Found out today that the 'norton' that was provided through the BT yahoo onloine protection stopped working on my wifes laptop. when going into the norton it told me that there was a problem and it needed to be re-installed. it didnt just simply stop updating IT STOPPED PROTECTING making you vulnerable.
un-installed it..........then went to the BT yahoo online protection webpage.....
only to find out that it is now 'POWERED BY MCAFEE'
without any forewarning (email, pop-up or any other form) they have changed the service provided. surely they are not allowed to do this.
i now have to reformat both mine and my wifes laptop in order to remove any residual trace of the norton so that i can have a clean install of the 'mcafee'
i spent around an hour on the phone to BT total broadband technical support letting them know i was NOT HAPPY AT ALL only to be told 'so what' (might as well have said that to me.
i was told that this change happened on the 1st December and that all customer were informed. NO EMAIL WAS EVER SENT TO ME REGARDING ANY CHANGE.
Who can you complain to about this? i would suggest anyone else affected by this to complain as well.