Has anyone setup Post office broadband on their own router ? - HotUKDeals
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Has anyone setup Post office broadband on their own router ?

steve1221 Avatar
7y, 9m agoPosted 7 years, 9 months ago
Just spent 2 hours trying to setup PO BB on a Belkin router for my daughter.
The PO has sent her no info and the jokers on the 'helpline' are the bigger load of clueless clowns I've ever come across.
They've given her 3 different strings for her username and password so far ?
How the heck can they get that wrong ??

The info I have so far is:
Line protocol PPPoA
VPI = 0
VCI =38
Encapsulation ?

Does anyone know what form the username password is ?

Thanks. . .
Other Links From Post Office:
steve1221 Avatar
7y, 9m agoPosted 7 years, 9 months ago

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(6) Jump to unreadLocked
# Logon username: Created when setting up your account - example: [email protected]">[email protected]
# Logon password: No password is required, as BT uses the phone number you're connecting via for authentication. If your router needs one, use "BT"
# Encapsulation: PPPoA or PPP over ATM
# 15,800.00 VC-based or VC Mux (you may not be asked for this)
# VPI/VCI: 0/38

you can find all the information you need from the BT Hub itself
To make changes to your BT Home Hub setup, you need to 'log on' to the Home Hub, from where you'll be able to access settings and diagnostic screens. You can do this from a desktop or laptop that has a working connection to the Home Hub. From a connected machine, use the web browser (Internet Explorer, Firefox, etc) and from the web browser address bar, enter the address: http://bthomehub.home and press Enter. If for any reason this doesn't work, you can also enter the IP address for the Home Hub (sometimes known as the gateway IP address) into a web browser. The default IP address for the BT Home Hub is

Once connected, you will be prompted for a username and password.

* Username: The default username is 'admin' (lowercase)
* Password: The default password is either 'admin' (for software before v6.2.6E), or for later versions, the password is your unique Home Hub serial number (either on the sticker on the back or underneath the hub after the 'S/N:' bit).

Once you've logged on, you'll see the main configuration screen.

Many thanks.
Only problem is she hasn't ever set up a user name with them ??

Do I take it that BT and the Post Office are one and the same where this is concerned?

Its not a homehub (its not from BT). The modems a netgear and while we can find the username (and it's different to anything we've been given by the helpline so far !) the password is *** out but the number of charters are different to all the one given to us by the helpline !!
have same problem i have spent 99 quid on new belkin router and it WILL NOT connect even after i entered all the clowns usless info. have you had any more luck?
Post Office Do Broadband?!
I have a Netgear router and the number of *'s where it is showing the password is the same as the length of my password. So I think you should assume if it's showing you ******* (for example) then your password is 7 characters long,.

Edited By: oldmanhouse on Jan 01, 2011 15:05
You do realise this thread is almost 2 years old!

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