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HDD powers on, but I can't hear it 'spinning'..doesn't show up on P.C..help

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My 500gb external hard drive 'fantom drive' was working great up until recently.. what happens is when i plug it into the main power supply, the little blue light flashes to indicate it's on, but i ca… Read More
samwants2save Avatar
8y, 3m agoPosted 8 years, 3 months ago
My 500gb external hard drive 'fantom drive' was working great up until recently.. what happens is when i plug it into the main power supply, the little blue light flashes to indicate it's on, but i can't hear the processor or whatever it is that spins inside- it's silent. then i atemp to connect it to the pc via the usb, but nothing shows (i am connecting it straight into the cpu's usb slot, not a hub) but still no joy.. i have never dropped the hdd or anything like that- i dunno why it's being such a pain..

tried to work it with another usb wire, no joy..and not recognised on friends vista. the last time i remember it working was on a viao laptop..

I'm really hoping this thing hasn't died on me..

any suggestions on how to view its contents etc would be greatly appreciated ..haven't backed up the content on it- my fault i know-! what do you think is up with it? will rep contributors, thanking in advance
samwants2save Avatar
8y, 3m agoPosted 8 years, 3 months ago
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1 Like #1
sure theres another thread with same problem around here somewhere


pretty similar
1 Like #2
If it's not spinning up, it means either the motor that spins the drive isn't working or isn't being told to work, as is the case with some drives that only spin a drive up if it detects that it's been plugged into a PC. The main cause for it not to work would be a power issue. There's two seperate supplies for the electronics (including the LED) and the mechanical parts, there could be a problem with the 12v mechanical supply.

What to do is, unplug the harddrive from both the power and the USB, and plug it all back in. Worky? No, then plug it into another system. If still no worky, take the harddrive out of the enclosure, open your PC, turn the PC off, attach the harddrive to a spare power connector, and power it up. If the drive spins up, we know the drive works, and that all you should need from there is a SATA data connector and itll work.
1 Like #3
its a std 2.5" drive so beg,borrow or steal a friends external case and try it in there, failing that remove the drive and try attaching direct to your pc, you will need an adaptor for this. I it doesnt read it you have a major problem as it it usually turns out to be expensive, it cost a pal of mine £300 to get all of his kids photos off a failed hard drive...

he types quicker!
#4
dxx
If it's not spinning up, it means either the motor that spins the drive isn't working or isn't being told to work, as is the case with some drives that only spin a drive up if it detects that it's been plugged into a PC. The main cause for it not to work would be a power issue. There's two seperate supplies for the electronics (including the LED) and the mechanical parts, there could be a problem with the 12v mechanical supply.

What to do is, unplug the harddrive from both the power and the USB, and plug it all back in. Worky? No, then plug it into another system. If still no worky, take the harddrive out of the enclosure, open your PC, turn the PC off, attach the harddrive to a spare power connector, and power it up. If the drive spins up, we know the drive works, and that all you should need from there is a SATA data connector and itll work.


thanks for that.. i will try and do it (not myself- clueless when it comes to doing diy) any idea how much it would cost to do professionally? i don't wanna mess up the thing any further. i tried to plug/ unplug, attempted to use it on other pc's - unsuccessful, and used other (working) usb wires to connect to my pc, and to other pcs, still no joy.. maybe the only alternative is to do the thing to take it out and put it into a spare power connector (not that i know what it is)..i have a dell dimension 3100..

do you think it's dead- is it a possibility?

have repped

casparwhite: thanks- read the other thread just now..had also googled the prob, but to no avial.
#5
mosskeeto
its a std 2.5" drive so beg,borrow or steal a friends external case and try it in there, failing that remove the drive and try attaching direct to your pc, you will need an adaptor for this. I it doesnt read it you have a major problem as it it usually turns out to be expensive, it cost a pal of mine £300 to get all of his kids photos off a failed hard drive...

he types quicker!


could borrow my sisters casing - it wont cause any damage removing/ replacing will it? as for attaching it to pc, are there any links telling how to do that? (repped by the way, appreciate any advice)
#6
samwants2save
could borrow my sisters casing - it wont cause any damage removing/ replacing will it? as for attaching it to pc, are there any links telling how to do that? (repped by the way, appreciate any advice)


No you cant do any harm, be careful with the screws and they small and not easily replaced, dont force any connections and make sure you put everything back the way it came out.

As for connecting internally, you really need to be a bit confident on where you are connecting it, it sounds like it might be worth asking a friend to help identify the cable and connectors, bit difficult in a forum environment....
#7
samwants2save
thanks for that.. i will try and do it (not myself- clueless when it comes to doing diy) any idea how much it would cost to do professionally? i don't wanna mess up the thing any further. i tried to plug/ unplug, attempted to use it on other pc's - unsuccessful, and used other (working) usb wires to connect to my pc, and to other pcs, still no joy.. maybe the only alternative is to do the thing to take it out and put it into a spare power connector (not that i know what it is)..i have a dell dimension 3100..

do you think it's dead- is it a possibility?

have repped

casparwhite: thanks- read the other thread just now..had also googled the prob, but to no avial.


