Sorry this is a bit of a rant so be warned***
I have an S7 edge which developed a fault where the screen showed darker bars across the screen. I rang several samsung repair centres in the North of England from Liverpool to Leeds and they all told me they were waiting on spare parts. They wouldnt let me book the phone in for repair either because they did not have the parts and that they were on order. they would not tell me when the parts were due in either(!). Bearing in mind the exact same response came from every centre i rang.
This is the first thing to disgruntle me.
So i phoned up the customer services and asked for a repair to be booked in through them. They came and collected the phone on the 27th of Sept.
I phoned them last week to enquire on progress, and - suprise suprise - they are waiting for parts! So i've just phoned them now, and they are STILL waiting for parts and cannot advise when the parts will be available.
What a let down! Bearing in mind this is a £600 phone that is sat in their repair centre that im not having use of.
Anyway, rant over - but it has put me off buying from them again.