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Help... Any printer engineers out there?

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7y, 3m agoPosted 7 years, 3 months ago
I bought a HP Colour Laserjet 4650dn printer (Q3670A) from my wifes employer as they had upgraded in the office. It is out of warranty but has been working fine since I've had it which is almost 2 years ago.

It is network connected via my Netgear Sky but has error code: 49.4401 Service Error

On my HP Toolbox device status it is saying.. Make certain that the device's power cord is plugged in, the power is turned on, and that all cables are properly connected.

I have looked online and people say update firmware but I don't know how... it says printer must be able to access menu screens but mine is locked with error code?

Any advice anyone? Or if someone PM's their mobile number I am happy to call you.

Thanks in advance

I have looked online
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7y, 3m agoPosted 7 years, 3 months ago

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Issue Description:
A customer can receive one of the 2 following messages:
”Cardslot not Initialized”
“49.44 01 Service Error”
Both these errors indicate that the User space on the Compact Flash card has become corrupted.

Solution or Workaround:
To resolve the issue it is necessary to perform the Disk Init procedure.

NOTE: If the customer has a harddrive installed in the printer have the customer remove the harddrive before executing the Disk Init procedure. This will make sure that any stored jobs are preserved on the harddrive.

Disk Init Procedure
1. Turn the printer off, then on
2. When the memory count starts on the control Panel, press and hold the Menu button until all 3 lights on the control panel are lid
3. Press the < button. The message “INITIALIZE DISK” appears in the display
4. Press the Check button. The printer will initialize the User space on the Compact flash and will continue it’s power-on sequence.

may work ?????
Hi, try this: when the memory count start Press and Hold the "Menu" button
Release the "Menu" button when all 3 LEDs are illuminated
Press the < button
The display will now show "Initialize disks"
Press the green "Check" button to start the process.
The printer will automatically come back to "Ready" after this procedure.
tried that but doesn't work I do not have the < button

tried this, removed the formatter, checked connections, put all back together again and no display on the screen...what joy... :oops:

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