Had £41+ quidco, and they paid £37.25?! - HotUKDeals
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Had £41+ quidco, and they paid £37.25?!

£0.00 @ Quidco
I had over £41 in my quidco account ready to be paid, and I checked today and they've paid me £37.25 (by BACS) But it looks like I should have had more as down the side it's showing that I received ab… Read More
midjet666 Avatar
6y, 11m agoPosted 6 years, 11 months ago
I had over £41 in my quidco account ready to be paid, and I checked today and they've paid me £37.25 (by BACS) But it looks like I should have had more as down the side it's showing that I received about £5 worth of payments yesterday. I know full well it was over £41 ready to be paid as my o2 bill is a similar amount this month and I'd planned in my head that it would pay the bill!

What's going on?! What do I do?! How can I prove it?! Has anyone else had this?

Thanks in advance for any help :)
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midjet666 Avatar
6y, 11m agoPosted 6 years, 11 months ago
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1 Like #1
probably be paid next month
#2
Actually this kinda shows it-

£1.00 from Sainsbury's received on 29 Jun 10
£1.00 from Sainsbury's received on 29 Jun 10
£0.29 from Just-eat.co.uk received on 29 Jun 10
£0.33 from Just-eat.co.uk received on 29 Jun 10
£1.71 from Littlewoods received on 29 Jun 10
£0.00 from O2 received on 29 Jun 10
£35.00 from O2 received on 29 Jun 10
£2.40 from JD Williams received on 29 Jun 10
Total £41.73

But I'm sure there were more transactions before that received.
#3
you arent going to get paid out payments from yesterday if the payment cycle has been initiated ......

some advice is dont be relying on quidco cashbacks for paying bills........

more like common sense:)
1 Like #4
Did some of it go to your membership fee?
#5
casparwhite
you arent going to get paid out payments from yesterday if the payment cycle has been initiated ......

some advice is dont be relying on quidco cashbacks for paying bills........

more like common sense:)


I don't rely on it to pay bills, but I'd likened the amount to my O2 bill amount, so I knew it was over £40 to be paid.
#6
mintcake
Did some of it go to your membership fee?


I already paid this year's membership.
#7
numptyj
probably be paid next month


Well I thought that first of all, but it's not showing in the received column waiting to be paid next month.
banned#8
midjet666
Well I thought that first of all, but it's not showing in the received column waiting to be paid next month.


so your saying your received column now shows as 0.00
#9
sassie
so your saying your received column now shows as 0.00


Yeah, it's showing that all money has been paid when it hasn't.
banned#10
check your membership payments at the bottom, sounds like some has gone towards that
1 Like #11
contact them
#12
sassie
check your membership payments at the bottom, sounds like some has gone towards that


pipsqueak
contact them


I contacted them and they replied saying-

"Hi Samantha,
You had previously paid 52p towards your latest £5 retention amount so we have take the further £4.48. You will now be covered until the 16th of March 2011.
Kind regards,
Stephen
QuidCare"


I paid in March, the £5 fee, so what are they doing with the fee?!
banned#13
midjet666
I contacted them and they replied saying-

"Hi Samantha,
You had previously paid 52p towards your latest £5 retention amount so we have take the further £4.48. You will now be covered until the 16th of March 2011.
Kind regards,
Stephen
QuidCare"


I paid in March, the £5 fee, so what are they doing with the fee?!


no you paid 52p towards it, they have now taken the rest, if you had clicked on membership at bottom of quidco transactions page as advised ealier in the thread you would see this
#14
sassie
no you paid 52p towards it, they have now taken the rest, if you had looked as advised ealier n the thread you would see this


I know it had been advised but why would they take 52p towards it? I'd already paid the fee for this years.
1 Like #15
midjet666
I know it had been advised but why would they take 52p towards it? I'd already paid the fee for this years.


I hate to sound cruel, but why don't you ask them these questions? If you're saying that you had already paid your £5 membership and that they've now taken more on top of that, then you need to take that up with them. I'm not sure what anyone here will be able to tell you besides that. When did you join? I presume you're aware it's £5 anually?
#16
cookiemonster83
I hate to sound cruel, but why don't you ask them these questions? If you're saying that you had already paid your £5 membership and that they've now taken more on top of that, then you need to take that up with them. I'm not sure what anyone here will be able to tell you besides that. When did you join? I presume you're aware it's £5 anually?


