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Help can not log onto xBox Live web page

stora Avatar
9y, 3m agoPosted 9 years, 3 months ago
I created a Gamertag on my xBox (not 360) last January but have never managed to log onto xBox.com.

I can log onto the console and retrieve my Gamertag but when I try to use the web I can not log in.

I have tried to retrieve my password on xBox.com using the same email address that I used to setup the Gamertag on the console but it just says that it is not recognised.

Can it be a ISP fault as xBox Live help desk suggest, if so how do I change my email address on the console ?
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stora Avatar
9y, 3m agoPosted 9 years, 3 months ago
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#1
You wont be able to log onto xbox.com or your 360 unless you migrate your account

Google it and there will be a guide of how to do it
#2
dandoc2
You wont be able to log onto xbox.com or your 360 unless you migrate your account

Google it and there will be a guide of how to do it



Thanks but I don't have a 360. Does that mean I can not use Xbox.com ?
1 Like #3
stora
Thanks but I don't have a 360. Does that mean I can not use Xbox.com ?

yep - unless you create a new gamertag on there
#4
I don't know is this will work for you... but when I set hubby's xbox.com up, the password wouldnt work that he'd set the account up with so I tried his msn password (the email address he'd used to sign up) & hey presto...

Might be worth a shot :)
#5
dandoc2
yep - unless you create a new gamertag on there


Are you sure dandoc2?
#6
sadiebabes
Are you sure dandoc2?

yeh --- xbox accounts wont work on the new xbox site or the 360 unless you migrate your account --- if you can migrate it online you can access the site but if not you will need to set up a new gamertag

Dont xbox delete old xbox accounts if they are unused for a long time?
#7
dandoc2
yep - unless you create a new gamertag on there


Wrong im afraid, I can still log into my original xbox live account on xbox.com

You dont need your gammertag to log into xbox.com you need the email address you signed your original gammertag upto, It has to be a .net passport varified email address, most people used hotmail accounts, if it was your msn email you used to sign up then it will be those credentials that will log you into xbox.com
#8
MinstrelMan
Wrong im afraid, I can still log into my original xbox live account on xbox.com

You dont need your gammertag to log into xbox.com you need the email address you signed your original gammertag upto, It has to be a .net passport varified email address, most people used hotmail accounts, if it was your msn email you used to sign up then it will be those credentials that will log you into xbox.com

I couldnt log my old xbox account onto it thats why i made a new one
#9
MinstrelMan
Wrong im afraid, I can still log into my original xbox live account on xbox.com

You dont need your gammertag to log into xbox.com you need the email address you signed your original gammertag upto, [COLOR="Red"]It has to be a .net passport varified email address,[/COLOR] most people used hotmail accounts, if it was your msn email you used to sign up then it will be those credentials that will log you into xbox.com


looks like this is my problem, how do you change it if it is not a .net email address?

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