I would be really really grateful for help and advice please.
I recently sold a PC over ebay. The buyer stated that it was not as described and opened up a dispute. I voluntarily offered him a refund.
I received the PC today and he has removed two of the four gig of ram, only returned part of the casing and he stated that when it is plugged to a monitor it states 'video input not received' but I am just getting a blank monitor without any sort of message. It also smells of cat urine inside.
I called eBay who told me that he needs to open up a dispute, they will award in the buyers favour and I will need to open up an appeal and send them the relevant documentation.
I am really looking for advice on what to do. Should I go to the police. It seems a little bit like a waste of their time but I want to make sure that my concerns are taken seriously. Or am I just going to lose my money and should just accept that? Should I offer a partial refund at the earliest opportunity to try to seem reasonable?
I would be really grateful for advice. Thank you.