Not happy with Samsung! - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Not happy with Samsung!

£0.00 @ Samsung
Sorry this is a bit of a rant so be warned*** I have an S7 edge which developed a fault where the screen showed darker bars across the screen. I rang several samsung repair centres in the North of … Read More
118luke Avatar
7m, 6d agoPosted 7 months, 6 days ago
Sorry this is a bit of a rant so be warned***

I have an S7 edge which developed a fault where the screen showed darker bars across the screen. I rang several samsung repair centres in the North of England from Liverpool to Leeds and they all told me they were waiting on spare parts. They wouldnt let me book the phone in for repair either because they did not have the parts and that they were on order. they would not tell me when the parts were due in either(!). Bearing in mind the exact same response came from every centre i rang.

This is the first thing to disgruntle me.

So i phoned up the customer services and asked for a repair to be booked in through them. They came and collected the phone on the 27th of Sept.
I phoned them last week to enquire on progress, and - suprise suprise - they are waiting for parts! So i've just phoned them now, and they are STILL waiting for parts and cannot advise when the parts will be available.

What a let down! Bearing in mind this is a £600 phone that is sat in their repair centre that im not having use of.

Anyway, rant over - but it has put me off buying from them again.
Tags:
Other Links From Samsung:
118luke Avatar
7m, 6d agoPosted 7 months, 6 days ago
Options

All Comments

(13) Jump to unreadPost a comment
Comments/page:
#1
Samsung are having tons of issues with the latest flag ships. Exploding phones, burning out batteries etc.

They did a product recall on the Note 7, and I think some S7s were also effected with faults.

Replacement parts are back ordered because the issue is far greater than they first thought.
1 Like #2
Samdung
#3
Must be related to the Note 7 issues - I too had issues with my screen (yellow line going down the screen).
Got picked up on the Monday, had it back by Thursday all fixed and with a new screen.
Was very impressed although still probably missing that apple store type service of a swap out
3 Likes #4
Cool story. I have a similar one.

My 2 year old LG G3 had a fault where the screen wasn't receiving enough power and it would fade to black within 5-10 seconds of it turning on. Got on to live chat with LG 2 weeks ago. I couldn't provide proof of how long I had owned the phone (pretty certain it IS under the 2 year warranty), but they scheduled a repair anyway.

Got my phone back yesterday in full working condition.

Just sharing the happy feels for you, OP.

:)


Edited By: RossD89 on Oct 18, 2016 12:41
2 Likes #5
RossD89
Cool story. I have a similar one.
My 2 year old LG G3 had a fault where the screen wasn't receiving enough power and it would fade to black within 5-10 seconds of it turning on. Got on to live chat with LG 2 weeks ago. I couldn't provide proof of how long I had owned the phone (pretty certain it IS under the 2 year warranty), but they scheduled a repair anyway.
Got my phone back yesterday in full working condition.
Just sharing the happy feels for you, OP.:)

LG have excellent customer service - had a faulty monitor in the past. Like you, i couldn't prove when i purchased it or anything. All they needed was the serial number and they dropped me off a brand new, newer model the next day.
Really cant get better than that. Samsung though... Pah!
#6
aj84
Must be related to the Note 7 issues - I too had issues with my screen (yellow line going down the screen).
Got picked up on the Monday, had it back by Thursday all fixed and with a new screen.
Was very impressed although still probably missing that apple store type service of a swap out

Been looking at iPhone 7s now - reckon ill almost certainly be going back with Apple, even if for their customer service only.
#7
Where did you buy the phone from?
#8
joshp
Where did you buy the phone from?

EE, but its more complex than that. A day after i got it - i dropped the phone on concrete and cracked the screen. I claimed on the insurance and they sent me a replacement.
So EE probably wont want to know as its a different phone to the one they gave me.
The insurance will either tell me to make a new claim (and pay excess) or send it to the manufacturer (which i've done).
#9
118luke
joshp
Where did you buy the phone from?
EE, but its more complex than that. A day after i got it - i dropped the phone on concrete and cracked the screen. I claimed on the insurance and they sent me a replacement.
So EE probably wont want to know as its a different phone to the one they gave me.
The insurance will either tell me to make a new claim (and pay excess) or send it to the manufacturer (which i've done).

I would check the terms and conditions. It may be that you can get your insurer to resolve since they were the one's to replace the handset, therefore the replacement must be fit for purpose.
#10
I had the same with an S6. I sent it in at beginning of Sept with promise of a repair in five working days, they didn't contact me at all so after chasing I was told same as you. I waited another 2 weeks and then phoned the repair centre and was told parts wouldn't arrive for another 3 weeks. I was told they work to 28 days before they take action so they'd sort a replacement in my case. I managed to get an S7 out of it but found the whole experience shocking. It took an hour of calls to sort out in the end. Apparently they have a lot of parts stuck on container ships at the moment so that maybe the problem but they're not dealing with it very well. Good luck!
#11
118luke
RossD89
Cool story. I have a similar one.
My 2 year old LG G3 had a fault where the screen wasn't receiving enough power and it would fade to black within 5-10 seconds of it turning on. Got on to live chat with LG 2 weeks ago. I couldn't provide proof of how long I had owned the phone (pretty certain it IS under the 2 year warranty), but they scheduled a repair anyway.
Got my phone back yesterday in full working condition.
Just sharing the happy feels for you, OP.:)

LG have excellent customer service - had a faulty monitor in the past. Like you, i couldn't prove when i purchased it or anything. All they needed was the serial number and they dropped me off a brand new, newer model the next day.
Really cant get better than that. Samsung though... Pah!


samsung also just need the serial number of you don't have proof of purchase. so far I've had good experiences with them in hoping it stays that way.

The current problems at samsung seem a lot like the hotpoint tumble dryer recall too many sold not enough staff or parts to cover the repairs. should have stuck to what they're good at and not tried to clone an iPhone.
1 Like #12
RossD89
Cool story. I have a similar one.
My 2 year old LG G3 had a fault where the screen wasn't receiving enough power and it would fade to black within 5-10 seconds of it turning on. Got on to live chat with LG 2 weeks ago. I couldn't provide proof of how long I had owned the phone (pretty certain it IS under the 2 year warranty), but they scheduled a repair anyway.
Got my phone back yesterday in full working condition.
Just sharing the happy feels for you, OP.:)

As an LG G2 owner, I am heartened to hear your story :)
#13
I have an S7 edge
Apparently not...... X)

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!