Help a fellow eBay seller out - Paypal buyer dispute - HotUKDeals
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Help a fellow eBay seller out - Paypal buyer dispute

bazza88 Avatar
8y, 10m agoPosted 8 years, 10 months ago
I have deleted my original post because this thread seemed to cause unwanted conflict between Hotukdeals memebers. Thanks for everyone's help on the matter!
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bazza88 Avatar
8y, 10m agoPosted 8 years, 10 months ago
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#1
Where abouts is the buyer of your tv? Maybe a kind member would go round on your behalf and inspect it. Or maybe they will change there mind if they think somebody is coming to inspect it.
#2
fight it m8, I had the same problem with a mobile I sold, she received it then 2 weeks later raised a dispute claiming it wasnt working, I offered to take it back and have it inspected then if found faulty down to me and not abuse then I would refund, she sent several e-mails each one contradicting the last...:x I called paypal gave them pelters and they escalated it and found in my favour because of my previous selling history & feedback.......My advice is to fight it, you sold it in working order and stated no returns or refund they entered into that transcation knowing that they are defo at it let them :whistling:

Disagree with the claim ,,submit your reasons to paypal stating the feedback left, the time window involved and the no returns or refund within the sale.
#3
Didn't understand this bit :

The buyer has already been refunded and I can provide proof of the previous refund.


Also do you have a item number I can look at?
#4
paypal are likely to rule that they should return (at their expense) for a refund.

I would certainly not issue a refund without return. You will at least be able to see if it as they claim and any signs of damage.
#5
i wouldn't pay out, fight it all the way, auction goods are all sold without warranty unless stated?
#6
It means for example: I refunded them by another method[ even paypal] and i have a receipt for proof.
#7
t0mm
It means for example: I refunded them by another method[ even paypal] and i have a receipt for proof.


Was that in reference to my question? I thought that, then realised it was a cut and paste of the paypal dispute options. Was just too lazy to edit my post:whistling:


Still want to see an item number from the OP though so I can advise, based on what the listing ACTUALLY said rather than what the OP is telling us it said:thinking:

But for the record, the fact the buyer left good FB means sod all in a paypal dispute.
#8
It
was.
#9
Hi
I have had a few run ins with Pay Pal myself over the years...Ok,first thing you need to do is:
- Take all your money out of your Pay Pal account.
Cancel the direct debit statement with your bank (you probably had a standing order set up for Pay Pal) Also,contact your bank and tell them under no circumstances to issue Pay Pal any money.
If this is your main bank account, ie. your wages go in it,set up another bank account and transfer all your money in to that.
I know this is a bit of a hassle,but Pay Pal will "freeze" the money until resolved,and by the sound of things,the guy is at it! But you need to cover yourself,in case he argues the case and wins. If Pay Pal rule in favor of him they will just take the money out of your Pay Pal account,and if not in there,directly out of your bank.
They can not do this if your Pay Pal account,and the account linked with it has no money.
Similar thing happened to me. A guy bought a guitar from me,said it was damaged,which it wasn't,contacted Pay Pal and tried to get his money back. The guitar was about £380. I had about £180 in my account and Pay Pal just took it straight out and tried to get the rest from my bank account. I contacted my bank and told them what had happened (they let me off with the £39 charges I picked up while Pay Pal tried to take out money I never had in my account!)
Set up a new Ebay account and a new Pay Pal account. I lost £180 of the money,but there was no way I was paying for something that clearly was not damaged (bubble wrap,Hard cased)
The guy was trying it on,same as your guy is. Set yourself square with your accounts,then fight it all the way. Will take weeks,back and forth,he said,you said,Pay Pal says. If in your favor,no problem,but cover yourself just in case :thumbsup:
#10
This is similar to a problem I had. The buyer bought a box set of DVDs, had them for a few weeks, and then complained they were scratched. The mistake I made was to get him to send them back to me. They looked like someone had taken sandpaper to them. They were full of greasy fingerprints. Obviously he had watched them then trashed them. They were brand new! PayPal, regardless of the evidence I offered, refunded him. Nevertheless, you might be OK since you got positive feedback from the buyer. I'd do exactly what rehydrated did in your case, just to cover yourself from PayPal taking the buyer's side. I'd rather lose my eBay account than a lot of money.
#11
I haven't had any disputes with Paypal but I agree with what these guys have said.Your reputation is good and you sold a perfectly usuable item on a no returns or warranty basis.Therefore stick by your guns, do not refund at any cost!!.
Ensure Paypal cannot take the money so you can just go with the flow ,safe in the knowledge that you won't be financially penalised.
Good luck with the dispute.
#12
Where is the buyer based? Im sure somebody on here will go and look at the item on your behalf. I will if it is near me.
#13
Bazza
As I said I have had quite a few run ins with Pay Pal. Another time,how I also learned,is that the money was frozen on a disputed item also. The dispute was opened,the funds were frozen. about £220 on a Pinnacle item. The guy said he never received it. I had proof of postage,did all the back and forth with him and Pay Pal. After about 6 weeks,he said that he RECEIVED it. He contacted Pay Pal and I got access to the money! Maybe he was just needing the cash,maybe he got guilty about trying to "bump" me. But I got the money. Stick with it. Make sure you do everything Pay Pal asks,and keep a record of the correspondence. The fact that he left you good feedback after receiving it,and had thrown out all the packaging speaks volumes! Pay Pal will see this,and you will get your money back. KEEP THE FAITH :-D
#14
what is the item number from ebay so people can help with your problem better
#15
a slight bit is blanked by my screen but the problems i can see is there is no direct reference to either the warrenty or the returns policy, not to state one doesnt necessairly mean you wont accept a return.

