I would like to make everyone aware about the terrible service I received recently from Harveys the Furniture Store! They lied to us! Never buy a sofa from them! We ended up having a battle with them to get a refund!:
The quality of our new Sofa (http://www.harveysfurniture.co.uk/pr...s/jupiter.aspx) was shocking. After a few months it developed lots of small tears/rips and pins where sticking out. Non of these defects were due to accidental damage.
So we rang Harveys for a refund who said that before we get a refund they would have to send out an inspector to asses whether or not the tears were due to manufacturing defect or accidental damage.
The company ( Ecomaster) came out and inspected the tears and pins and repaired the rips. Then after that I rang Harveys expecting to get a refund and they said the report came back as accidental damage! I was shocked.
So another month past and even more rips started to appear! About twenty in total, all over the single seater and the 3 seater! So I rang Harveys and again they said that there inspector had to come out. So the same guy came out again and again Harveys said it was due to accidental damage! I complained on the phone and asked for the duty manager and was told no manager was available. So I had to pay £99 to the furniture ombudsman (who were very helpful) to get and independent report done (as per guidance form Trading standards).
The report came back as manufacturing fault! So the report was sent to Harveys and by this time we posted a message of complaint on Harvey’s Facebook page and within an hour a manger from Harveys phoned us back! A copy of the report was e-mailed to Harveys who accepted that it was manufacturing fault (after a long standing battle on the phone!). We got a £99 refund for the report and Harveys said they would offer us a full refund but it would take few weeks as it would be via a cheque!
We argued with them as we had paid on line with visa debit and due to card scheme rules we were entitled to a refund back on the visa debit card. We then arranged for the junk/firewood sofa to be collected and on the day it was collected we rang Harveys and eventually got our refund (instantly). We also complained to Ecomaster who said that both reports concluded that the tears could have been accidental but the sticking out pins were in fact manufacturing fault! So we knew that Harveys were lying to us and withheld information from the Ecomaster report!
I will never buy from them again and we have recently bought a quality sofa from DFS. I have listed some useful contacts for Harveys below. If you are having difficulty with Harveys I would recommend posting it on their Facebook wall and also contact trading standards for advice! It's a shame we didn't use a credit card!
Adam –extension 1044
ROB – INTERNET / TELESALES SUPERVISOR – 01708 802 952
Richard Oloyede Internet/Telesales Assistant Manager 01708 802954