Help desperately needed - ebay transaction. Please. - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Help desperately needed - ebay transaction. Please.

Davidben83 Avatar
5y, 10m agoPosted 5 years, 10 months ago
Hi
I would be really really grateful for help and advice please.
I recently sold a PC over ebay. The buyer stated that it was not as described and opened up a dispute. I voluntarily offered him a refund.
I received the PC today and he has removed two of the four gig of ram, only returned part of the casing and he stated that when it is plugged to a monitor it states 'video input not received' but I am just getting a blank monitor without any sort of message. It also smells of cat urine inside.

I called eBay who told me that he needs to open up a dispute, they will award in the buyers favour and I will need to open up an appeal and send them the relevant documentation.

I am really looking for advice on what to do. Should I go to the police. It seems a little bit like a waste of their time but I want to make sure that my concerns are taken seriously. Or am I just going to lose my money and should just accept that? Should I offer a partial refund at the earliest opportunity to try to seem reasonable?

I would be really grateful for advice. Thank you.
Other Links From eBay:
Davidben83 Avatar
5y, 10m agoPosted 5 years, 10 months ago
Options

All Comments

(44) Jump to unreadPost a comment
Comments/page:
Page:
#1
im surprised people still sell on ebay

cant you just say you will refund when returned and that you dont class it as returned unless complete

Edited By: StevenBrown on Jan 12, 2011 20:39
#2
Trust me. I won't again. But I need to sort this out one way or another
#3
Has he already opened a dispute and how did he return it to you.
#4
unfortunately this is an ebay nightmare and they're not the best at dealing with this sort of thing. Go through the motions but prepare yourself for the worst and it can only get better.
#5
You might also be better posting in the Ebay section of MSE. Some very knowledgable people regarding Ebay problems on there.

MSE Ebay
#6
He opened up a dispute but I offered him a refund before he had the option to escalate it. He returned it by courier
#7
Thank you - I will also post on MSE. Much appreciated
#8
Does anybody have any ideas though?
banned 1 Like #9
I think basically you are ****, but there is the odd one/two-off that get it to court and get something for their trouble anyway.
#10
Generally you're out of luck, most likelihood is that you will have to pony up/accept the losses and put it down to experience, ebay/paypal always tend to favour the buyer.

If you're really serious about it threaten them with court action, I think you'll find they'll want to avoid that hassle altogether and be more willing to cooperate :D
#11
I think that I am tempted just to throw the PC in the bin, write off the money and stop worrying about it
#12
I think if you can afford to do that then do so.





And then sign his address up to hundreds of spam car comparison sites, filthy catalogues and mail orders.

Edited By: storysacks on Jan 12, 2011 21:35
#13
I just do not see what else I can do. I am not going to get the money back anyway so tempted not to waste the emotional energy. The PC would still be worth something but it would mean selling it as faulty on ebay which i am not prepared to do. I am not selling anything on ebay again
banned#14
surely you took pics of the pc for listing reasons, surely it shows everything and if you take pics now and say heres whats missing somehow that could help towards you.

with me i take loads of pics with date evidence to help myself, people these days are sick and will try anything to get something they want or cause problems to other, im only 24 and i feel old saying this but people these days just show me what life will be like later on and i miss it when i was young, respect and all that.

my essay over, but seriously if you have pics and that take him to small claims and show him for the fraudster he is, dont let him win over you cause hes a dirty scammer!

good luck
#15
Hi,

The thing is that I can not prove that I am not lying if that makes any sense. It will take so much emotional energy - and for what - to fight some despicable specimen of a human person. I just do not have the energy or the time.

I purchased the PC when I was stressed and shortly after decided I did not need it so attempted to sell it. I now have it broken and I will take two lessons - one - do not buy when stressed and two - do not sell on ebay.

But thanks for your advice :)
banned#16
maybe sell what you have to recoup some money then :)

for the other guy " scum of the earth " thats all i can there all a waste.
#17
I would sell but not on ebay. Besides I do not know what is wrong and the whole thing smells of cat urine now :)
1 Like #18
whats his username david? ill send him a message with threats for ya :)
3 Likes #19
where does he live? if its near me i'll go kick his cat

Edited By: tommay on Jan 13, 2011 03:33
banned#20
tommay
where does he live? if its near me i'll go kick his cat


maybe it was you who put the cat in the bin as well?????
#21
Just empty your payable account so there is nothing he can take and send the pc back as is?
#22
I always do this kind of thing as Cash on collection only.
1 Like #23
autolesbona
Just empty your payable account so there is nothing he can take and send the pc back as is?


That wont work. Paypal will take the money and put the account in to negative balance. Then they'll send out the debt collectors.
#24
gavjbrown
autolesbona
Just empty your payable account so there is nothing he can take and send the pc back as is?


That wont work. Paypal will take the money and put the account in to negative balance. Then they'll send out the debt collectors.


Well it can't be anything that serious as a few people have done this to me and I never saw my money again
#25
autolesbona
gavjbrown
autolesbona
Just empty your payable account so there is nothing he can take and send the pc back as is?


That wont work. Paypal will take the money and put the account in to negative balance. Then they'll send out the debt collectors.




Well it can't be anything that serious as a few people have done this to me and I never saw my money again


Thats how it works now, maybe your problems happed a few years ago.