The price of a professional depends on where you go. Data recovery, which is what this sort of thing gets classed as by your average tech, can cost hundreds. There's no point paying it. All you need is ten minutes and a screwdriver. Just unscrew the screws that hold the housing of the drive together, and the internal drive will slide right out. From there, just open the computer (which mightn't even require a screwdriver at all) and plug the only connector that looks like it might fit into the drive. It'll only go in one way. You can do it.
#8
mosskeeto
No you cant do any harm, be careful with the screws and they small and not easily replaced, dont force any connections and make sure you put everything back the way it came out.

As for connecting internally, you really need to be a bit confident on where you are connecting it, it sounds like it might be worth asking a friend to help identify the cable and connectors, bit difficult in a forum environment....


will definately try using the other casing this weekend (will photograph it before removing the insides.:thumbsup:.) i hope that works.. if not, will ask about to see if there's anyone to do the alternative inside connection thing for me..
#9
make sure you earth yourself to a metal radiator ............theres like 10,000 volts inside that HDD
#10
dxx
The price of a professional depends on where you go. Data recovery, which is what this sort of thing gets classed as by your average tech, can cost hundreds. There's no point paying it. All you need is ten minutes and a screwdriver. Just unscrew the screws that hold the housing of the drive together, and the internal drive will slide right out. From there, just open the computer (which mightn't even require a screwdriver at all) and plug the only connector that looks like it might fit into the drive. It'll only go in one way. You can do it.


eeek! i hope i can.. seeing it cost your mate 300, i'll give it a whizz (am very careful with this kinda thing so deffo wont try and force the connection..)
#11
samwants2save
eeek! i hope i can.. seeing it cost your mate 300, i'll give it a whizz (am very careful with this kinda thing so deffo wont try and force the connection..)


Aces. Let us know how you get on.
1 Like #12
if its a 2.5" sata drive internal connection is ok, if it's an ide type drive you will need a special adapter and that will need to be done very carefully indeed
#13
maddogb
if its a 2.5" sata drive internal connection is ok, if it's an ide type drive you will need a special adapter and that will need to be done very carefully indeed


its this one.. is this classed as a 2.5 sata drive?
1 Like #14
samwants2save
its this one.. is this classed as a 2.5 sata drive?


That's a 3.5" SATA drive (The WD5000AAKS is an SATA disk), SATA drives have the same connection regardless of size though.

The dell dimension is relatively recent so it's likely to have SATA connections so it's basically just a case of taking the side panel off your PC and plugging into the drive the two connectors that'll fit (both are probably black, possibly with red cabling). Obviously, don't force anything that doesn't fit.

If it works then it's the casing that's faulty and you can either mount it in your PC or buy another 3.5" SATA external case and fit it into that.
#15
EndlessWaves, thanks a bunch- i was waiting for someone to answer! im really hoping its the casing that's faulty.. before i try to connect it to pc, will atemp to try it out in another casing (iomega) will update with the result..(feeling nervous, hope it works!) repped.
#16
Let me guess is it a Seagate 7200.11 500GB HD? Mine has just died today as well!!!!
#17
rash
Let me guess is it a Seagate 7200.11 500GB HD? Mine has just died today as well!!!!


OMG- close! it is a seagate 7200.9 500gb.. are you gonna try the above methods aswell? i've only just managed to open mine, yet to collect other borrowed casing etc..will you post your findings on here and the method you undertook to fix the prob? would appreciate it:thumbsup:
#18
got the friends hard drive, and placed mine into her casing..VOILA! it worked!!! so happy.. looks like i need to replace my drives casing..or maybe need a new power supply adapter..anyways, glad i know the drive insn't dead, thanks to all who helped- especially moskeeto, dxx and endless waves - you're brill;-)!

now to look around for some casing etc... probably post a wanted thread later...
#19
samwants2save
OMG- close! it is a seagate 7200.9 500gb.. are you gonna try the above methods aswell? i've only just managed to open mine, yet to collect other borrowed casing etc..will you post your findings on here and the method you undertook to fix the prob? would appreciate it:thumbsup:


Mine is actually DEAD - so I'm going to return it and get Data Recovery done on it.
#20
rash
Mine is actually DEAD - so I'm going to return it and get Data Recovery done on it.


how much will that set you back?
#21
samwants2save
how much will that set you back?


It's still under warranty - BTW I also have a 7200.9 400GB - BUT that is in perfect working order for over two years! This new 7200.11 is only couple of months old. I got it in September 2008!

I hope they don't charge me! It's their fault my HD is faulty anyway! Stupid controller and F/W fault!

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