Time to name and shame, have a bit of an ongoing problem with halifax. Phoned up several times yesterday and got nowhere so decided to call again and complain. Asked to speak to the complaints department and the guy said need to go through security first, no problem I thought, have done it several times already today. So he asks me a couple of questions and I answer them, he says the answers were wrong. How can they be wrong? Same questions as earlier, same answers as earlier. I argue with him for about 30 minutes and he just says that the answers are wrong. Won't let me speak to a manager or anything!!! Tried to go on internet banking to prove to him that the answers were right but I didn't have to details for it so had to hang up and phone the internet banking helpdesk. Internet banking helpdesk asked the same questions, funnily enough my answers were right this time! Got my details from them and proceeded to check internet banking to see that I was right as I knew all along! Phoned back to make my complaint (adding this to the list) to be told they can't take a complaint as I had failed security (because of this guy). Told them I am who I say I am and can prove it, they say they can't do anything as my account has been locked down for my protection. I thought it was strange that my account had been locked down so I couldn't make a complaint but they were happy to give out my internet banking details! Sounds to me like they didn't really want to hear my complaint! Told them I was going to share this story with people so here you are!!!
Apparently now I've got to go and prove who I am to a branch so that I can make a complaint.
My original complaint was about the fact that they have taken my overdraft away about 3 weeks after giving it to me because it was only ever valid for 3 weeks! Funny how no-one bothered to mention that to me when I applied for it! My other complaint was how they expect you to give out your security details when they phone you without being able to prove who they are. ie when hsbc phoned me they gave me 2 letters of my password so I could be 99.9% sure it was them, Halifax just mumbled something and then hung up on me about 5 times so far!