please also note that several users have had the full payment for the full contact taken from their bank, often for several weeks and that buying through O2 Refresh CAN damage your credit rating.
1 Like #8
Great and informative thread and comments. Also if anyone wants to look for more details (and any advice if anything goes wrong etc) search for the iPhone SE O2 deal which was posted I think April 2016. Because the phone was newly released at the time and O2 detected so many users going through the method to get the phone, O2 restricted the unlocks. If it happens to you (summary of the best solution) complain on the O2 UK Twitter page as the customer service will take you to a live chat and they have the unlock tool. O2's phone customer service don't have the unlock tool directly.
1 Like #9
hass123
Great and informative thread and comments. Also if anyone wants to look for more details (and any advice if anything goes wrong etc) search for the iPhone SE O2 deal which was posted I think April 2016. Because the phone was newly released at the time and O2 detected so many users going through the method to get the phone, O2 restricted the unlocks. If it happens to you (summary of the best solution) complain on the O2 UK Twitter page as the customer service will take you to a live chat and they have the unlock tool. O2's phone customer service don't have the unlock tool directly.


Thanks buddy! I'll see if I can find the thread and I'll add it to the OP :)
1 Like #10
nathan3007
hass123
Great and informative thread and comments. Also if anyone wants to look for more details (and any advice if anything goes wrong etc) search for the iPhone SE O2 deal which was posted I think April 2016. Because the phone was newly released at the time and O2 detected so many users going through the method to get the phone, O2 restricted the unlocks. If it happens to you (summary of the best solution) complain on the O2 UK Twitter page as the customer service will take you to a live chat and they have the unlock tool. O2's phone customer service don't have the unlock tool directly.
Thanks buddy! I'll see if I can find the thread and I'll add it to the OP :)
Found it http://www.hotukdeals.com/deals/apple-iphone-se-16gb-for-289-99-64gb-for-379-99-o2-2428074
1 Like #11
hass123
nathan3007
hass123
Great and informative thread and comments. Also if anyone wants to look for more details (and any advice if anything goes wrong etc) search for the iPhone SE O2 deal which was posted I think April 2016. Because the phone was newly released at the time and O2 detected so many users going through the method to get the phone, O2 restricted the unlocks. If it happens to you (summary of the best solution) complain on the O2 UK Twitter page as the customer service will take you to a live chat and they have the unlock tool. O2's phone customer service don't have the unlock tool directly.
Thanks buddy! I'll see if I can find the thread and I'll add it to the OP :)
Found it http://www.hotukdeals.com/deals/apple-iphone-se-16gb-for-289-99-64gb-for-379-99-o2-2428074
As did I :D
#12
nathan3007
hass123
nathan3007
hass123
Great and informative thread and comments. Also if anyone wants to look for more details (and any advice if anything goes wrong etc) search for the iPhone SE O2 deal which was posted I think April 2016. Because the phone was newly released at the time and O2 detected so many users going through the method to get the phone, O2 restricted the unlocks. If it happens to you (summary of the best solution) complain on the O2 UK Twitter page as the customer service will take you to a live chat and they have the unlock tool. O2's phone customer service don't have the unlock tool directly.
Thanks buddy! I'll see if I can find the thread and I'll add it to the OP :)
Found it http://www.hotukdeals.com/deals/apple-iphone-se-16gb-for-289-99-64gb-for-379-99-o2-2428074
As did I :D
I got lost on the HUKD advanced search so tried google and it was the first thing that appeared X)
#13
hass123
nathan3007
hass123
nathan3007
hass123
Great and informative thread and comments. Also if anyone wants to look for more details (and any advice if anything goes wrong etc) search for the iPhone SE O2 deal which was posted I think April 2016. Because the phone was newly released at the time and O2 detected so many users going through the method to get the phone, O2 restricted the unlocks. If it happens to you (summary of the best solution) complain on the O2 UK Twitter page as the customer service will take you to a live chat and they have the unlock tool. O2's phone customer service don't have the unlock tool directly.
Thanks buddy! I'll see if I can find the thread and I'll add it to the OP :)
Found it http://www.hotukdeals.com/deals/apple-iphone-se-16gb-for-289-99-64gb-for-379-99-o2-2428074
As did I :D
I got lost on the HUKD advanced search so tried google and it was the first thing that appeared X)
I only know about it thanks to FanPages, quite useful if I'm honest :D
1 Like #14
nathan3007
hass123
nathan3007
hass123
nathan3007
hass123
Great and informative thread and comments. Also if anyone wants to look for more details (and any advice if anything goes wrong etc) search for the iPhone SE O2 deal which was posted I think April 2016. Because the phone was newly released at the time and O2 detected so many users going through the method to get the phone, O2 restricted the unlocks. If it happens to you (summary of the best solution) complain on the O2 UK Twitter page as the customer service will take you to a live chat and they have the unlock tool. O2's phone customer service don't have the unlock tool directly.
Thanks buddy! I'll see if I can find the thread and I'll add it to the OP :)
Found it http://www.hotukdeals.com/deals/apple-iphone-se-16gb-for-289-99-64gb-for-379-99-o2-2428074
As did I :D
I got lost on the HUKD advanced search so tried google and it was the first thing that appeared X)
I only know about it thanks to FanPages, quite useful if I'm honest :D
Because of what happened at the time with unlocking and other problems, that thread has become more of a 28 page 1000+ comment "troubleshooting" thread for if anything goes wrong with the process. But the main thing about the process is that it does have the potential to hurt the credit record if the process does not go smoothly (as long as every part of the contract - the deposit, the airtime AND the small direct debit which should only be a few quid - is paid in full then the credit record should not be harmed)

Edited By: hass123 on Apr 10, 2017 21:29
#15
What if we buy the phone by paying the full price upfront and then request unlock code and cancel the airtime? Will o2 still charge the 24m fee for airtime in error ?

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