Halifax won't let me make a complaint! - HotUKDeals
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Halifax won't let me make a complaint!

Benjimoron Avatar
9y, 2d agoPosted 9 years, 2 days ago
Time to name and shame, have a bit of an ongoing problem with halifax. Phoned up several times yesterday and got nowhere so decided to call again and complain. Asked to speak to the complaints department and the guy said need to go through security first, no problem I thought, have done it several times already today. So he asks me a couple of questions and I answer them, he says the answers were wrong. How can they be wrong? Same questions as earlier, same answers as earlier. I argue with him for about 30 minutes and he just says that the answers are wrong. Won't let me speak to a manager or anything!!! Tried to go on internet banking to prove to him that the answers were right but I didn't have to details for it so had to hang up and phone the internet banking helpdesk. Internet banking helpdesk asked the same questions, funnily enough my answers were right this time! Got my details from them and proceeded to check internet banking to see that I was right as I knew all along! Phoned back to make my complaint (adding this to the list) to be told they can't take a complaint as I had failed security (because of this guy). Told them I am who I say I am and can prove it, they say they can't do anything as my account has been locked down for my protection. I thought it was strange that my account had been locked down so I couldn't make a complaint but they were happy to give out my internet banking details! Sounds to me like they didn't really want to hear my complaint! Told them I was going to share this story with people so here you are!!!

Apparently now I've got to go and prove who I am to a branch so that I can make a complaint.

My original complaint was about the fact that they have taken my overdraft away about 3 weeks after giving it to me because it was only ever valid for 3 weeks! Funny how no-one bothered to mention that to me when I applied for it! My other complaint was how they expect you to give out your security details when they phone you without being able to prove who they are. ie when hsbc phoned me they gave me 2 letters of my password so I could be 99.9% sure it was them, Halifax just mumbled something and then hung up on me about 5 times so far!

Rant over!!
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Benjimoron Avatar
9y, 2d agoPosted 9 years, 2 days ago
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#1
Ask to speak to the customer relations department, they are the complaints department now. If they refuse then say you are going to contact the financial ombudsman. If they continue to refuse, contact the financial ombudsman, here is a link to their website.

http://www.financial-ombudsman.org.uk/contact/index.html

Hope this helps
#2
http://www.visit4info.com/sitecontent/LG/fullZZZZZZTVWCL0103101412PIC.jpg

You probably had this guy at the end of the phone!:p
banned#3
send a recorded delivery letter to the complaints department:thumbsup:
#4
I was in halifax yesterday and they have 'lost' my ISA. I put £500 in a high interest ISA about 7 years ago, and now they are saying there is no sign of it and they havent a clue what I am talking about!
#5
They cancelled one blokes car insurance, and didn't even tell him. and let family members withdraw funds from accounts, with out the account holders permission.

was soppsed to be going for an interview for these today.

Halifax is starting to make setanta look like a well run company, lol
#6
ive had problems with the halifax customer services before, it depends on who you get really, some are really helpful where others can be rediculusly awkward. suppose its the same with any helpdesk

generally though i think they are a pretty good bank.
#7
Thanks for the replies, spoke to one of the managers in the end yesterday but still wouldn't take my complaint. She couldn't seem to understand why I find it wierd that they will give out internet banking details but not allow someone to make a complaint because they can't verify who I am. If they couldn't verify who I was then why are they giving out my internet banking details!!!

I never get why these people just refuse to understand something this simple? I expect if they said they could understand then they'd have to deal with it rather than just fob me off!
banned#8
Benjimoron
Thanks for the replies, spoke to one of the managers in the end yesterday but still wouldn't take my complaint. She couldn't seem to understand why I find it wierd that they will give out internet banking details but not allow someone to make a complaint because they can't verify who I am. If they couldn't verify who I was then why are they giving out my internet banking details!!!

I never get why these people just refuse to understand something this simple? I expect if they said they could understand then they'd have to deal with it rather than just fob me off!


The one golden rule is to ask when you first start speaking is for them to confirm who they are - so they will be less inclined to hang up on you - and you have their details to add to a complaint if they should be so foolish.
#9
guv
The one golden rule is to ask when you first start speaking is for them to confirm who they are - so they will be less inclined to hang up on you - and you have their details to add to a complaint if they should be so foolish.



Got the name of the person but according to the manager I later spoke to that wouldn't be enough! They did say they could track it if I made a complaint but they won't let me make a complaint. I have to go in to a branch apparently, if I get the balls I might go and make a fuss!
#10
Shabbyfax
#11
I've just tried to make a compalint. Rang the number on their website and it takes you to the banking department who says they can't deal with it. They ring another number. After 8 minutes I got cut off!!!! and still did'nt get to speak to someone about my complaint.

I have my banking and saving accounts with them, 4 building insurances and, as I have had to deal with them for 6 months with their incompetance, unprofessionalism, rudeness, to name a few, they are going to lose the lot. The final straw was yesterday when I was told by one young lady "I am not prepared to get into a discussion about it" This discussion was in connection with a building insurance claim for a property so badly damaged by water that it is still not ready for someone to live in, the works not yet complete but this lady insisted it was hence the "I am not prepared......". I have had to ring the builders today who are undertaking the work to discuss the issue with them. I have done so much of the work for Halifax. This is the first time I have ever made an insurance claim in 40 years and never, ever again with Halifax. I was told after 5 weeks, of no support, no advice, nothing, that I could begin to decorate the property. That was back in April. Now September and due to the damage its still not ready!!!

They also state on their website you can go to the ombudsman but have to discuss the complaint with them first - what a laugh. How do you manage to do that when you are on the phone for 8 minutes then get cut off. Well I am taking it as I have got through to them - now onto the ombudsman.
#12
strong username
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strong everything
#13
Alfonse - Dec 06, 2007 13:10
Shabbyfax
Halifaxworker - Sep 12, 2012 13:47
I've just tried to make a compalint. Rang the number on their website and it takes you to the banking department who says they can't deal with it. They ring another number. After 8 minutes I got cut off!!!! and still did'nt get to speak to someone about my complaint.

I have my banking and saving accounts with them, 4 building insurances and, as I have had to deal with them for 6 months with their incompetance, unprofessionalism, rudeness, to name a few, they are going to lose the lot. The final straw was yesterday when I was told by one young lady "I am not prepared to get into a discussion about it" This discussion was in connection with a building insurance claim for a property so badly damaged by water that it is still not ready for someone to live in, the works not yet complete but this lady insisted it was hence the "I am not prepared......". I have had to ring the builders today who are undertaking the work to discuss the issue with them. I have done so much of the work for Halifax. This is the first time I have ever made an insurance claim in 40 years and never, ever again with Halifax. I was told after 5 weeks, of no support, no advice, nothing, that I could begin to decorate the property. That was back in April. Now September and due to the damage its still not ready!!!

They also state on their website you can go to the ombudsman but have to discuss the complaint with them first - what a laugh. How do you manage to do that when you are on the phone for 8 minutes then get cut off. Well I am taking it as I have got through to them - now onto the ombudsman.


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#14
hmmmmmm
#15
Hi i made a complaint and recived a initial amount of compensation of £45.00 and then i continued to have problems so i called back and am getting compensated even further i have a basic account and the team is fantastic at dealing with complaints you can get them on this number 0800 056 0035
3 Likes #16
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