Well I joined in March 2008, and I know they took the first payment, and I remember them taking this year's payment as I was expecting more money at the time and then saw the fee had been taken out (I don't remember the year's before payment).
I've come on here asking people's advice as to see whether it'd happened to them before because as far as I was concerned they'd already taken this year's membership fee, so I didn't think they'd take the fee again.
I was confused as to why they'd take out 58p fee when I had £10+ last month paid out so they could have taken the full £5.00 fee.
#17
Not sure if this is the case with yours but I recall when my past years fees have been taken, they only take the first amount you receive on the month when they are due (did that make sense?)

Say the first amount of money I receive is say £1.25 from tesco but later that month I got £6.00 from HMV they would only take the £1.25 for fees even though they could have taken the full £5 from my total earnings and then the next month take the remainder of the £5 fee (if my first payment was over this amount).

Seems weird to do it that way but may be why you think you had paid all of it but in fact hadn't. I say maybe as maybe they did actually take the whole fee from you last month - I don't know, not having seen your account.
#18
Grapey
Not sure if this is the case with yours but I recall when my past years fees have been taken, they only take the first amount of the month when they are due (did that make sense?)

Say the first amount of money I receive is say £1.25 from tesco but later that month I got £6.00 from HMV they would only take the £1.25 for fees even though they could have taken the full £5 from my total earnings and then the next month take the remainder of the £5 fee (if my first payment was over this amount).

Seems weird to do it that way but may be why you think you had paid all of it but in fact hadn't. I say maybe as maybe they did actually take the whole fee from you last month - I don't know, not having seen your account.


I understand what you're saying, this the amounts I had paid out-

29 Jun 2010 37.25 0.00 £37.25 paid by BACS
30 May 2010 10.53 0.00 £10.53 paid by BACS
30 Mar 2010 2.00 0.00 £2.00 paid by BACS
27 Feb 2010 15.23 0.00 £15.23 paid by BACS

So they could have took it in May's payment? I'm so confused how Quidco do it all!!
1 Like #19
midjet666
I understand what you're saying, this the amounts I had paid out-

29 Jun 2010 37.25 0.00 £37.25 paid by BACS
30 May 2010 10.53 0.00 £10.53 paid by BACS
30 Mar 2010 2.00 0.00 £2.00 paid by BACS
27 Feb 2010 15.23 0.00 £15.23 paid by BACS

So they could have took it in May's payment? I'm so confused how Quidco do it all!!


Yeah they could have, but for some weird, unknown to everyone except them, they only seem to take the first payment you receive that month meaning that you could be paying for your membership for a few months if the first payment received each month is a low one.
#20
Grapey
Yeah they could have, but for some weird, unknown to everyone except them, they only seem to take the first payment you receive that month meaning that you could be paying for your membership for a few months if the first payment received each month is a low one.


Ahh ok, Thank you for your help and to everyone else too. I really appreciate it x x x
1 Like #21
"Yeah they could have, but for some weird, unknown to everyone except them, they only seem to take the first payment you receive that month meaning that you could be paying for your membership for a few months if the first payment received each month is a low one."


Not true. The fee is payable on the the £5 earned after each 'anniversary date' according to when the initial transaction was made, not when payment is due.

If Quidco have only taken 58p from the previous payment, it's because only 58p related to cashback made after your March join date. The rest would have been from transactions made before March, which fall into your previous year.
#22
mintcake
"Yeah they could have, but for some weird, unknown to everyone except them, they only seem to take the first payment you receive that month meaning that you could be paying for your membership for a few months if the first payment received each month is a low one."


Not true. The fee is payable on the the £5 earned after each 'anniversary date' according to when the initial transaction was made, not when payment is due.

If Quidco have only taken 58p from the previous payment, it's because only 58p related to cashback made after your March join date. The rest would have been from transactions made before March, which fall into your previous year.


Hmmm interesting, this I never knew. Always thought it was weird how they did it and now I know. Thanks!
#23
January - Earn £10 cashback
February - £5 membership due
March - £10 cashback from january received

In the above situation you would receive the full £10 cashback because it was earned before the membership was due, even though it paid afterwards.

This means that if you decide to stop using quidco in february (in this example) you would not be paying for another year of services that you hadnt used simply because a merchant was slow to pay.

Hope that helps

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