please correct me if im worng
#16
Paypal can be extremely stupid about these didputes but I would think that since he gave you positive feedback about the item then he hasn't a leg to stand on.
1 Like #17
rkingphoto
Paypal can be extremely stupid about these didputes but I would think that since he gave you positive feedback about the item then he hasn't a leg to stand on.


Not true. Paypal will not take feedback of any sort into consideration.

OP as allstar has writtten you have no refund policy defined. You are also using stock photo's.

If I were the buyer it would be easy to assume that you were a business seller (are you?) and subsequently the buyer should have some sort of guarantee.

The buyer's feedback etc also do not have the look of someone who is a scammer.
#18
Might as well refund, you most likely will in the end anyway. Just being realistic.

They bought an item that was working when it arrived. It was sold 'as new' so there is an expectation that it would last longer than 3 weeks. Not what you want to hear but how would you feel if the tables were turned?

And for all those that stated 'clear out your paypal account etc', you should be bloody well ASHAMED of yourselves. It's your kind that has turned ebay into the heaving cesspit of scammers that it currently is. I just hope none of you land yourselves in a similar (or worse) situation to this buyer at some future point and the seller clears their account before you can act.

:thumbsup:
#19
Shengis
Might as well refund, you most likely will in the end anyway. Just being realistic.

They bought an item that was working when it arrived. It was sold 'as new' so there is an expectation that it would last longer than 3 weeks. Not what you want to hear but how would you feel if the tables were turned?

And for all those that stated 'clear out your paypal account etc', you should be bloody well ASHAMED of yourselves. It's your kind that has turned ebay into the heaving cesspit of scammers that it currently is. I just hope none of you land yourselves in a similar (or worse) situation to this buyer at some future point and the seller clears their account before you can act.

:thumbsup:



I like it when you're angry, lol ;-)
#20
hottoshop
I like it when you're angry, lol ;-)


Angry? You should have seen the post I WAS going to put up before I censored it :lol:

It just gets my back up. People moaning at the likes of musthave100/bizits etc running the paypal scams and clearing their accounts but thinking its 'OK' if its on an individual level. It's never ok or acceptable imho to do that sort of thing.
#21
Hmmm, the fact that OP said that there is no returns or warrenties, the consumer (buyer) SHOULD be well aware of the product situation. When he clicked buy, he had tied an agreement that he has accepted the information and willing to take the product knowing about returns/warrenties.

He is probably trying it on, saying "i don't like this tv anymore, I had my fun during Christmas, I want my refund and I want to buy another fresh tv"
#22
bazza88
Artonox you appear to be 100% correct! Well said.


Because you couldn't be bothered to write up a returns policy and just left it for ebay to fill in the standard info? You'll be very lucky if Paypal see it that way. Not trying to attack you or nothing matey, but you have to accept some form of responsibility in all this:thumbsup:

My advice is to email the buyer and ask if a partial refund will do, if so how much. If they CLEARLY accept and set a price then i'd say there IS something wrong at that end. Save all the emails and forward them to paypal. Nobody in their right mind would accept a partial refund for something that is useless:thumbsup:

Oh and by the way, the BEST advice I can give to any (prospective)ebay seller.....

DON'T!
1 Like #23
Thats a Irvine postcode a VERY bad town I know people from there who left as soon as they could.
1 Like #24
Artonox
Hmmm, the fact that OP said that there is no returns or warrenties, the consumer (buyer) SHOULD be well aware of the product situation. When he clicked buy, he had tied an agreement that he has accepted the information and willing to take the product knowing about returns/warrenties.