If an account has been emptied Paypal will honor the refund and recover the fund by any means necessary.

Edited By: gavjbrown on Jan 13, 2011 12:16
#26
OP this a very easy case to sort out. Just keep the PC & close your paypal account from the bank & I promise you after a few phone calls & emails from paypal they will not take any Action.
1 Like #27
usniff
tommay
where does he live? if its near me i'll go kick his cat


maybe it was you who put the cat in the bin as well?????


Shame it wasn't this cat, then it wouldnt have p****d on his pc..
1 Like #28
Ebay are totally buyer based imo.. They couldnt give two hoots about the sellers anymore.. Even simple things like not being able to leave a non paying buyer a neg anymore, theres just no telling who youre selling to now. The limit theyve put on P&P, meaning it rarely covers what it actually costs.. I despise Ebay now, but have to use it when Im desperate for cash.. I have suggested doing a car boot to the OH, but I doubt either of us could be doing with the bartering over 5p and having people rifle through our boot the second we park up!

Anywho.. Like someone else said, expect the worst!

Ive had several nightmare buyers myself.. people who didnt bother to collect their parcels and left me spending a fortune chasing it up on 0845 numbers.. People changing their minds then finding ways to back out of the sale.. Someone opened up a package with a biro and claimed Id made the mark, leaving me £7 out of pocket in p&p charges.. I just hate it.

I hope you get it sorted soon x
#29
Nikki999
Ebay are totally buyer based imo.. They couldnt give two hoots about the sellers anymore.. Even simple things like not being able to leave a non paying buyer a neg anymore, theres just no telling who youre selling to now. The limit theyve put on P&P, meaning it rarely covers what it actually costs.. I despise Ebay now, but have to use it when Im desperate for cash.. I have suggested doing a car boot to the OH, but I doubt either of us could be doing with the bartering over 5p and having people rifle through our boot the second we park up!

Anywho.. Like someone else said, expect the worst!

Ive had several nightmare buyers myself.. people who didnt bother to collect their parcels and left me spending a fortune chasing it up on 0845 numbers.. People changing their minds then finding ways to back out of the sale.. Someone opened up a package with a biro and claimed Id made the mark, leaving me £7 out of pocket in p&p charges.. I just hate it.

I hope you get it sorted soon x


Do you think there's a way we could get Trading Standards or someone in to speak to ebay- there's got to be a way we can get more protection as sellers. It makes me so angry. I had a buyer buy a brand new set of baby clothes from me, she said the top had "sun bleached" marks on them and I said I'd refund her on receipt. It turned up- same top but not the top I sent out. The reason I knew was mine was a gift so had no price on the tags, this one had, and she claimed she found the price in the parcel and stuck it on. I refused to refund her and she left me negative. Ebay didn't want to know so I ended up opening up a new ebay account as I was so angry having a negative from a fraudulent buyer!! I had all the proof and even tried phoning her local police station asking if they'd go round and have a word (put her off doing it in the future) but they refused.
1 Like #30
The OP must have the address of the despicable buyer, I would very soon sort this out, even if it involved driving half way across the country.
#31
Hi
Thanks for all the support. I still have the PC as I have been working long hours and not had much time to think about it. yes I have the address but its probably best i keep it secret :)

However, I would appreciate further advice please. The buyer escalated the case two days after I recieved the PC back despite ebay saying that I have three days to refund. Does this mean I will lose my FV fee? If so, I am going to be even more unhappy How can he escalate before three days.... Grrr
#32
Development!!!

My gf who is quite good at technology managed to get the pc working by reseating all the components.

But it still smells of urine, has two gig ram and part of the case missing. Had a helpful convo with ebay who told me that I should send them a police report (but the pc had not been fixed at that time so i told them it was broken).

Should I report it to police or just accept that I have lost the ram, part case and own a pc smelling of urine?
#33
I would and tell the buyer your doing so, i would also say to the buyer whats is missing and say he can have his full refund once you have recieved the whole product you sent him
#34
Thanks. Out of interest, do you think I should write to the buyer before I go to the police or after? Many thanks. help much appreciated
banned#35
Davidben83
Thanks. Out of interest, do you think I should write to the buyer before I go to the police or after? Many thanks. help much appreciated

obviously before! The police wont be interested anyway as its your word against buyers. Cant believe people are suggesting going to the police when you havent even asked the buyer about the missing parts yet.
#36
Wrote to him. TOld him I have been advised to go to the police. He responded denying it but offering me £40 to not go to the police and settle
#37
Davidben83
Wrote to him. TOld him I have been advised to go to the police. He responded denying it but offering me £40 to not go to the police and settle

I would send his reply to Ebay as it shows how dishonest he is by bribing you not to go to the Police .

Chaos
#38
Seller never wins on eBay there's far to much buyer protection it's stupid! I once sent a brand new motherboard for £140 then they open a dispute saying i had sent them something else clearly swapped it over with another a £30 cheap board and sent it back the funny thing was there was still the outer casing/packaging sleeve just with a completely different board and box inside. and I still lost out. :( not a lot you can do really because ebay just assume the buyer is right about everything.
#39
Did you go to the police?
#40
Davidben83
Did you go to the police?


No, they wouldn't bother taking a case up like this they probably get thousands a day and proably just say contact ebay. I know you wouldn't of sent it like that but what evidence do you have?

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!