The last time I used them I used the tracking to find where the hell my order is...to my great surprise it said "delivered". After about a week spent trying to track it down it turned out the delivery guy simply couldn't be bothered to deliver it so just marked it as delivered and kept it in storage.
Now I'm waiting for a TV to come - Friday, even though there were 3 people in all day the tracking states nobody was in and we were carded - nope, we weren't carded! Tracking has stopped since then, but I've been assured that it was out for delivery on Saturday and then again today. Yet still not a sign of them...from what I recall they don't even have sat nav in their vans?
Seriously, how the hell can this outfit carry on playing these jokes? I'm not surprised they don't include any phone or email contact information on their sites!