HELP! ebay posting problem - HotUKDeals
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HELP! ebay posting problem

sannnick Avatar
6y, 9m agoPosted 6 years, 9 months ago
sold an item on ebay... i paid the postage by paypal and sent on the same date on 2nd march by first class, however i didn't get the stamp from post office to prove the posting. today the buyer said she stil haven't received the item.
i sold many items before but never experienced this kind of situation... what should i do? should i refund? can i still make claim from post office?
thanks for any help!!!!
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sannnick Avatar
6y, 9m agoPosted 6 years, 9 months ago
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banned#1
you will have to refund, and no you cant claim from rm
banned#2
im afraid you will have to refund, proof of posting wasnt much use anyway, the only way to protect yourself is recorded delivery, standard proof of posting, if that gets lost will still make you liable to the seller, and ebay will side with them anyway
#3
sassie
you will have to refund, and no you cant claim from rm


+1

I NEVER send anything without obtaining a proof of postage, it doesn't cost that much extra to send recorded in comparison to what you can lose due to buyer claiming non receipt of item :oops: !
#4
You can get (free) proof of posting and its covered upto £33 but you must keep the reciept as proof. Recorded delivery is insured as well and you can pay extra to get more cover. You are able to track your item and the seller must sign for it.
#5
The item isn't classed as lost yet.

Tell the buyer that the item isn't classed as lost until the 15th working day after the due delivery date has passed, as set out by Royal Mail's terms, Paypal know this too. I have items turn up at the destination within this time. Is the item a larger than letter box sized package? some posties don't leave a 'While you were out card' so get the buyer to check at the depot.

As much as it is a pain as we all like our packages here the following day you are reliant on Royal Mail to promptly deliver the item. Delivery time or delays are not your fault or something you can be blamed for as set out by ebays DSR rating rules here

If the buyer gives you any grief just let them raise a dispute, if they threaten you, as Paypal will make them wait anyway, which hopefully will cover your deliver period.
[helper]#6
acer45s
You can get (free) proof of posting and its covered upto £33 but you must keep the reciept as proof. Recorded delivery is insured as well and you can pay extra to get more cover. You are able to track your item and the seller must sign for it.


Free proof of posting is currently £39 (not £33) and Recorded Delivery covers you up to £39 also. You cannot pay extra to increase cover with Recorded Delivery. You also cannot track your item with Recorded Delivery; you can only check that the buyer has signed for it (not the seller??)
banned#7
LJM
acer45s
You can get (free) proof of posting and its covered upto £33 but you must keep the reciept as proof. Recorded delivery is insured as well and you can pay extra to get more cover. You are able to track your item and the seller must sign for it.


Free proof of posting is currently £39 (not £33) and Recorded Delivery covers you up to £39 also. You cannot pay extra to increase cover with Recorded Delivery. You also cannot track your item with Recorded Delivery; you can only check that the buyer has signed for it (not the seller??)

£41 actually

1st class has gone up from 39p to 41p so the compensation has too
[mod]#8
csiman
LJM
acer45s
You can get (free) proof of posting and its covered upto £33 but you must keep the reciept as proof. Recorded delivery is insured as well and you can pay extra to get more cover. You are able to track your item and the seller must sign for it.


Free proof of posting is currently £39 (not £33) and Recorded Delivery covers you up to £39 also. You cannot pay extra to increase cover with Recorded Delivery. You also cannot track your item with Recorded Delivery; you can only check that the buyer has signed for it (not the seller??)

£41 actually

1st class has gone up from 39p to 41p so the compensation has too


It was £39 when they asked..............over 6 months ago. oO
banned#9
Syzable
csiman
LJM
acer45s
You can get (free) proof of posting and its covered upto £33 but you must keep the reciept as proof. Recorded delivery is insured as well and you can pay extra to get more cover. You are able to track your item and the seller must sign for it.


Free proof of posting is currently £39 (not £33) and Recorded Delivery covers you up to £39 also. You cannot pay extra to increase cover with Recorded Delivery. You also cannot track your item with Recorded Delivery; you can only check that the buyer has signed for it (not the seller??)

£41 actually

1st class has gone up from 39p to 41p so the compensation has too


It was £39 when they asked..............over 6 months ago. oO

lol - damn hukd bug I guess. This was on page 6 when I was scrolling down oO
[mod]#10
csiman
Syzable
csiman
LJM
acer45s
You can get (free) proof of posting and its covered upto £33 but you must keep the reciept as proof. Recorded delivery is insured as well and you can pay extra to get more cover. You are able to track your item and the seller must sign for it.


Free proof of posting is currently £39 (not £33) and Recorded Delivery covers you up to £39 also. You cannot pay extra to increase cover with Recorded Delivery. You also cannot track your item with Recorded Delivery; you can only check that the buyer has signed for it (not the seller??)

£41 actually

1st class has gone up from 39p to 41p so the compensation has too


It was £39 when they asked..............over 6 months ago. oO

lol - damn hukd bug I guess. This was on page 6 when I was scrolling down oO


There has been some new members stealth bumping threads this morning. Guessing their posts haven't appeared as they are in the moderation queue. :)

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