Need some help.
I bought a Sony Radio CD player from Halfords before Christmas and had it fitted by them on Friday. It will not hold the stations in the memory - which they have told me this morning can be fixed it is just a wire they have not connected. also which bothers me most is that it will not pick up the 2 stations which we listen to. I phoned them this morning and they say it is probably the aerial- explained that it picked these 2 stations up on the old radio before when it worked and that I would like them to take the unit out and refund me, they are telling me I cannot have a refund because it has been used and the cage etc will have been bent during installation (by them). So I am £95 out of pocket - £60 for the radio and £35 for the fitting. Have told them I am entitled to a refund because it is not fit for purpose and I was not to know that it would not pick up the 2 stations I listen to until it was fitted!! Am I entitled to a refund - your views and advice please?