He is probably trying it on, saying "i don't like this tv anymore, I had my fun during Christmas, I want my refund and I want to buy another fresh tv"


I might be blind or something but I can't see anywhere in that listing that says there is a no returns policy. The only bit I can see is at the bottom which says "Return policy not specified.
Read item description for any reference to return policy."
There is nothing in the item description about the returns policy is there?
#25
Ah right, I see what you mean now.
#26
Can I ask why the post with the item number has been deleted? Never known a Mod to do that before.
#27
I'm so glad I had a wee look to see how this was getting on...
Shengis,what are you on? So,people who are covering themselves by taking THEIR money out of THEIR account,so Pay Pal can not freeze YOUR money should be ashamed of themselves? The reason I know a bit about what I am talking about is that I have been using Ebay since 2000. The reason I suggested Bazza do this,is because the twice it has happened to me it was the other person who was at fault,not myself. If I was I would have taken full responsibility,refund,partial refund,replacement,whatever the situation called for. As for,well you said the item was "as new" so you should be guaranteed that it work for more than 3 weeks etc...That's the whole point of Ebay there is no guarantees. You want guarantees go to a shop and pay full price. I am finding it hard trying to maintain my raggggggggeeeeeee. The guy clearly was happy with the TV and it was working for 3 weeks before their was a problem. The problem could have been a big party one night and someone spilt a pint over it. Or the kids got a new set of golf clubs for Christmas and accidentally cracked the TV a beauty so it now doesn't work. As for throwing away the packaging,that says it all really! Bazza,stick with it me old son,don't listen to people telling you,you will end up having to refund,you should be ashamed for trying to hold on to your money etc. The guy,regardless of HIS feedback, is trying it on. If he bought it,and it worked for 3 weeks and now doesn't,thems the breaks,such is life,you don't like it,pay full whack from stores and get all the guarantees you need :thumbsup:
#28
Rehydrated, in your case they may have been at fault, you can't conclusively say that in this case and you shouldn't take your frustrations out on other buyers just because you had problems with a few Aholes. You only have one side of the story for a start. Maybe Maureen (thats the buyer by the way) will post on here at some point and put HER side of the story across as to why she took so long to put in the dispute. But then maybe she wont as I get the impression shes afraid of being ripped apart due to her spelling and grammar:x

And for those that missed it, heres the item number : 200177603016

Reposted as it 'somehow' got deleted.

Excellent Quality TV With A Full Range Of Features & Connections


Obviously NOT excellent quality, therefore under consumer protection laws (even private sales if you want to check) it was misdescribed.
#29
rehydrated
I'm so glad I had a wee look to see how this was getting on...
Shengis,what are you on? So,people who are covering themselves by taking THEIR money out of THEIR account,so Pay Pal can not freeze YOUR money should be ashamed of themselves? The reason I know a bit about what I am talking about is that I have been using Ebay since 2000. The reason I suggested Bazza do this,is because the twice it has happened to me it was the other person who was at fault,not myself. If I was I would have taken full responsibility,refund,partial refund,replacement,whatever the situation called for. As for,well you said the item was "as new" so you should be guaranteed that it work for more than 3 weeks etc...That's the whole point of Ebay there is no guarantees. You want guarantees go to a shop and pay full price. I am finding it hard trying to maintain my raggggggggeeeeeee. The guy clearly was happy with the TV and it was working for 3 weeks before their was a problem. The problem could have been a big party one night and someone spilt a pint over it. Or the kids got a new set of golf clubs for Christmas and accidentally cracked the TV a beauty so it now doesn't work. As for throwing away the packaging,that says it all really! Bazza,stick with it me old son,don't listen to people telling you,you will end up having to refund,you should be ashamed for trying to hold on to your money etc. The guy,regardless of HIS feedback, is trying it on. If he bought it,and it worked for 3 weeks and now doesn't,thems the breaks,such is life,you don't like it,pay full whack from stores and get all the guarantees you need :thumbsup:


I'm sorry but you are wrong on quite a few counts in your post.
You don't know the seller is telling the truth
You don't know the buyer is telling the truth
You don't know whether the TV stopped working after 3 weeks
You don't know whether the buyer held back the TV for a Christmas present

In fact all you know is what you have read from the seller. If you have been using Paypal and Ebay for so long you should know that nothing is ever as it seems in these circumstances. You should also know it is highly advisable to only try and give correct and impartial advice, not supposition.

Neither party here, on face value, looks to be a scammer yet somewhere along the way things have gone wrong. That's the reason there is a system, however dodgy, to try and remedy that situation.

Getting into a rage about anything will not normally help and will only cause wrong decisions and heart attacks. :)
#30
bazza88
Fianlly someone that has the same thoughts as me. .


bazza, why did you create the original post asking for help, thoughts, opinions and feedback if you only wanted people to agree with you ?

