I recently hired a removal company to help me move house. They damaged my leather sofa in the move, but said dont worry we can pay for a new one on our insurance, i will get the boss to ring you back. After a few days of hearing nothing I rang them and not only was the owner very rude to me, but he said its all my fault and made up several stories that I am supposed to have told him at the start, in order to get out of repairing the damage. Then afer shouting at me for half an hour he said the company arn't insured so he cant pay out. I dont know if my new sofa will be fixed, but I do want to report them so it doesnt happen to anyone else.