On tuesday I bought 2 pairs of trousers in H and M southampton without trying them on. The cream pair fitted perfectly - the black pair have obviously been worn and returned as they were missing the ties around the leg and the actual bottom of one leg all frayed. As I didnt realise this till wednesday morning I phoned the store to ask if they had some more - no was the reply and to get a refund I needed to return to the store (26 miles away). Basingstoke dont have any either but I found some in Bournemouth which they put by for me - Thursday morning my friend picks them up for me and that was supposed to be a happy ending. Tried to put them on this morning and they are about 4 inches smaller around the hips than the size 16 I wanted. Needless to say they now have no more - nor does the other bournemouth store and I now have 2 pairs to take back for refunds. In anyone can find me a black pair of trousers - Divided Black range - size 16 in black and would be able to purchase and post them to me I would be eternally grateful. H and M dont have that facility and their head office customer service department are completely unhelpful and cannot even tell me which stores have them!!!! apparently their system isnt computerised!
ARGHHHHHHHH - probably the first and last time i will shop in that store