Sorry I might have missed it but are you a private seller or do you make a living out of ebay ? (Do you submit vat or tax returns for your sales or submit your sales as income?) This is relevant because of return policies and refunds.
#31
Bazza, am I right in thinking you didn't leave any feedback for your buyer ... I couldn't see any? In fact you don't appear to have left feedback for many of your recent buyers. Is there a reason for that?
#32
it is very possible that this tv did stop working after 3 weeks

i no the week before christmas i bought my sister a phone from ebay and only now has a problem cropped up about software in the phone making it near impossible to use. this is not a problem caused by owner damage but by something in the phone.

Maybe the seller didnt no this and i have already left positive feedback but if it werent for the fact that carphone warehouse are going to fix the phone for free i would have been opening a dispute and returning the phone
#33
also, i noticed that it is GRADE A - does that mean its been reconditioned? or is it 100% brand new? also, is just that it wont power on? - if so, it may be a streight forward siimple repair that wont cost the earth!
you would think paypal would request a repair quote/report from an independant source, but obviously that wont happen!

we bought a plasma from crampton and moore a few months ago, when we put it up all was great. after a couple of days, we noticed one of the pixels had got stuck. what im trying to say is that even when bought from a great high street store, things can still go wrong, but luckily for us, they replaced it streight away and apologised.

i hope it all gets sorted out!
1 Like #34
GAVINLEWISHUKD
Where abouts is the buyer of your tv? Maybe a kind member would go round on your behalf and inspect it. Or maybe they will change there mind if they think somebody is coming to inspect it.


Hi im the buyer of this TV I was sent this site by someone else on ebay and i would be more than happy for anyone near here to come and look at the TV there is two sides to a story so please do not belittle me i bought this in good faith from the seller had no reason to mistrust seller he does have excellent feedback and if everyone will give me a chance i will explain my side
#35
nice one!!!!! i only hope your both get what you want out of this - cant you both come to some sort of arrangement away from paypal? where you are both happy(ish)!!!!

good luck guys x (sorry, guy and lady!!!) - i think!
#36
Personally, I now feel that this is becoming too dramatic (like Jerry Springer show or something). I hope that you both will eventually sort something out or otherwise the only real winner is PayPal (from charges/commissions)...
#37
mojie5
Hi im the buyer of this TV I was sent this site by someone else on ebay and i would be more than happy for anyone near here to come and look at the TV there is two sides to a story so please do not belittle me i bought this in good faith from the seller had no reason to mistrust seller he does have excellent feedback and if everyone will give me a chance i will explain my side


Welcome to HUKD mojie :)
I hope you get your problem sorted. I surely hope Bazza will do all he can to help both of you resolve the situation.

In the meantime i hope you are going to stick around on HUKD, it'll save you loads of money and there's some pretty nice people as well :thumbsup:

If you need any help just shout, I'm sure someone will get back to you ASAP.
#38
P.S. Welcome to hotukdeals Mohjie5. Please do not feel alienated by us - we all are a community who helps each other out and I hope that you enjoy your stay! :D
#39
Hi everyone please let me give you my side of this dispute i am not here to slag or run down the seller as he has excellent feedback so i had no reason to mistrust seller this is what was on sellers advert BID WITH CONFIDENCE CHECK FEEDBACK!!!

WILL BE DESPATCHED SECURELY VIA DHL NEXT DAY DELIVERY
Boxed As New Only Used A Few Times For Testing
TV, Manual, Remote & Box All 100% Grade A
LG Panel Means Superb Quality
Excellent Quality TV With A Full Range Of Features & Connections

If you read back it was not sent out next day after payment was received i had to email after 3-4 days later asking when he sent the TV out as i did not recieve it got email back he still had the TV but sent it out on the 6 Dec i received it the next day so all i did was open the box checked to see if everything was there and i was well pleased with the TV. Yes i did send seller good feedback The reason it was put away with out trying i had to get a wall bracket plus an outside ariel which you will find i got of ebay on the 16th Dec as it has freeveiw and it was a Xmas presant any way Xmas day TV was on all day like every other house hold. Boxing day i went to my family stayed over came home next day plugged in TV switched it on nothing i changed the fuse thinking it could have blown but still nothing so in a panic i sent the seller emails 3 in all no answer from him so i put in a dispute but not thinking i forgot it was the holiday time so seller sent email telling me that these TV sometimes do(not switch on right away) that to hold the power button on the TV or remote for a few mins which i did still nothing so told him that was not working still waiting on reply i swear to everyone on this site i am not scamming any one. If seller asked me to get independant report from a TV mechanic i would gladly i allready sugested that to seller all seller said was do that if you want but he would not come and go with me and if you read the top of this it does not say sold AS LIKE NEW its Boxed as New. And for the box i did what everyone on xmas day does yes i put it out in the back garden where my bin was with all the other rubbish but it was raining and the box was so wet it was falling apart i will appoligise to all you's for my spelling and grammar but it has been a lot and lot of years since i was at school
#40
Simple moral, sad to say, don't buy dear stuff off fleabay...

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